CLEAR CARE®

@josh_assad We're sorry to hear about this Josh, and appreciate you bringing it to our attention. We’d like to connect you with our Medical Safety department to discuss. Please call us at 1-800-757-9780, or if you prefer, you can report your issue here: alcon.com/contact-us/med….

@clearcare so sick of your shitty product. After over 12 hours of neutralizing time my contacts burned the shit out of my eyes today. Now squinting through glasses trying to work. I'm following all directions, your product is faulty.

@SKapoor85 We're sorry to hear that, Shaan, and appreciate you sharing this feedback on our cases. We'd like to connect you with our Medical Safety department. They can be reached, by phone, at 1-800-757-9780. Alternatively, you can report this issue directly here: alcon.com/contact-us/med…

@clearcare why do you design your products like hotdogs and buns? The storage container should last the bottle, the last thing I want is burning 🤬 eyes first thing in the morning. #hydraglyde has room to improve still.

@_chrisonce We hear you, Galleria, and appreciate you sharing this feedback. We'll pass along your suggestion to the appropriate internal team. Thanks.

@yc_stal Thanks for asking! Every part of our lens case can be recycled except for the platinum disc.

@clearcare Is there a way to recycle the clear care cases? It seems really wasteful of the outer plastic container. Do you have a recycling program?

@The_LBaum We're sorry to hear about this experience and appreciate this feedback on the CLEAR CARE® bottle and cap. We'd like to connect your friend with our Medical Safety department. They can be reached at 1-800-757-9780. Or they can report this here: alcon.com/contact-us/med……. Thanks.

@_baldeagle Thanks for bringing this to our attention. We would like to get you in touch with our Medical Safety department. Please call us at 1-800-757-9780. Or if you prefer, you can report this issue: alcon.com/contact-us/med….

if i could stop sizzling my eye out twice a year using @clearcare that’d be swell.

@ryanblackwell Thanks for bringing this to our attention, Ryan. If you could send us a private message with your contact information, we’ll put you in touch with a team member to resolve this in a timely manner. You can also report your issue here: alcon.com/contact-us/med….

@PasEncore16 Thanks for your feedback on the CLEAR CARE® bottle. We would like to get you in touch with our Medical Safety department. Please call us at 1-800-757-9780. Alternatively, if you prefer, you can report this issue: alcon.com/contact-us/med…

@_marissahagen Hi, Marissa, we would like to get you in touch with our Medical Safety department. Please call us at 1-800-757-9780. Or if you prefer, you can report this issue: alcon.com/about-us/conta……. Thank you.

Um, @clearcare I don’t think your contact cases are supposed to be disintegrating when they come into contact with your solution. I just had to dig plastic out of my eye before it scratched my corneas.

@stlbrad Thanks for reaching out, Brad. We've replied to your DM.

@clearcare I opened a twin-pack of cleaning solution only to find the contact lens case was missing. How do I get a new case? I have been using the production for 20+ years and love it. Any expeditious help would be greatly appreciated.

@KelseyBrowder Thanks for reaching out, Kelsey. Clean up any spillage with a paper towel. Wash your hands thoroughly before handling your lenses or touching your eyes. Please give us a call at 1-800-757-9780 so a team member can help. You may also report your issue here: alcon.com/contact-us/med…

@dave1013 Love this question, David. We recommend replacing your special lens case with every purchase of CLEAR CARE®.

@clearcare How do I know when the Clear Cale basket is no longer effective?

@MBSQA Thank you for your inquiry. We've responded to your DM. Let us know if we can provide any additional info.

Our solution and case are designed to work together. NEVER use them separately. bit.ly/2iZajmy

@Bri_Nicole_28 We’re sorry to hear about your experience. Please stop the use of the bottle and case you have and call us at 1-800-757-9780. You can also report your issue here, if you prefer: alcon.com/contact-us/med…. Thanks.

@clearcare it’s been 12hrs and my solution still wasn’t deactivated and i almost went blind. Explain yourselves.

@bravosfan1025 We would like to get you in touch with our Medical Safety department. Please stop the use of the CLEAR CARE® bottle and case you have and call us at 1-800-757-9780. Or if you prefer, you can report your issue: alcon.com/about-us/conta…. Thank you.

@kingstonluxury Unfortunately, the CLEAR CARE® lens cases are not sold separately at this time.

@clearcare Where can I buy extra lens cases? I can’t find them anywhere. I have a 10-month-old German Shepherd puppy who is obsessed and keeps chewing them.

@timmmyoh Hi Tim, this particular Twitter page is for and managed by the U.S. market. Prices can vary slightly based on the region and retailer.

@clearcare Great news!! Why is it so expensive in other countries? Who decides the price?

@clearcare I have a question. Is this the same product?

@PalomaRIck1 Hi Paloma, we would like to connect you with our Medical Safety department right away. Please call us at (800) 757-9780 or click on the following link to get in touch: alcon.com/contact-us/med….

@CaitlinCFRE We're sorry to hear about your experience, Caitlin. Please stop the use of the CLEAR CARE® bottle and case you have. We’d like to connect you with our Medical Safety department right away. Please call us at (800) 757-9780 or report your issue here: alcon.com/contact-us/med….

You know the hydrogen peroxide contact lenses solution? The @clearcare one that boldly says “don’t put in eye” and red cap? Yeah, that’s a serious warning. Don’t do it. Here’s your daily PSA. #somuchpain