Afrihost

@MalcomTheDon @NakedCover_SA Hi Malcom, Thank you for reaching out to the team, and I'm sorry about your experience with our service. Please provide me with more details so that I can see how I can make this right for you. ^Thabang

@Afrihost and @NakedCover_SA decided they are going to compete for terrible customer service today😪

@Eugene_Myburgh Hi Eugene, Thank you for reaching out to the team, and I'm sorry about the issues you're facing with your internet. Please DM us your ClientZone email address or ID number so that I can check for you. ^Thabang

@Afrihost is there issues in the Durbanville area ? We are down Restarted both routers still down

@jrencontre Please DM me the ticket ID you received, and I will look into it. If I find any irregular instructions, I’ll make sure they’re addressed and resolved. ^Johnson

@jrencontre Hi JR, Thank you, I’ve checked your ticket. It looks like you requested the cancellation by email and were advised that cancellations can only be processed via ClientZone; the steps were provided. Would you like me to help you complete the cancellation? ^Johnson

Such bad service from @afrihost Cancelation email was sent 31 Jan 2026 at 18h09 for end Feb 2026 then were told to do it via clientzone, struggled then had to ph again as instructions were incorrect. They keep trying to take money off my account every month 😡

@KeituKt @vumatel Hi Keitu, Thank you for reaching out to the team, and I'm sorry about the issues you're experiencing with your fibre. Please provide me with more details so that I can see how I can assist you. ^Thabang

@vumatel @Afrihost please rate vumatel customer service i wanna see something Because according to me id give them -0 if possible 😤

Hi WriteNow Agency, I’m sorry for the impact this having on your business and for the for delays in communication. I understand how critical email is and how frustrating this situation must be.  Could you please send me the latest error message so that I can assist you? ^Sbongile

Day 14 of @Afrihost's mail server down for our business. We are losing serious money. Missed client emails. Missed invoices. Missed deals. Daily "I'm escalating, allow 1-24 hours." Turns out they've been quietly migrating data centres and didn't tell us. SA businesses, beware.

Hi Doug, I'm sorry to hear that your connection isn’t performing as expected. Please turn off your router and ONT for 60 seconds and then switch them back on again to refresh the connection, and then run a test connected directly to the ONT and share the results with me. ^Sbongile

@Afrihost What has happened to my 100mb fiber connection. No streaming services are working smoothly?

@ThePRguruSA @afrihostsupport I completely understand your frustration, Athenkosi, especially after waiting this long without feedback while still needing to buy data separately. That’s not the experience we want for you. Please DM your email or cell number so I can check the delay and follow this up. ^Kuli

@Afrihost your service is disappointing. I logged a call 3 weeks ago and still have no feedback despite several follow-ups. I’m forced to keep buying data while paying for your service. This is unacceptable.@afrihostsupport what’s the point of keeping your service.

Hi Zeenat.Thanks for flagging this and sharing the ticket.I couldn’t see an outage currently reported in your area, but I did check your ticket and noticed a fault has been logged and is in the maintenance queue.Please bear with us while the team works through the resolution ^Kuli

@Afrihost any update on the outage in Eersterust, Pretoria? It has been days now. Ticket ID: ZPC-488-46936

@I_am_Kazz That’s definitely not the experience we want you to have, Kazz, especially after multiple logged calls. Please DM me your ClientZone email or ticket reference numbers so I can take a closer look and follow this up properly for you. ^Kuli

@Afrihost I have been experiencing horrible service for the past month and a half. Have logged numerous calls to no avail. May you please assist? Really not getting my money’s worth 🥲

@I_am_Kazz Hi Kazz. Sorry you’re having trouble. Please share more info on what you would like help with?  ^Kuli

@Afrihost Please help

Getting your website online doesn’t have to be a struggle. Learn how to upload your website files via FTP to make your site live. #Afrihost #StayConnected Find out here: brnw.ch/21x24lf

I understand your frustration, especially after being given timelines before and not seeing movement. I’m not trying to give you another scripted response; I just want to make sure this is properly followed up on. I’m on this case and will update you when I have a response. ^Kuli

@DougDeerans @Afrihost Not surprised, I've been waiting for over 2 weeks just to get a simple feedback about my fibre installation.

@Afrihost Ticket 01331751 has NOT been resolved!!!! It is now going on for 7 days!!!!

@JoyfulJ000 @DougDeerans I've checked the order, and our Fibre team emailed the FNO earlier this week. Installation typically takes around two weeks. Please allow them until the end of this coming week to get in touch. If nothing changes by then, please let me know and I'll follow up for you. ^Sbongile

@Mielie32 Hi Corné. I am sorry again about the speed issue. The ticket will be attended to, it has been escalated internally on Openserve's side. According to the Openserve system the ticket has been tasked to their core engineering team for a 2nd GE link to be installed. ^Sandile

@Afrihost Im not getting what im paying afrihost for. Im not getting any feedback or comunications. They just close the tickets without resolving the problems. Next im going to helopeter

Thanks for bringing this to our attention Corné. I'm truly sorry for the delay and trouble caused with this speed issue. Yes the ticket was closed however the Openserve technicians stated the issue is expedited with the test centre and core engineering to assist further. ^Sandile

@Afrihost @OpenserveZA Slow speeds since line instalation 2 weeks ago. Not getting it resolved and not getting feedback. 114AWK300426 Ticket was just closed without issue being resolved. Ive spoken with your whatsapp support and its just excuses without anyone being able to help

@Skoorbek Hi Skoor. Thank you for reaching out to the team, and I'm really sorry about the poor connection you are having. There may be an issue with the network tower you are connected to. Have you tried plugging the router in a different room to face a different tower?

@Afrihost A man called Leonard M tells me 2move closr to lte device which has beenin same spot for years 2m from my pc coz i ask for help with total shit wifi and dropped connctns nonstop. why @Afrihost are u selling this device if all concted to it mst sit on top of it 2 work?

@abm4sure @OpenserveZA It looks like there is an area issue affected by network equipment. We do not have much feedback on it, as area faults are often very vague, making it a bit hard for us to provide updates that you and I can work with. but for now the team is looking into it. ^Johnson

Hi Shaded afterthought. Thanks for bringing this to our attention. I am truly sorry for the loss of connection. I checked on the ticket and the status has been updated to "scheduling required" which mean the technicians will contact you urgently to set up an appointment. ^Sandile

Hi @Afrihost @OpenserveZA currently no internet in Maraisburg, Arthur Matthews avenue. 167ARK060526.

@d_dikgope Thank you, Mamothupi. Please check your DM. ^Thabang

@d_dikgope Hi Mamothupi, Thank you for reaching out to the team. Please provide me with the name of your domain so that I can check for you. ^Thabang

@Afrihost is there a problem with your server?

@JoyfulJ000 @DougDeerans Hi JoyfulJ I’m sorry to hear about your experience. I understand how frustrating the delays and lack of follow-up must be. I’m not able to find your profile using your name. Could you please send me a DM with your account number or ID so I can look into this for you? ^Sbongile

@ZeenatPatel01 Hi Zeenat, Thank you for reaching out to the team, and I'm sorry about the issue you're facing with your internet. There was an outage that was reported in your area, and our team was investigating. Are you still without internet? ^Thabang

@Afrihost reported via the app that my fiber has been off all day in Eersterust, Pretoria. No feedback at all. Ticket ID: ZPC-488-46936