Ines 🇺🇦

WordPress Customer Support Predefs: Make WordPress plugin and theme customer support easier! Now live on Product Hunt: producthunt.com/posts/wordpres… via @producthunt

Lieve mensen in omgeving #Utrecht, de broer van mijn beste vriendin wordt vermist. Het is extreem belangrijk dat hij zsm gevonden wordt. Help alsjeblieft mee met zoeken en deel deze tweet 🙏 thanks! burgernet.nl/burgernet/3405… #vermist #utrecht030

@KPNwebcare Done

@motherofcode Ai, wat zuur dat je verbinding na een stroomstoring niet meer werkt :( Als je me je postcode, huisnummer en naam + geboortedatum van de contractant in DM doorgeeft, dan check ik de aansluiting.

@KPNwebcare net stroomstoring gehad in postcode gebied 4005/4001. Stroom doet ‘t weer, maar internet ligt er nog steeds uit. Misschien schade aan jullie netwerk door de uitval?

@LianderNL Wat was de oorzaak van de storing?

Update #stroomstoring #Tiel (postcodes 4001, 4005): Inmiddels hebben 809 van de 1.032 getroffen klanten weer stroom. #Liander

@IsabeauBoody @kev_mango Tomorrow is friendsgiving, should I be worried 😂😂

@IsabeauBoody I got carded last week, don’t feel too bad 😅

@LucP Sterkte Luc, hele dikke knuffel!

Bye mom youtu.be/XVniOVWPs0E

When it comes to #customerexperience, what does quality really mean? Do high scorecards translate to high quality? And how do things like satisfaction and sentiment feed into quality measurement? Join us as we sit down with @motherofcode to discuss.

Solo travellers, what’s your no. 1 spot for Christmas?

@benUNC This is always part of my QA protocols! QA is one if not THEY most beneficial thing you can do for a CS team.

One of the more beneficial things we do as a team is a concept of "Customer Response Reviews" where I take a ticket or forum post that's done (or sometimes in progress) and we look at it together. We ask "how could we have done better?" or "what was the thought process here?"

Please stop measuring the effectiveness of your engineering team by the number of Jira issues they close, thank you ❤️

@roytanck I appreciate you ❤️

✅ Medical supplies delivered ✅ Borsjtsj eaten ✅ Chocolate purchased ✅ 3100 km driven ✅ Mission accomplished #Ukraine #MedicalAid #Lviv

@klausapp @ActonCapital @k6iva @kairkasper @egon43 Mega congrats!

The cat is out of the bag: Klaus secures €12M #seriesA round, led by @ActonCapital! ✨😻 Read all about the #fundingnews: techcrunch.com/2022/09/29/kla… @k6iva @kairkasper @egon43

I've decided to split the WP outsourcing services I offer from the consultancy at @QualityInCS. Made more sense to me, and hopefully to you!

@EmilyGorcenski I’ve put an electric blanket underneath my mattress cover. It’s on a smart plug, so when I tell Alexa goodnight, it turns on. By the time I’ve brushed my teeth, my bed is warm 😄

@BDzakelijk ik ben ondernemer en wil een BA halen relevant aan mijn werkzaamheden. Houdt dat in dat ik de studiekosten mag opgeven in mijn aangifte van 2022? 🧐

Of course I have a raging migraine on the day of #WCNL 😩 I’m going back to bed for a bit, see if it gets better. Hopefully be there this afternoon or tomorrow!

@WordCampNL Hmm I’ve not received the email (in spam or otherwise). Is there a link?

If you have a #WCNL ticket, you've received an e-mail detailing how to get into Burgers' Zoo tomorrow. Please check your spam-folders.

@DerekAshauer In those cases, I’d process the refund. If it’s a month out, that’s a different story. Positive experiences with your brand in cases like these are more important than the individual refunds (good support has a direct connection to LTV).

If you sell a #WordPress product, how strict are you on refunds? I have an email that goes out 1 week before auto-renewal with clear policy that renewals are non-refundable. Inevitably, people get charged & next day ask for refund.

@jon_bossenger @allie_nimmons @donate_wc Yasss let’s do it!

@allie_nimmons @motherofcode if @allie_nimmons is accepted, perhaps we could get @donate_wc involved?