Afrihost

@candy_alexander Hi Candince, I apologise for the delay here again. I see also that the line is down, and I have just logged a fault for you here. Please accept our humble apologuse here. ^Tshepiso  twitter.com/messages/compo…

@candy_alexander Hi Candice, Thank you for reaching out to the team, and I'm sorry about your experience. There was an outage; however, the connection was restored. Please try rebooting and test your network again. ^Thabang

@Afrihost is there an outtage in the west rand? Wilgeheuwel area. No connection this morning.

@farmingportal Hi Farming, Thank you for reaching out to the team, and I'm sorry about your experience. I have rectified the issue; please load your website again and verify. ^Thabang

@Afrihost Farmingportaol.co.za is offlline and we waiting for AFRIHOST to restore

@TTigersstory Hi Naledi, I apologise for the delayed response and for the huge inconvenience caused. I wanted to check and find out with you if your connection was restored? ^Tshepiso twitter.com/messages/compo…

@Afrihost you guys get that while you are having your issues we have to pay additional money to buy data elsewhere for connectivity. 24 hours later my internet is still not working

@leeloncube1 Hi Leelo, I apologise for the delayed response. What seems ton be the issue here so we can be able to advise here? ^Tshepiso twitter.com/messages/compo…

@Afrihost @vumatel please respond

@leeloncube1 @vumatel Hi Leelo, I apologise for the delayed response. I wanted to check and find out with you, if your connection was restored? ^Tshepiso twitter.com/messages/compo…

@Afrihost @vumatel do you have an outage in Florida Roodepoort? No internet since this morning?

Hi Mayav, thank you for letting me know, and I’m sorry the issue is still ongoing. I understand how frustrating that must be, especially when rebooting doesn’t help. Could you please send me a DM with your ID or account number so I can look into this and assist you? ^Sbongile

Hi Sanjay, thanks for reaching out. There is currently a national outage affecting the network, which is impacting connectivity in multiple areas. Our team is actively working to resolve this as quickly as possible. Please check for updates here: afrihost.com/status?product… ^Sbongile

Is there an issue with @vumatel @Afrihost. No connectivity since the morning. #fibre

@SierraMike1981 Thank you for clarifying can you please send me a DM with your ID or account number so that I can look into this. ^Sbongile

@Afrihost It's been down for 15 hours ....it was reported resolved at 10 AM only to find that it was not .....this is poor management, how does a company fail to resolve an issue with their primary service for over 15 hours @afrihost

We’re aware of the current outage and are on top of it. Thank you for your patience while we work to get things back up and running. Check updates here: brnw.ch/21x11HP

Hi Eero, thank you for getting in touch.The national outage has now been resolved, and services should be starting to stabilise. If you’re still having any trouble, please let me know. I’d be more than happy to help you. ^Sbongile

@clinty10111 Awesome, thank you for the update. Let me know if you need anything else. ^Sbongile

@Afrihost Gauteng Discovery area still no connection. How are we expected to work? @Afrihost updates is that outage is resolved. We rebooted and still no internet

@SierraMike1981 Hi Sierra, thanks for reaching out, and I’m sorry for the ongoing inconvenience. The national outage has been resolved, so your service should be coming back online. If you’re still not seeing a connection,  please let me know so that I can help you ^Sbongile

@cape_town_brad It's my pleasure. ^Sbongile

@Afrihost hey guys. Vredehoek, Cape Town - no internet connectivity since this morning ☹️ any update as to whether we will be back online tonight?

@kritasworld Hi Kritafox, thank you for reaching out, and I apologise for the inconvenience. It looks like the national outage has been resolved. If you're still having issues, please send me a DM with your ID or account information so that I can look into this. ^Sbongile

@Afrihost Our fiber network connection here in farrarmere keeps on disconnecting and reconnecting whats going on? No point trying to reboot the router cause it doesnt do any effect

Hi B, I'm sorry you’re experiencing connectivity issues in Vredehoek. Right now, I don’t have an exact ETA for when services will be fully restored. In the meantime, please keep an eye on our status page for the latest updates using the link below: afrihost.com/status?product… ^Sbongile

@yajnasj Hi Bushie, I understand how impactful this has been, especially for clients offline for extended periods. While we’ve seen some connections coming back online, our teams are continuing to monitor and stabilise the remaining affected lines. ^Kuli

@yajnasj Hi Eero, I’m really sorry for the confusion and the disruption this has caused. The issue was related to DHCP leases not being issued correctly. Our teams are actively resolving this and we’re monitoring the network closely.  ^Kuli

@yajnasj Hi Sanjay, I completely understand your frustration. Our NOC and network engineers are actively investigating the issue and monitoring the network to restore connectivity as quickly as possible.  ^Kuli

@T_Bridge420 Hi T Bridge, Thanks for reaching out to the team. We recently received confirmation from the team that some clients are still experiencing an outage; however, they are actively working on restoring the connection. ^Thabang

@Afrihost The issue is still not resolved in the westrand, Krugersdorp specifically. I have spoken to the WhatsApp team and they provide the same generic answers as I see in this thread. Restarting the router and ONT does not help. Please get the issue fixed ASAP.

@GavinRFuller Hi Gavin, I’m really sorry for the experience you’ve had, especially with the WhatsApp support. I completely understand how frustrating 9 hours without connectivity is. Our NOC team is still actively working to stabilise the network for affected clients.  ^Kuli

@Afrihost It’s now been 9 hours and the WhatsApp support was truly atrocious. I cannot keep supporting you if you are not going to care and provide a decent service.

@Undi83 Hi Undi83, I completely understand your frustration. While the outage has been marked as resolved, some clients are still not fully restored, and our team is continuing to monitor and stabilise the network. ^Kuli

@Afrihost My network has not been working the whole day, how is this resolved?