Ask Spectrum

Hello, thank you for reaching out. I certainly understand wanting to lower costs and maintain service levels. If the package or service you currently have doesn't fit your budget or your needs, let's see if we can work together so we can find the one that will. To do so, just give us a call at 1-855-707-7328 to speak with a Billing Specialist to see if any options are available. If you're experiencing issues with our service, we can help troubleshoot it for you. Feel free to send us a DM at any time to begin troubleshooting. MD

@Ask_Spectrum BOYCOTT SPECTRUM. OUTRAGEOUSLY HIGH PRICES WITH INFERIOR SERVICE

@kiffenaustralia Thank you for reaching out. I can understand the need to have working service as soon as possible. We can check this for you and invite you to send us a DM at any time to begin. MD

@GetSpectrum I haven’t had internet since 12pm. Please fix it ASAP. From Down East, NC.

@RussellRussbomb I’ll be happy to look into any service issues for you. Please send me a DM for additional assistance. JL

@GetSpectrum is such a joke. Brand new modem works worse than the old one, they didn’t send a new router. Nothing but issues in the last 5 years. Bill goes up, but can’t watch TV as it bufffers over and over. Of course no other provider on our area

@BeauWil31741476 I’ll be happy to look into any service issues for you. Please send me a DM for additional assistance. JL

@BoydRitchie @GetSpectrum also has worse connection than most 3rd world countries

@GetSpectrum if anyone is thinking about getting spectrum Internet DON'T. They constantly raise their prices while using trash equipment. I am cancelling my spectrum and finding another Internet provider.

Thank you for the feedback. I understand the need to manage your costs and services. I encourage you to reach out to our billing team at (833) 267-6094 to ensure you are receiving the best pricing for your services. . If you need assistance with your service, we can help troubleshoot. Just send us DM at any time. MD

@Brute_Gaming Hello, thanks for reaching out I understand your concern. If there is anything we can assist you with please DM us directly. JH

@Ask_Spectrum Why are your Technicians across north TX cutting competitor lines? Numerous damaged cable junctions due to Spectrum techs, will be pressing this further.

@2DougR Thank you for reaching out. I can understand the need to have service working as expected. We can look into this for you. Feel free to send us a DM at any time to begin. MD

@BoydRitchie @GetSpectrum Spectrum WHAT is going on in Tampa Carrollwood this week?? Nothing but problems and every time I open the app and get AI support no answers just the same check is connections are tight bullshit.

@GetSpectrum the worst Internet I've ever had. At least once a week your junk modem kicks me off line all while you KEEP raising your prices.

@BoydRitchie Hello Boyd, thanks for reaching out. I know the frustration of not having a stable connection. Please send a private message so we can get to the bottom of this. Thanks! LB

@Mealey_Jeff Hello! I do apologize for the issues you're having with our mobile service. I can definitely see what we can do for you. Please send us a DM so that we can assist you further. -TZ

@Ask_Spectrum Your automated system just suspended my mobile service over a trade-in device your vendor already possesses. I am the sole provider for a family of 6 with a disabled toddler. I cannot work. FCC Complaint submitted. I need Corporate Escalations NOW. @GetSpectrum

@spikerlj Great, have a nice weekend! If you need any assistance going forward please let us know. JH

@Ask_Spectrum Finally back online. My service technician has been out here before and every time he's assigned, he gets the job done 👍🏾

I've been without Internet service from @Ask_Spectrum since July 1st. Was told that I'd have a technician arrive by 1pm. Called back and was told that there's a new outage and they can't send a technician now. WTF 🤬🤬🤬 This is a major inconvenience and no one wants to fix it

@NYFightingIrish First off on behalf of the entire team here at Spectrum, we apologize for the loss of your sister and we want to stress we remain committed to getting this sorted out. Please consider reaching out to us directly in private message so we can provide clarity on the next steps. CB

@Ask_Spectrum Sister in NC passed away in March 2026, now this company wants to collect from me for April & May. Gave them the death cert etc. My sister was a customer for 25 yrs! Disgusting company. Such greed.

@KixkzFn Hello, I'm just following up to see if you still needed assistance. You can also find additional assistance or provide further feedback by reaching out to us using our community forums community.spectrum.net as well as through Reddit at reddit.com/r/Spectrum_Off…. -TZ

@GetSpectrum Hey can we fix the intermittent issue happening with Soectrum rn? 🤔 That would be most helpful 🙂‍↕️

@dvctd Hello, I'm just following up to see if you still needed assistance. You can also find additional assistance or provide further feedback by reaching out to us using our community forums community.spectrum.net as well as through Reddit at reddit.com/r/Spectrum_Off…. -TZ

Second night in a row where Spectrum is dicking with internet service. How many times will the Tigers not play like ass?

@jt_greene92639 Hello JT, thanks for reaching out and I understand your concern. I can look into this for you, can you please DM us directly? JH

@GetSpectrum We would love to acquire Spectrum as you just ran fiber down our road. However, even though our house number has been in existence for or 20 years Spectrum says it doesn't exist and we need a survey. However, spectrum seems to not be able to 'get it done'.

@pyro998_frank Hello, I definitely understand the frustration of having wifi issues. Please reach out to us in a DM for further assistance with any concerns. -BD

Spectrum your wifi sucks ass big time

Hi there! Part of our industry leading Customer Commitment is making sure you getting the most uptime for the high speed and reliable service we offer to all of our customers. If we, for whatever reason cannot supply that connection -- the answer is yes! We want to make sure a credit of equal value is added for the potential downtime. Please reach out to us directly in private message so we can investigate further. CB

It’s literally every other day @Ask_Spectrum got an outage. I need a discount or some cuz damn

@spikerlj Hello, thanks for reaching out and I understand your frustration regarding the extended interruption. I can review your account, can you please DM us directly? JH

@AnneBarschall Okay, if you do need any assistance going forward please let us know. JH

@Ask_Spectrum I called and got a credit. There was a massive interruption in northern NH

@Ask_Spectrum My phone & internett were out for several hours today

@Davidtweeted We apologize for the poor experience and would like to look into this issue further. If you can please send us a private message. I’d be happy to investigate this for you. RJR

@GetSpectrum @Ask_Spectrum There is no way this level of customer service is even remotely reasonable . I spoke to one person for 15 seconds, and then put on hold . Your internet sucks , your customer service sucks . This company needs to die

@MadMaximus07 I’m sorry for the issues that you’re experiencing with our service. If you can please send us a private message. I’d be happy to investigate this for you. RJR

Hey @GetSpectrum how is this reliable service when you have an outage on a weekly basis?