Enforcement Conduct Board

📢We've decided to leave X. We'll keep this account open for a little longer but we won't be posting. To stay connected, follow us on LinkedIn or join the conversation on Bluesky - bsky.app/profile/ecboar…

We are pleased to publish our final business plan for 2025-26 today. with thanks to all those who provided input. We're looking forward to building on our progress so far and ensuring that everyone who experiences enforcement action is treated fairly. enforcementconductboard.org/our-work/

Our Complaints Investigator, Hope, played a key role in developing the ECB complaints service. Hope recently gained her Level 2 Taking Control of Goods qualification and sets our her thoughts on the process in this blog: enforcementconductboard.org/complaints-inv…

We have updated our Standards for enforcement firms and agents. They now include guidance to help firms and agents better understand the behaviours we expect to see. The updated Standards can be downloaded here: enforcementconductboard.org/standards/

There's still time to respond to our 2025/26 Business Plan consultation. It closes on 12 March at 5pm. We're keen to hear from the enforcement industry, debt advice sector, consumer groups, and people who have experienced enforcement action. #businessplan" target="_blank" rel="nofollow noopener">enforcementconductboard.org/our-work/#busi…

The consultation on our draft 2025/26 business pan is now live. The deadline for responses is 5pm on 12th March. To find out more, take a look at the latest blog from our CEO, Chris Nichols: enforcementconductboard.org/consultation-o…

Luke Charters MP @lukejcr has secured a parliamentary debate on regulation of the enforcement industry. It takes place tomorrow at 11am and we look forward to hearing the Government's response. Watch live here: parliamentlive.tv/event/index/d8…

Our complaints handling service is now live. From today, if you feel your complaint to an ECB accredited enforcement firm has not been dealt with fairly you can escalate your complaint to us. More information can be found here: enforcementconductboard.org/making-a-compl…

Read our last blog of the year. In this version, Chair, Catherine Brown and CEO, Chris Nichols look back at the organisations achievements in 2024, and ahead at what’s to come in the new year. Find it here: enforcementconductboard.org/reflecting-on-…

Today, we have published the response to our complaints consultation, alongside associated guidance and policies. These can be found here: enforcementconductboard.org/our-policies/ enforcementconductboard.org/complaints-pol… enforcementconductboard.org/operational-ov…

We’re excited to announce that six in-house enforcement teams at local authorities across England and Wales are now ECB accredited. To find out more, read ECB Director of Creditors and Government, David Parkin’s blog: enforcementconductboard.org/in-house-accre…

The updated register of ECB accredited enforcement firms is now live. It includes over 44 firms across civil and high court enforcement who have committed to meeting higher standards, alongside a number of in house teams at Local Authorities. enforcementconductboard.org/directory/

Read our chair’s blog below. In this version, Catherine discusses the key focus areas at the last Board meeting in November including the results of the pilot data returns, and the responses to our complaints and sanctions consultation. enforcementconductboard.org/ecb-chairs-blo…

Read our CEO, Chris Nichols latest article for Enforcement News below:

The latest report from our CEO Chris Nichols for November is now live on our website. The report covers the latest on staffing, accreditation, data returns, standards and complaints. You can read the report here: enforcementconductboard.org/chief-executiv…

Applications are now open for year two (2024-25) of our accreditation scheme. You can find FAQs, details on how to submit your application and the application form here: #topaccreditation" target="_blank" rel="nofollow noopener">enforcementconductboard.org/accreditation/… The initial application window will close on Wednesday 21st November.

Today, we released comprehensive new research revealing that enforcement standards are being breached in 6% of civil enforcement (bailiff) cases. You can read the full research report here:enforcementconductboard.org/wp-content/upl…

Our new standards are now live. To find out more, read CEO Chris Nichols’ blog here: enforcementconductboard.org/ecb-chairs-blo… The full standards can be found here: enforcementconductboard.org/standards/

Read our chair’s blog below. In this version, Catherine discusses the key focus areas at the last Board meeting in October including the publication of our upcoming research and the launch of our new standards. You can read the blog here: enforcementconductboard.org/ecb-chairs-blo…

The latest report from our CEO Chris Nichols for October is now live on our website. The report covers the latest on creditor engagement, research, standards and complaints. You can read the report here: enforcementconductboard.org/chief-executiv…