Afrihost

@gummiberry 🤣🤣 right!! Those dial-up days were a whole mood, from the screeching modem, waiting for a page to load, a pop-up on your download tab saying 120 years left. We have come a long way, Wesley. 🙏And truly appreciate the love again. ^Tshepiso

@Afrihost And yet we understand both... If only they know the true struggle of dial up connection 🤣🤣🫣😫 nicely done marketing team.🔥🔥🔥

Same internet. Different mindset. Pure Fibre: brnw.ch/21x2A1a #MillennialsvsGenZ #Afrihost #MillennialMarketing #GenZMarketing

@Mikev_67 Hi Mikev, I am really sorry to hear that you have not been able to smoothly connect on your end. Would you be able to please forward me your email address linked to your account via DM so i can advise here? ^Tshepiso twitter.com/messages/compo…

Here is a challenge to all #ISP providers. Fibre service is crap lately in our area of 031 @Afrihost says not a problem streaming is unwatchable at night. Whi can provide a better connection that one can use without issues. Let's see?

@Refia_Sayed I will check and advise with the team on this one. ^tshepiso

@Afrihost Disappointed with Afrihost' s service. I changed ISP. Should have been effective 1 April. Instead I was billed from 31 March when I wasn't even connected. Router arrived late. I sent several emails to your account's department for a refund. To date, not a single Acknowledgement.

Getting your website online doesn’t have to be a struggle. Learn how to upload your website files via FTP to make your site live. #Afrihost #StayConnected Find out here: brnw.ch/21x24lf

@sindimkwanazi Hi Ntokazi, sorry about that. Can you tell me which suburb in Joburg South you're in so I can be able to investigate here. Please DM me your account details so I can advise you. ^Tshepiso twitter.com/messages/compo…

@Afrihost is the network down at Joburg South

@Refia_Sayed Glad to hear that, one Refia. Please accept our sincere apologies for the delay in resolving this matter. ^Tshepiso twitter.com/messages/compo…

@Refia_Sayed Hi Refia. Thanks for reaching out to us, I am sorry for any connection issues you are having. I know how frustrating that can be. Please send us a DM with your account details so that I can check your account and assist you urgently. ^Sandile

@Afrihost. Is there a problem with the network?

@Refia_Sayed Hi Refia, I apologise again for the delayed response here. Would you be able to confirm for me if you are able to connect? ^Tshepiso twitter.com/messages/compo…

@Refia_Sayed Thank you for getting back to us, Refia. I just checked, and your line is active on the Openserve system. what light colour of lights do you see on your router, and are they flashing or stable? ^Thabang

@zol124 @vumatel @vuma You’re most welcome, Xolani. I’ll continue following up with urgency and will update you as soon as feedback is received from Vumatel. Please DM us so that it's easier to get back to you. ^Thabang

@zol124 @vumatel @vuma Hi Xolani, I understand your frustration. The matter has already been escalated with Vumatel, and urgent follow-ups are ongoing from our side. We’re currently awaiting feedback from the Fibre Network Team, as their intervention is required to restore the service.  ^Thabang

No internet for 19 days, I’ve been sent all over the by @Afrihost and @vumatel, I’m trying my luck here with hope that this matter will be attended to urgently, @Afrihost ref: WRO-608-49107, @Vuma ref1: 01328635, @Vuma ref2: 01366783, 😡😡😡😡

@vanoodle12 Hi Noodle, Thank you for reaching out to the team, and I'm sorry about the issues you're facing with your fibre. I have reprovisioned your line. Please reboot your router and test your connection again. ^Thabang

@Afrihost please can you reset on your side, my Fibre is going something funny Vanessa Fisher Noodle12@gmail.com

@BlessingChizem3 @ntsikimazwai Thank you so much, Rhulani; I really appreciate you! 🙌 I'm thrilled you've been with us since 2018. If you ever need anything or have suggestions, DM us anytime. Thanks for spreading the love! 💙 ^Thabang

@ntsikimazwai I have been with @Afrihost since 2018. Affordable, reliable and top notch customer service!🔥🔥🔥👌🏾

RAIN is trash….. I need to do better with choosing an internet solution

@tumi_shabz Hi Tumi, Thank you for bringing this to my attention. Please send me a DM with your details so I can check for any outages or issues in the area, and I will make sure to get this sorted for you. ^Johnson

@Afrihost Hi. Is weltevreden park offline in vumatel/afrihost fibre line offline? It’s been weak since last night and completely off this morning.

A simple message with the right details goes a long way while you’re away. Here’s what to include and what to avoid👇👇 #Afrihost #GetSorted Learn more: brnw.ch/21x2rQ2

@sapiensvdwalt Hi Andre, I'm really sorry to hear about your experience. I understand how frustrating this must have been, especially over the past few days. Could you please send me a DM with your ID or account number, or any ticket numbers, so I can assist you? ^Sbongile

@Afrihost I have NEVER experienced the dodging of accountability and the absolute disregards for a business customer’s position as i did in the last 4 days. Sies!!

@zLeexo Hi zLeexo. I’m really sorry to see this, especially after you’ve already reached out for assistance and expected an improvement. That’s definitely not the experience we want you to have. Please send a DM with your Afrihost email address so we can investigate. ^Kuli

My first month of paying @Afrihost for 50mbs and this is what i've been getting. And this is after an employee "tried to improve my speeds"

@Mielie32 @OpenserveZA Hi Corné, Thank you for reaching out to the team. I'm now following up on this issue with Openserve. Please DM us so that I can assign this task to myself. That way it will be easier to get back to you. ^Thabang

Thanks for bringing this to our attention Corné. I'm truly sorry for the delay and trouble caused with this speed issue. Yes the ticket was closed however the Openserve technicians stated the issue is expedited with the test centre and core engineering to assist further. ^Sandile

@Afrihost @OpenserveZA Slow speeds since line instalation 2 weeks ago. Not getting it resolved and not getting feedback. 114AWK300426 Ticket was just closed without issue being resolved. Ive spoken with your whatsapp support and its just excuses without anyone being able to help

@Mielie32 Hi Corné, Thank you for reaching out to the team. I'm now following up on this issue with Openserve. Please DM us so that I can assign this task to myself. That way it will be easier to get back to you. ^Thabang

@Afrihost Im not getting what im paying afrihost for. Im not getting any feedback or comunications. They just close the tickets without resolving the problems. Next im going to helopeter

@Refia_Sayed Hi Fia. I completely understand your frustration, and I do apologise for the delay caused. I’ve logged a request with our Accounts team to review and adjust the charges accordingly under ticket QWV-271-23108. They’ll provide feedback as soon as possible. ^Kuli

@Andyvrensburg Hi Andrew. I completely understand your concern, especially with both of you working from home. The 72-hour window is usually given as a precaution during ISP migrations, but downtime is often much shorter. Please send a DM with your details so I can check and help. ^Kuli

@Afrihost I signed up for a ISP migration, Vox to you guys, Metrofibre as upstream. I was told on whatsapp that there will be a 72h break in connectivity. Wife and I work from home, we cannot have a break in connectivity. Please help me out, otherwise we cannot migrate to you.