Glassons

@mickandkel Hey lovely, our merino tops will be restocking in the coming weeks! X

Hi @Glassons will the merino tops be coming back this season?…it’s my winter staple and I haven’t seen them appear 🤔

@animoller Hi Ani, if you email our customer service team they can remove your email from the wrong account :)

I do wish that Ani/Annie Moller from Auckland would stop getting their @Glassons receipts emailed to me! Make it stooooppppppp

@ruiinmylife Sorry to hear you haven't received a response as yet! Our customer support team are available on email and phone for all queries. You can find all the information you need for returns here -glassons.com/faqs/returns

@namjoonstiddies Sorry to hear this! Please contact our team with your order details so they can look into this for you - help@glassons.com

@LaurenA264 Hi Lauren, we emailed you a returns address you can post to yesterday. Let us know if you need any other help

@Glassons your returns policy during a lockdown and a pandemic which has gone on for almost a year is ridiculous…. “Can only be returned in store” … we will be in lockdown for 3 months, and I leave for the UK in 2 weeks.. please tell me how I can do that with stores closed

@chloe_dam Hi Chloe, sale items purchased online can be returned in store. If you need any help at all please contact our Customer Service Team xx

@Glassons can I still return sale items bought online (at an Australian store) at a physical store

@RachelS80818866 That's correct Rachel, you will get the 30 day grace period once stores reopen to return both your in store and online purchases xx

@Glassons hey guys, confirming the 30 days to return a Glassons purchase from when stores open also applies to online orders, e.g. if I buy something online today, I have 30 days to return it to a Glassons store upon store openings?

@ercartwright Hi Ellen, thanks for your tweet! We’re sorry to hear a product was canceled in your order. Please contact our friendly Customer Service team who will be happy to assist you further with a resolution! help@glassons.com thanks x

Hi @Glassons, disappointed as an item I’ve ordered has been refunded as it’s out of stock yet it’s still showing as in stock online and I’m able to order it as a new order item? It’s part of a set so don’t really want just one half of it. Any advice? Thanks x

@devbobo Hey David, we’re so sorry to see that this has happened! Please feel free to head into your nearest Glassons store and the in store staff will be more than happy to process you either a refund or replacement for this faulty hair clip. :)

@Glassons quality hair clip...didn't even last the day 😢

@enchantedspidey Sorry to hear you are having an issue with your jeans Sarah! Please get in touch with customer service so they can assist you with this - help@glassons.com

i’m gonna scream bc i love my glassons jeans,,, like the style of them but they’re such shit quality i wanna scream

@sreyuh We are so sorry to see this! We have sent you a DM to help resolve this for you! x

@ChloeLo93670062 Thanks Chloe, we have responded :)

@xTigz We have responded Teagan

@Eva10501108 Hi Eva, yes, you can return your in store purchases to store for a refund as long as they meet the returns criteria.

@Glassons hey there I was wondering if I can return items in store that I’ve purchased in store. and will I get a refund

@ravenclawphysio Yes we do! ❤️

@Glassons do you have express shipping in Australia right now? x

@kurtzobain Hi there, we are so sorry to see this has happened. So we can help you resolve this can you please send us a DM with your order/receipt number. We look forward to hearing from you! xx

@DowlingAislinn Hey Aislinn, we have sent you a DM to help resolve this! x

@Glassons I’ve been trying to purchase items online all morning and it won’t let me click on to shipping methods and I’ve tried both the app and browser? Can you help me please!

@mayhthr Sorry to hear you haven't had a great experience in store. Please get in touch with more details so we can look into this.

why are the workers at glassons so rude 😴 girls that peaked in high school

@Melanadavids Sorry to hear this Melana, please get back to us with some more details.

Glassons St Lukes they actually have 0 manners!

@luccahay Hi Lucca, We are so sorry to hear about your younger sisters experience in our Cuba store. This is definitely not the experience we want our customers to have. So we can assist further can you please DM us your best contact information. x