Superloop

@latifaicha Hey Icha, thanks for getting in touch, please reach out to our support team via Live Chat (superloop.com) or else over the phone via 1800 578 737 to get your order pushed. Regards- Meet.

@easmith0 Hi @easmith0, thanks for reaching out. You can contact our support team on 1800 578 737 to get your speed issue rectified, unfortunately, we do not have any self-troubleshooting feature available on Superhub portal at the moment. Regards- Meet.

@superloopau do you guys have a network status monitor/feed for customers? Impossible to know if it’s nbn, me or you making my gbps run at 9mbps speed as though it’s capped (dashboard says it isn’t).

@SFanactic Hi @SFanactic, thanks for reaching out, we are open during weekends and public holidays between 10:00 AM - 6:00 PM Adelaide local time. Regards, Meet.

@Birdy92 Dear @Birdy92, Thanks for reaching out and apologies for the inconvenience, Please contact our frontline support team on 1800 578 737 to get help in resolving your payment issue. Regards- Meet.

@melpen88 Hi Melpen, I can understand that would be quite frustrating, our call queues are currently sitting at zero. So if you are still experiencing any service issues I would give us a call now. Thanks - Jack

@superloopau Hi Jack, Thank you for stating the obvious, the issue started at 11pm, It is outside your call centre and chat function service hour. So how am I supposed to call or chat with your support team? I nevertheless tried both and you know the end result!

@maquerade1210 Hi Matthew, We're sorry to hear you're having connection issues, I would recommend calling our team on 1800 578 737 in order to diagnose the issue and lodge a fault if required. Thanks - Jack

@superloopau nbn people came out to prep us for fttp now our internet is down and will not connect at all

@Japandaman71 Hi, thanks for reaching out to us, it can take up to 24-48 hours for the transition to happen, also, if you are transferring a VoIP number along with that as well then it can take up to 10-15 business days in total to get your service activated.

@superloopau hello Superloopers! I received my Eero modem today. I was curious as to what an ETA would be for my churn from my current NBN provider please? 😀

@white_bear_84 Hi, we're sorry to hear you're experiencing connection issues. I would recommend calling our technical support team on 1800 578 737 - Thanks Jack

Why am I paying $60 a month for this?? @superloopau #superloop #nbn #nbnau

@maquerade1210 Hi Matthew, we're sorry to hear about your connection concerns. In this situation the best thing to do is call our technical support team on 1800 578 737 in order to try and find a solution. Thanks - Jack

@superloopau stressing right now got your router yesterday. Power supply doesn’t work on it . So organised an replacement but now you connected me late last night away and now my current router doesn’t want to connect to your internet and I don’t know how to fix it

@Narull Hi Narull, You should receive email notification once you're up and running, you will also be provided login details for our online portal where you can check the status of your order. Thanks - Jack

@superloopau Thanks mate, already have the HFC modem and router from you guys is on the way so hoping it happens! Will we receive a email or sms or something once it's connected?

@superloopau Will a changeover from another ISP (NBN HFC) to you guys booked for the 1st happen on Sunday....even know it's a Sunday? Just double checking Sunday connections are a thing, had it booked for over a week but only just realised the 1st is a Sunday.

@boingboingm8 Unfortunately I have been unable to send a message via this platform, you can make contact with us via other social media or our official support channels if you wish to discuss further. Apologies - Jack

@boingboingm8 Hi Caeser , Thanks for reaching out. We are sorry to hear you are experiencing issues getting online. I have sent you a private message to have this looked into further for you. Thanks - Jack

I swear, if @superloopau doesn't start to actually communicate with NBN, and get their answers straight. Meant to be connected to service on the 5th, system didn't book technicians in time, still took my money and billed for the month, constant back and forth on phone/chat /1

@Rockyng181 Hi Rockyng, thanks for getting in touch. I would highly recommend discussing with our sales team by calling us on 1800 578 737. Thanks - Jack

@superloopau I am a existing member of Superloop how do I upgrade to FTTP from FTTN? As I was notified by NBN yesterday I was eligible. Thanks.

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@Matt_Tulk Hi Matt, We are sorry to hear you've had issues with your portal, I would contact our support team on 1800 578 737 and speak with one of our frontline staff members in order to follow up on your issues. Thanks - Jack

@Fe1iiix Hi Felix, We're sorry to hear you're having this issue, the best way to get this looked into is by calling our support team on 1800 578 737 so that they can investigate and diagnose the cause. Thanks - Jack

@superloopau Tried My Speed Boost on my 100/40 NBN plan supposed to get 250Mbps/25 speed boost. However, I only got 101/25 result. What’s the point to apply the boost to slow down my Internet?

@thierry_ba Hi, thanks for getting in touch. You would need to discuss this with our sales team on 1800 578 737, or you can make contact with us via live chat to discuss the process. Thanks - Jack

Hey @superloopau Keen to sign up with you for being our next ISP. But I need you to connect my house on August 31st, how do we do that please?

@Samoan_Prince Hi Leaula, We're sorry to hear you're having problems with your connection, if you give our tech support team a call on 1800 578 737, they will be happy to assist you in troubleshooting and figuring out what the issue is. Thanks - Jack

Beyond Ridiculous @superloopau - No internet/wifi for more than 5 hours - No updates whatsoever.. NBN website says no outages.. Tried to find information on your website.. and there's nothing.. have rebooted modem multiple times.. #DoBetter!

@Rubbly Hi Bom Bom, Thanks for reaching out. We are sorry to hear that you are experiencing connection issues. Please feel free to reach out to our Support Team on 1800 57 87 37 or via our webchat so we can look into your connection further. Thanks - Kym

@superloopau just wondering what's going on in South Brisbane? It's been down for maint almost every other day for weeks. I saw NBN out here once. Have to restart router 3 times after to get everything to connect. Just wondering what is being upgraded and does it effect everyone