Ask Spectrum

@StellaPatch I’m sorry for the issues that you’re experiencing with our internet service. If you can please send us a private message. I’d be happy to investigate this for you. RJR

This is NOT 500 mps speed you're charging me for. I have no internet for hours at a time, on and on, for months now, and you mess with my home security system. Please, explain. TY. @GetSpectrum

@xoRachelPitzel I understand the frustration and I will pass along your feedback regarding the maintenance hours and advanced notification. -RT

You start “maintenance” at 11 pm, when many people are still up working, watching tv etc. You are clearly up right now. How are YOU accessing the internet? We live in a dead zone for cell service, and already switched to the only carrier with limited access. Why on earth would you schedule maintenance 2 nights in 4 days? Why don’t you notify customers? Our service was supposed to improve but it’s still slow and outdated. While I get many people may not be up now, I am, and I’m not getting the service I paid for 2x in a week. Refusing to give a measly $1-2 credit is just one reason why so many customers are leaving. Giving me $1 credit per outage would go a long way to retaining me and others as customers. But you’re too focused on your bottom line and terribly poor customer service. One day you too will be like Blockbuster, and it will be 100% deserved. But unlike Blockbuster, no one will miss you 😉

Second outage in 4 days with @Ask_Spectrum. Both times NO warning. Just “wearing sound maintenance.” Did said maintenance improve our internet in San Diego? Nope. So we get a credit for this 2nd outage? Also nope. Does customer service help? Absolutely nope. They’re like, see ya later and enjoy your new provider SMH

I certainly understand and my apologies for the problems. If you change your mind or have anymore problems, please contact us back here via DM. We are available 24/7 and will be happy to assist in any way we can. You may also reach out to us on one of our official support platforms, Forums: community.spectrum.net or Reddit: reddit.com/r/Spectrum_Off…. They are not monitored 24/7 but are available for additional support. DE

@Ask_Spectrum No thanks, You will just waste my time I went and got a 5G T-Mobile home Internet already as a back up

@Ask_Spectrum Why is the Wi-Fi keeps going out every 45 minutes maybe an hour. What is going on!?

@Skellingchan We would need to take a look at the bill itself to see what's going on. Can you please send us a DM so that we can collect some account information to look into this for you? -RT

Someone is getting cussed out tomorrow. You picked the WRONG job, @GetSpectrum telephone jockey.

@TheAdmiral4 Hi there! I noticed that you said our name. If you are needing help with our Internet, please send us a DM to chat. -DT

@VixiePhantalia Well, here's my non-wifi for comparison, though there could be differences with country(US) and ISP(Spectrum) and such.

Is it a bad time to say I stream off 2.4 GHz WiFi ( °ヮ° ) Nothing has imploded yet, so Router-kun is doing his very best! 💪

@Skellingchan I understand the frustration. While we're unable to make changes to the rate for services via social media, we're happy to explain any billing charges or rate increases. -RT

@Excellent_Evie Thank you for reaching out to Spectrum's Social Media Support, my name is Don. Our apologies for any issues that you are having with our services. Please DM me if you would like some assistance. DE

@_TraderLuke @MzXbox @Ask_Spectrum They turned mine completely off

@Skellingchan I apologize for the poor experience with us. If there's anything we can help with tonight, please send us a DM. -RT

@bradley45177 We do have the option on our main page. You would need to go to "Chat" to send us a DM. Please let me know if you aren't able to find that. -DT

@FitInvestorSPY @GetSpectrum Spectrum is pathetic.

@GetSpectrum has become pretty disappointing lately

@MzXbox Good evening and thanks for reaching out. I’m sorry you’re having an issue with our WiFi going out. Please send us a message so we can check into this for you. -ZB

@_TraderLuke I apologize for any service issues you're experiencing. If you could please send us a DM we're happy to look into things for you. -RT

@DMichaud28 @GetSpectrum Same

Death, taxes and Spectrum going out on the weekend. A Sunday tradition lol. Getting canceled first thing tomorrow morning @GetSpectrum

@bradley45177 Hi there! I noticed that you mentioned our name. If there is anything that we can help you with, please let us know. -DT

@cattu_cs I apologize for the internet issues. If you could please send us a DM we're happy to look into things for you. -RT

SPECTRUM INTERNET IS DOGSHIT, GETTING CONSTANT PING SPIKES ALL OVER THE PLACE, I'LL BE BACK LATER

@kbshowbiz We're glad to hear they were helpful and able to get things squared aware for you! Can you please send us a DM so we can collect some information to get that feedback sent up? -RT

@Ask_Spectrum I wanted to give positive feedback on two employees at your Raleigh, NC location 5950 Poyner Village Pkwy. Radman & Jonathan were extremely knowledgeable, courteous and even stayed after hours to get our phones switched over despite some technical hiccups. Kudos!

Good evening! I am very sorry that our services are not working for you as they should be. My name is Deanna, I am with our social media team from Orlando, Florida. I am glad you reached out to us. I would like to help. I will need to access your account in order to investigate this for you. Please provide me with your name and the name of the account holder if different. I will also need your complete home address and the contact phone number. We request that you fill out the information completely so that I can better assist you. -DT

@Ask_Spectrum is there an outage in Mililani, HI?

@illinemsoftly Hi there! I am very sorry that our services are not working for you. I can help. When you can please send us a DM so I can collect some additional information to investigate this for you. -DT

@FitInvestorSPY I apologize for the service issues. We're happy to look into things for you. Can you please send us a DM to get started? -RT

@briansooy Hi there! I am sorry that our streaming services are not working as they should be. I would like to help. When you can please send us a DM to chat. -DT

Of all the streaming apps, @GetSpectrum is the worst.

@bradley45177 I apologize for the frustration. If you message us on this handle, we're able to respond to get this escalated for you. -RT

@GetSpectrum Where? Waited an hr and you didn't answer. Typical Spectrum

@GetSpectrum Get your fucking cable out of my yard! I'm not a customer and it's been over a year and you nearly destroyed my mower. Been out time and again and haven't done a damn thing. It's called a fucking shovel. Do your fucking job!