Rodan + Fields

1.5K posts

Rodan + Fields

Rodan + Fields

@RFsupport

We are your Rodan + Fields Support Team and we are here to help!

San Francisco, CA انضم Mayıs 2009
28 يتبع19.7K المتابعون
Rodan + Fields
Rodan + Fields@RFsupport·
Because we all need a little self-care ✨ Happy #NationalDogDay! Drop a 🐶🐾 if you and your furry friend are leaning into anti-aging together!
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Rodan + Fields
Rodan + Fields@RFsupport·
This is what lip oil dreams are made of 💭 💋Buy 2 Plumping Lip Oil SPF 28 and get 15% off 💋Save 20% OFF a Plumping Lip Oil SPF 28 + Lash Boost. Offer valid through 6/30/24. See T&Cs + shop now: bit.ly/4ehwQab #RFLipOil #RodanandFields #LipOil
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Rodan + Fields
Rodan + Fields@RFsupport·
Q: What happens when three incredibly talented Celebrity Hairstylist get together with R+F? A: We bring you A LOT of haircare knowledge straight from the experts. #RFMoistureRegimen #RodanandFields
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Rodan + Fields
Rodan + Fields@RFsupport·
Q: What happens when three incredibly talented Celebrity Hairstylist get together with R+F? A: We bring you A LOT of haircare knowledge straight from the experts. #RFMoistureRegimen #RodanandFields
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Rodan + Fields
Rodan + Fields@RFsupport·
@Buckeye_tilIdie Hello, Please email our Compliance team directly at compliance@rodanandfields.com and provide the following information: -Full name of the Consultant -Consultant's Contact info. -Your contact information -Supporting documentation/screenshots or links. Thank you.
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Robert ❌ Krauss
Robert ❌ Krauss@Buckeye_tilIdie·
@RFsupport I’m looking forward to hearing you have separated from Kristin Usilton. Cyber bullying is unacceptable and telling students to “go jump off a bridge”.
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Rodan + Fields
Rodan + Fields@RFsupport·
@jaimjaimm Thank you for reaching out. The technical issue has been resolved. Please try again. Very best, Roy, Rodan + Fields
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Rodan + Fields
Rodan + Fields@RFsupport·
If it’s anti-aging, our NEW! REDEFINE Regimen has you covered. Now fight visible lines + wrinkles, plus lift, sculpt + firm for all around younger-looking skin with more defined contours. bit.ly/35vuB1s
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Rodan + Fields
Rodan + Fields@RFsupport·
@debbiej1893 Hello Debbie, I am sorry about your experience. Please provide me with the order number so that I can process the refund and send you a return label. Thank you.
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Debbie Grube
Debbie Grube@debbiej1893·
@RFsupport I cancelled my Lash Boost subscription when I rec'd notification of another shipment. Then I saw that my credit card was charged. When I called, was told I'd have to pay for return shipping. #NeverAgain will I order this brand.
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Rodan + Fields
Rodan + Fields@RFsupport·
@KesselringP Hi Pam, I am sorry to hear that this has happened. I have ensured that your account has been closed and your last two orders have been refunded. Our apologies for this misunderstanding. Best, R+F
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Pam Kesselring
Pam Kesselring@KesselringP·
@RFsupport @RodanFieldsHQ I have now gotten two orders and my credit card charged AFTER I ended my membership. I need my money refunded and quit sending me products. How do I get hold of someone at your company who can cancel a membership and REFUND MY MONEY????
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Emma
Emma@emmawarbler242·
@RFsupport will you ever ship to the UK?
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Storm Nelson
Storm Nelson@stormibear12·
@RFsupport I am so impressed with not only your brand but your customer service! Used the live chat and the rep went above and beyond to help me 🤍🤍🤍 thank you Rodan!!!
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Rodan + Fields
Rodan + Fields@RFsupport·
@foundingScott Greetings. Thank you for reporting this top us. Please contact our support line for further assistance. 415-273-8000. Thank you for your time. Let us know, if we can be of any further assistance.
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Aidan
Aidan@HelloAidanScott·
That's random. @RFsupport sent me a package today which I didn't order but is addressed to me. 🤔
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Rodan + Fields
Rodan + Fields@RFsupport·
@KathleenALynn Greetings, Kathleen. We apologize for this experience. If you provide the order number and e-mail with your account, we can either resend or refund the order. Thank you for your time.
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Kathleen A. Lynn
Kathleen A. Lynn@KathleenALynn·
Placed an order with @RFsupport over a month ago. Took my money. Still no order!!!! Really???? And now they’re offering free gauze pads as an apology???? At the prices they charge. Outrageous. #worstcustomerservice
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Rodan + Fields
Rodan + Fields@RFsupport·
@eas423 Greetings. Do you have the order number? Thank you for your time.
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Rodan + Fields
Rodan + Fields@RFsupport·
@isabellakwon21 Greetings. Thank you for contacting us. Can you provide us the e-mail address affiliated with your account? Thank you for your time.
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LG
LG@lghaga·
@RFsupport are RF sunscreens coral reef friendly?
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Rodan + Fields
Rodan + Fields@RFsupport·
@OooImSoExcited Greetings. Thank you for contacting us. The ETA for refunds are about 10-15 business days, after the products arrive back at the warehouse. If you provide a tracking number, order number, and list of products returned, we can see into expediting a refund.
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