Customer support
39 posts
@LfcShaunjudge Hi there, thanks for getting in touch. We're sorry to hear about the issue that you are facing in this regard. Kindly share your reachable contact number to get contacted by one of our representative for us to assist you further.
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@RoyalMail as previously mentioned mail to my house is taking over a week to arrive..
Even a recorded delivery..
It's been confirmed you're not making daily deliveries..
I have a complaint in place but that's been ignored..
Withholding mail is a criminal offence @metpoliceuk
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@PaulWhitehous64 @PaulWhitehous64 Hi there, thanks for getting in touch. We're sorry to hear about the issue that you are facing in this regard. Kindly share your reachable contact number to get contacted by one of our representative for us to assist you further.
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@skinoverbone @RoyalMail Same problem over at ours.... we've lost the postal service (as we knew it) and won't get it back. A combo of privatisation and regulators who don't want to do their jobs, sadly.
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Thanks to everyone who’s flagged @RoyalMail delays in Middlecliffe, Little Houghton, Billingley & Great Houghton. I’ve written to request both an explanation and insight into how things can be improved. Will share their response when it arrives—this matters to many. 📨
Darfield, England 🇬🇧 English
@PaulWhitehous64 Hi there, thanks for getting in touch. We're sorry to hear about the issue that you are facing in this regard. Kindly share your reachable contact number to get contacted by one of our representative for us to assist you further.
Paul Whitehouse@PaulWhitehous64
@skinoverbone @RoyalMail Same problem over at ours.... we've lost the postal service (as we knew it) and won't get it back. A combo of privatisation and regulators who don't want to do their jobs, sadly.
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@misfitmagico @misfitmagico Hi there! We're sorry to hear about your experience. Feel free to send us a DM and we'll try to assist you. Thanks!
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@RoyalMail My international track and signed parcel's (Tracking ID: RF604741171GB) been stuck at Langley HWDC since 9 January 2025, and it's been 22 days now.
Parcel stuck at LANGLEY HWDC
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Hi there, thanks for getting in touch. We're sorry to hear about the issue that you are facing in this regard. Kindly share your reachable contact number to get contacted by one of our representative, so that we can assist you further.
Helen Nicholson@Smelly2
@RoyalMail Hi, Do you have a contact to look into a compensation claim from early November?
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@RoyalMail What a shit show! You have had my package, which was due to be delivered on 9th January via your 24hr service, for over a week now. I am now going on holiday without the clothes I ordered. The sooner the "Royal" is taken away the better, you are a disgrace!
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@TheGratefulLad Hi there, thanks for getting in touch. We're sorry to hear about the issue that you are facing in this regard. Kindly share your reachable contact Via Private DM to get contacted by one of our representative. We'd like to assist you further.
SAYAN@TheGratefulLad
@RoyalMail Hi! My friend from the UK is sending me a parcel to Kolkata, India, and she’s completed all the formalities. But I just received a call from someone at the Post Office saying that I need to pay the customs duty. Please help. Parcel No.: LE679085704GB.
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@NappyLadyUK @NappyLadyUK We would be pleased to review your concern. We kindly request that you contact us via Direct Message so that we can offer you additional assistance. Thank you.
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Got copied into a Royal Mail email where they called me “quite needy.” My crime as a female small business owner? Expecting 48-hour Tracked post to be delivered & not sit unscanned for 10+ days. Would they call a man “needy”? Sorry to my customers for the delays @RoyalMail
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@nappyladyadvice Hi there, Kindly reach out to us via private message with your tracking number for further probe and escalation to your raised claim.
The Nappy Lady@NappyLadyUK
Got copied into a Royal Mail email where they called me “quite needy.” My crime as a female small business owner? Expecting 48-hour Tracked post to be delivered & not sit unscanned for 10+ days. Would they call a man “needy”? Sorry to my customers for the delays @RoyalMail
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@pgilbert12 @pgilbert12 Hi there, Apologies for the frustration and inconvenience experienced. Kindly reach out to us via private message with your tracking number for further probe and escalation to your concern. Thanks
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@RoyalMail I had a package delivered to a pick up location and the shop said that the barcode I was sent doesn’t work so they can’t give me my package. Help?
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@pgilbert12 Hi there, Kindly reach out to us via private message with your tracking number for further probe and escalation to your raised claim.
Paige Gilbert@pgilbert12
@RoyalMail I had a package delivered to a pick up location and the shop said that the barcode I was sent doesn’t work so they can’t give me my package. Help?
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@ShereeOsborne09 @ShereeOsborne09 We would be pleased to review your concern. We kindly request that you contact us via Direct Message so that we can offer you additional assistance. Thank you.
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@RoyalMail why do your posties not respect people’s property? Our postie has been caught on camera walking across our garden when there is a perfectly good driveway/path right next to it.
This is not acceptable behaviour.
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@ShereeOsborne09 We would be pleased to review your concern. We kindly request that you contact us via Direct Message so that we can offer you additional assistance. Thank you.
Sheree Osborne@ShereeOsborne09
@RoyalMail why do your posties not respect people’s property? Our postie has been caught on camera walking across our garden when there is a perfectly good driveway/path right next to it. This is not acceptable behaviour.
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@blondecharm we do apologise for the frustration and inconvenience. Kindly reach out to us via private message with your tracking number for further probe and escalation to your concern. x.com/blondecharm/st…
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@RoyalMail Royal Mail im suppose to get my parcel tomorrow but I will be leaving the uk tomorrow and only back on Feb what do I do with the delivery no one is going to be home? Can I get it sent today please or atleast early tomorrow before I leave to the airport? Tracking no SM416111464GB
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Here's your chance to win a Christmas 2025 Presentation Pack (3 to give away).
Q. According to the Nativity story, which king ruled Judea?
To enter, like+RT+reply below with the correct answer by 11:59pm on 10/11/2025
18+ UK only. Ts & Cs: royalmail.com/d8/socialmedia…
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@toxxxic7 We would be pleased to review your concern. We kindly request that you contact us via Direct Message so that we can offer you additional assistance. Thank you
Rebecca@toxxxic7
@RoyalMail Royal Mail im suppose to get my parcel tomorrow but I will be leaving the uk tomorrow and only back on Feb what do I do with the delivery no one is going to be home? Can I get it sent today please or atleast early tomorrow before I leave to the airport? Tracking no SM416111464GB
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@Piglet11y @Piglet11y Hi there, Kindly reach out to us via private message with your tracking number for further probe and escalation to your claim.
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@RoyalMail any idea why my parcel arrived at Peterborough on Wednesday and hasn’t moved since. The parcel was sent tracked on Monday. Thanks
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@Piglet11y Hi there, kindly reach out to us via private message with your tracking number for further information on your package.
Michelle Gilmore@Piglet11y
@RoyalMail any idea why my parcel arrived at Peterborough on Wednesday and hasn’t moved since. The parcel was sent tracked on Monday. Thanks
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