Navient

@cfb_18 Navient has not serviced federal student loans since 2021 -- would suggest you reach out to the Department of Education and/or the Student Loan Servicing Alliance for more information.

@the_real_Ms_M @Navient Hi, my name is Claire Ballentine, and I'm a reporter for Bloomberg News. I'm writing about the leniency period for student loans ending - can you DM me?

I’ve been paying back my student loans for over 20 years w/ @Navient PSLF denied, teacher forgiveness denied, denied denied at every turn now these MFers are moving my loan to MOHELA, another terrible agency. I doubt I’ll see any $$ but doing all I can to pay off my balance asap

So sorry for the challenge and for the delayed response. Please call us and we can assist. -PH

@TYGRRRREXPRESS Hi, I’m sorry to hear about your experience with our customer service. I understand your concern and would like to help look into this further. Please email us at socialmedia@navient.com with your account details and concern, and a team member will reach out to assist. Thanks, AS

@Navient is the worst company on earth. They can't process a simple payment without screwing it up. Double charges, overcharges, etc. They can't even transfer a call properly. They keep people on "brief 2 to 3 minute" holds that are closer to 20 to 30 minutes. Then call drops.

Shopping, ordering dinner, or getting driving directions, your constituents are used to finding what they need through easy, user-friendly digital interfaces. Make sure your information is easy to find: navient.com/bpo/transformi… #governmentexperience #DX #contactcenter #search #SEO

@LongLiveJ Hi. We take suicide very seriously. If you are experiencing these feelings, @988Lifeline can help. If you need assistance with your student loans, please email us at socialmedia@navient.com and one of our team members will reach out to assist. Please be safe.

@Navient going to make me kill myself one day 🤦🏾‍♂️

Did you know Navient has a team dedicated to helping servicemembers navigate their options? Call the Military Benefits Team at 855-284-4879 or visit navient.com/loan-servicing…. #MilitaryAppreciationMonth #MilitaryBenefits

Your programs are a big deal, covering lots of people and transactions. Our scale makes us a CX partner of choice for the nation’s largest programs. We can help yours too. Learn how: Navient.com/BPO #governmentexperience

@13PhotosByCG Hi, I’m sorry to hear about your wife's experience with our customer service. I would like to help! Please have her email us at socialmedia@navient.com with her account details and our Customer Advocate team will reach out to assist. Best, AS

Dealing with insurance companies is a pain, but hearing my wife deal with @Navient for student loan issues and not having their stuff together is wayyy worse than anything id ever want to deal with

@lil_donnie_t Hi Glenn, I'm sorry to hear about your situation. We understand that financial challenges can be difficult to navigate, but we’re here to support you. Please call 888-272-5543 or email us at socialmedia@navient.com and a team member will reach out to review your options. Best, AS

Looking for your 1098-E form this tax season? Log in to your account on Navient.com and select "Tax Statements" in the left menu. Visit our convenient online help center for more FAQs: navient.com/loan-servicing…

Michael Smith, Senior VP and CHRO at Navient, reveals the compelling reasons why Diversity, Equity, Inclusion, and Accessibility (DEIA) stand tall among the top 5 strategic priorities for his company. full video here: youtu.be/umpFbagB_3w

@diancalondon Hi Dianca. Thank you for sharing as this helps us improve our customer service. I understand your concern and I’m sorry to hear about your initial experience. Glad your case was eventually sorted out, but please let me know if there's any way I can further support you. Best, AS

@Navient The truths I embody don't really matter to anyone but me, but encounters like this make me sometimes wish I never went to college. And it hurts to admit that, but 🤷🏾‍♀️. Long story short, another day derailed by calling @navient.

Just spent abt an hour on the phone with @navient. While trying to explain why I called to my case manager, I was cut off. When I mentioned I was a customer, I was told that I wasn't due to being behind on my payments. I asked to speak to a supervisor & placed on hold abruptly.

On Feb. 15, our #NavientBPO colleague Ken Duncan will be at the @NASWAORG Winter Policy Forum in DC. Ken looks forward to connecting and sharing latest government #CX best practices. Level-up your program’s CX at navient.com/bpo/contact-us #governmentexperience #contactcenter

5 tips for #CX technology success: real-time analytics; maximum automation; minimum manual processes; always-on self-service; and scalable systems. More best practices at Navient.com/BPO #govtech

@spashleyy Hi Ashley. I'm sorry to see you're having trouble logging in to your Navient account. If you're still having issues, please open a new browser & start a new session or try clearing your cache. If that doesn't work, please call us at 888-272-5543 so we can assist you. Thanks, AS

@Navient What's up with your site? Every time I try to log in I get a server runtime error? This is on desktop in a regular browser plus incognito mode, and trying from a mobile device as well.

@coreyaford Hi Corey, I’m sorry to hear about your experience. I understand your concern and would like to look into this further. Please email us at socialmedia@navient.com and a member of our Customer Advocate team will reach out to assist. Thanks, AS

@ScorpioQueen26 @Navientshelp @POTUS @VP @dananessel @GovWhitmer Also, please note that our team has been reporting fake Navient accounts such as @ Navientshelp and are diligently working to get them removed from X. Please disregard messages from Navient impersonation accounts. All of our official social media handles are @Navient. Thanks, AS

@ScorpioQueen26 @Navientshelp @POTUS @VP @dananessel @GovWhitmer Hi Karen. I’m sorry to hear about your experience. Our team can help look into this for you. Please call us at 888-272-5543 to speak with a live team member, or send an email to socialmedia@navient.com, and we will get back to you. Best, AS

Hey @Navient @Navientshelp @POTUS @VP @dananessel @GovWhitmer Can anyone explain how it is that my husband borrowed $31k in student loans, in 06/07, we have paid $98,631.93 over the last 15 years and STILL OWE $29,021.43??? HOW?!? How is this legal?! #privatestudentloandebt

@RandyWatson1963 Hi Raphael, I understand that you’re inquiring about negative credit marks following a missed payment. I understand your concern and would like to look into this further. Please call 888-272-5543 or email us at socialmedia@navient.com so we can review your account. Thanks, AS

@Navient is full of it smh I’ve been in school since August. They just added money to all my loans and reported I haven’t paid January 5 to the credit bureau so my credit just dropped 42 points smh I hope yall take that money yall added back off and my credit better go back up!

CX challenges? High staff #turnover? A modern, omnichannel constituent experience can solve both. Discover solutions at Navient.com/BPO #governmentexperience #contactcenter #govtech