Medium Support

Resolved: This incident has been resolved. stspg.io/l8ych153ypmh?u…

Investigating: We are continuing to investigate this issue. stspg.io/l8ych153ypmh?u…

Resolved: This incident has been resolved. stspg.io/3080cc78c70w?u…

Investigating: We are currently investigating this issue. stspg.io/3080cc78c70w?u…

Identified: This issue has been resolved. Please go to help.medium.com if you still have issues. stspg.io/tprksdl5rxcw?u…

Identified: Claps are now being restored to the story and stats pages. We continue to investigate further issues. We appreciate your patience. stspg.io/tprksdl5rxcw?u…

Investigating: We are aware of an issue impacting the display of all stats, including views, reads, and claps. Please bear with us. stspg.io/tprksdl5rxcw?u…

@Medium Resolved: This incident has been resolved. stspg.io/kz2hhqcxykv6?u…

Investigating: We are investigating an issue where claps are missing from @medium post pages. No claps have been lost, and it is a display issue only. Please bear with us. stspg.io/kz2hhqcxykv6?u…

Resolved: This is resolved, and the API is active again. stspg.io/6j1180vm7ws5?u…

Investigating: The API for publishing to Medium is currently unavailable. If you are using any third-party API-based publishing tool, it will not work. We do not have an immediate timeline for when it will be restored. You will need t… stspg.io/6j1180vm7ws5?u…

Resolved: This incident is resolved. stspg.io/d7pyw2hks4mx?u…

Investigating: We're investigating an issue where your stats homepage graph is showing no views or reads for the past 2 days. No data is being lost. Please bear with us while we work to resolve this. stspg.io/d7pyw2hks4mx?u…

@fagneto Please submit a request at help.medium.com so we can take a look. Thank you!

@MediumSupport today I tried to read a medium article, but the medium site said my account likend to my Google account doesn't exist. I am a signature member since last year.

@LesleyDewarAU Hi, can you please open a request at help.medium.com so we can understand your issue?

@MediumSupport Hi and help please. I want to embed a link to other Medium stories in my article. They are only appearing as the full URL with no icon image in my latest story, when I use the embed link on the tool bar. Has something changed or have I forgotten how to do it?

@cluelessbandmom Unfortunately, at this time we don't have passwords. Sorry about that.

@MediumSupport Is there a way to login with a password? I don't always have access to my email or socials.

@muchtypo @TwitterSupport @Medium You're trying to put the subject line in the email address field. That is causing the error. Can you put your email address in there instead, and try to resubmit?

@MediumSupport @TwitterSupport ~ Pinned comments on @Medium are not functioning anymore. Also submitting a request rendered this error.

Collection (thread) of... @Medium musings... typographical abstractions... precarious light captures.

@ericindiana Sorry you are experiencing this. We don't see any inbound tickets from your email on file. How did you contact us?

@lukeradel @HalforNY__ Try this: help.medium.com/hc/en-us/artic…

@HalforNY__ Whoops! Medium must be having some software hiccups - still shows the right photo on my end. Any idea what’s up here, @MediumSupport?

@lukeradel ....

@greyskymedia We apologize for that. Can you open one more new ticket at help.medium.com, and we'll get right on it?

@MediumSupport My SSL is completely broken at labs.greyskymedia.com and I've emailed support 3 times about it with no response. How do I get help?