Gradwell Status

Investigating: Gradwell are aware of the CrowdStrike issues but our systems are not directly affected. We are monitoring the situation closely. stspg.io/p6rbh5z5h8fl?u…

Completed: The scheduled maintenance has been completed. stspg.io/rzpf2mv40j2y?u…

In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary. stspg.io/rzpf2mv40j2y?u…

Scheduled (Jul 2, 2024, 15:00 BST): Hi, Please be advised that our Sales & Support teams will be unavailable due to a company update meeting between 15.00 and 16.00 on the 02/07/2024. Please email the team for anything urgent on: c… stspg.io/rzpf2mv40j2y?u…

Completed: The scheduled maintenance has been completed. stspg.io/djmgn43w2zzf?u…

In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary. stspg.io/djmgn43w2zzf?u…

Scheduled (Jun 23, 2024, 05:00 BST): Hi, During the morning of 23rd June 2024, we will be undergoing work to upgrade our core databases. We estimate 30 minutes of downtime during this maintenance window. However, all voice services… stspg.io/djmgn43w2zzf?u…

Completed: The scheduled maintenance has been completed. stspg.io/ybqyglrsj5t1?u…

In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary. stspg.io/ybqyglrsj5t1?u…

Scheduled (May 31, 2024, 00:05 BST): Hi, During the night of 31/05/2024 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including 'DSL','EFM','EAD','Leased_Line','EoFTTC'… stspg.io/ybqyglrsj5t1?u…

Completed: The scheduled maintenance has been completed. stspg.io/t8dc1xtc0q4d?u…

In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary. stspg.io/t8dc1xtc0q4d?u…

Scheduled (May 30, 2024, 15:00 BST): Hi, Please be advised that our Sales & Support teams will be unavailable due to a company update meeting between 15.00 and 16.00 on the 30/05/2024. Please email the team for anything urgent on: … stspg.io/t8dc1xtc0q4d?u…

We published a postmortem on our May 18th incident: stspg.io/44mjr9tv9frc

Resolved: This incident has been resolved. stspg.io/44mjr9tv9frc?u…

Investigating: Hello, Our upstream carrier is still investigating this issue. We'll provide a further update as soon as we can. Gradwell Apologies for the inconvenience caused. stspg.io/44mjr9tv9frc?u…

We published a postmortem on our May 20th incident: stspg.io/64rhn964s05d

Resolved: This incident has been resolved. stspg.io/64rhn964s05d?u…

Investigating: Hello, Following the incident on Saturday, we have identified that the fix implemented by our carrier has caused additional side effects. As a result, customers are experiencing duplicate inbound calls and no audio on … stspg.io/64rhn964s05d?u…

We published a postmortem on our May 18th incident: stspg.io/67wwr2ytn77n

Completed: The scheduled maintenance has been completed. stspg.io/d4c5rb21ct5f?u…

In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary. stspg.io/d4c5rb21ct5f?u…

Scheduled (May 24, 2024, 01:00 BST): Hi, During the night of 24/05/2024 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including 'DSL','EFM','EAD','Leased_Line','EoFTTC'… stspg.io/d4c5rb21ct5f?u…