Ask Spectrum

@mstein34 Thank you for reaching out. I can understand the need to check on the status of our service in your area. We can check this for you. We invite you to send us a DM at any time to begin. MD

@Ask_Spectrum hey yo - service outage @ 54937? Wtf?

@narin_fico Thank you for providing this information. For your account's security, I would advise that you delete the post with your account information and send it to us via DM so that we can obtain some additional information from you to fully review this issue. MD

@Ask_Spectrum Charged for restocking, line changes and activation fee and neither my trade in phone nor my returned phone is available now Store manger wrongly updated that Trade in amount would reach spectrum account in 2-3 billing cycles Whats the next steps

@blamsamran I apologize for any service issues you're experiencing. If there's anything we can look into for you here, please send us a DM and we're happy to help! -RT

Thanks for not including the “known service outage” in your “check if I am in a service outage” page on your website @Ask_Spectrum

@the1975carolina Good evening and thanks for reaching out. I’m sorry to see you’re having an issue with our service. Please send us a message so we can check into this for you. -ZB

@Ask_Spectrum Why am I paying $180 a month and my TV constantly pauses. It’s the worst service and I don’t do anything about it because I don’t wanna sit on the phone with spectrum every single night. I always choose a different app because I just don’t wanna deal with it.

We are preparing for Winter Storm Gianna, which is expected to impact customers in parts of Maryland, Virginia, Tennessee, North Carolina, South Carolina and Georgia. We are also continuing recovery efforts in parts of Tennessee recently affected by Winter Storm Fern. We are already staging crews and equipment so we can respond as quickly as conditions will allow. Our technicians live and work in your area so we know first-hand how back-to-back storms can be especially stressful, disrupting work, school and daily life. We’re here to support you and are taking steps now to be ready for what’s ahead. Please note--commercial power must be restored before we can restore your Spectrum services. If power is lost, your local provider will have the most current information. For more, visit spectrum.net/support/genera…

@JumpinJehosapht Thank you for the feedback on our service since the recent upgrades. We can look into this for you. We invite you to send us a DM at any time to begin. MD

@Ask_Spectrum Ever since your "upgrade" last month in the Thousand Oaks area internet has been horrible. Another outage tonight. It's the 4th one in 3 weeks. Internet was working fine before you messed with it.

@MannysLegacy1 You're welcome! If you need any assistance let us know we're here 24/7! -TZ

@Ask_Spectrum Gracias. It's not Spectum at the moment. Just Us @NHL gamers aren't treated to Grade A quality Servers on a daily basis. Unreal.

It’s almost playoff time, and @EASPORTSNHL 26 is now on The Play List! 🏒 Members, stay in the game with unlimited access and a Supercharge Bundle available until May 16.

@MannysLegacy1 Hello! I apologize for any issues you're having. Please send us a DM so that we can assist you further. -TZ

@EAPlay @EASPORTSNHL Possible to get @Starlink as a Server provider for EA? Was just booted out of a game after 1 period when my Spectrum Internet didn't cut out. Frustrating the inconsistency fans feel playing EA @NHLPR Hockey.

@MarkCampbell213 I apologize for the issues you're experiencing with our internet service. We're happy to look into things for you. Can you please send us a DM to get started? -RT

Today is the last straw! I've had a loyal relationship with @Spectrum for internet for over a decade, but lately, the internet drops on a daily basis. It went out around 4:30 pm. It's now 9:35pm. Spectrum internet is no longer reliable, and I can't get my work done! I'm out!!!

@DARTH_REAPER66 I apologize for the internet issues. If there's anything we can help with, please send us a DM and we're happy to help! -RT

Getting sick of the constant issues and lag with my internet connection damn it spectrum

@mallega88 Thank you for reaching out. I'm sorry our internet and cable are currently out. We can check this for you. Feel free to send us a DM at any time to begin. MD

@Ask_Spectrum Hello is there my internet doesn’t work and the cable tv is there a outage in Cleveland Ohio ?

@ReederJason I apologize that our services aren't working properly for you. We're happy to look into things for you. Can you please send us a DM to get started? -RT

@Ask_Spectrum y’all be struggling down here in SC?

@MAGALaura818 I understand your frustration. If we can be of assistance please feel free to reach out to us directly in a private message. ^AS

@Ask_Spectrum Last time I reached out to you in a private message you told me to f off and wait. So no.

Are you kidding me @GetSpectrum

@SnoriousBIG Hello. I am sorry to hear of your poor experience. If we can be of assistance please feel free to reach out to us directly in a private message. ^AS

Never recommending @Ask_Spectrum for any service. Had to listen to some retention rep for 20 minutes bully and annoy me with his lame sales pitch, when I already transferred my internet to another provider. I’m glad to be done with them.

@FindZoltak Hello. I am sorry to hear you are having an extended connectivity issue with our internet services. I can look into that for you. Can you please reach out to us directly in a private message? ^AS

Gotta love @GetSpectrum

@ChaosGameGroup Hello. I am sorry to hear you are having an ongoing issue with our phone services. I can look into that for you. Can you please reach out to us directly in a private message? ^AS

@Ask_Spectrum is the worst fkin company ever. Said I could port a number away cause of court paper work and being a victim of domestic violence, fucktrum later said that was an error and I owed full on the phone in ~30 days, lost a number I've had ~16 years, Fuck You Spectrum.

@MikeBazzoli Hello, we apologize for our services being down due to this local power outage. If you would like further assistance with any concerns, we are available through DM at anytime. -BD

We're very sorry for the longer than expected wait times at the retail store. But we'd be more than happy to send out a prepaid return shipping label to return the equipment to us at no charge. Also, we have an exclusive deal with UPS so our customers can return any Spectrum equipment to a UPS drop off location, also at no charge. Please send us over a private message if you would like to know more. CB

@Ask_Spectrum Drove to the nearest Spectrum store to return a modem since we had poor service. Was told I needed to sign in, there are about ten other angry people ahead of me. The only thing slower than your internet is your customer service. Disgraceful.

@AaronCo97894820 Hello, we apologize for any speed issues you are having. Please send us a DM in order to gather your account information to take a look. CP

@Ask_Spectrum Who do I have to talk to to have someone actually try to resolve my internet problem? Multiple outages daily. Every time they investigate the issue they start from scratch, then leave going "well i dunno" and then no follow up. 3 months of this. They wont escalate