Betfred Help

@SunderlanDave Unfortunately the main race was a super extra place race which means any and all bets were exempt from receiving Best Odds Guaranteed, our apologies for any undue inconvenience!

@BetfredHelp did your company not pay best odds Guaranteed on today's Grand National ? Bet placed online at 09.50am

@Teagle_7 your app/webpage 2/2

@Teagle_7 To locate your bets simply hit your balance in the top right corner and then click on bet history! The bet history section in the betslip is reserved for only very recent bets and may be removed to the bet history archive for the purpose of ensuring a smooth experience on 1/2

The Grand National has finished and we’ll settle up soon! Your winnings should appear in your account within 30 minutes. Thank you for your patience.

@AnonJockey Hi there! Unfortunately this was outlined in the SUPER EXTRA PLACE promotional terms available all day throughout the national.

@BetfredHelp why is there no BOG being paid on the Grand National and why wasn’t this mentioned anywhere? Absolute robbery!

@dolforganview So I can look into this for you, please could you confirm the following details: username, full name, postcode, date of birth, and the answer to your security question?

@BetfredHelp hi,my bets have been settled but the balance hasnt changed lol ! logged in and out,balance hasnt gone up despite 4 winning bets,thanks

@WhealKevin90394 So I can look into this for you, please could you confirm the following details: username, full name, postcode, date of birth, and the answer to your security question?

@BetfredHelp I can't log back into app. Is there a problem

@triciagerrard So I can look into this for you, please could you confirm the following details: username, full name, postcode, date of birth, and the answer to your security question?

@WhealKevin90394 @BetfredHelp Same asking for password then saying it’s wrong terrible app always problems

@RobThomas1990 So I can look into this for you, please could you confirm the following details: username, full name, postcode, date of birth, and the answer to your security question?

@BetfredHelp Wanted cash my football bet out but your app isn't working because it can't handle the amount of users. Not very fair is it

@PhilHRoberts Hi Phil, no we're not paying BOG on the Grand National.

@BetfredHelp Are you not paying BOG on the national?

@kenty_17 Hi there, apologies but due to a business decision the phone lines are inactive for the online customer service team. If you can outline the problem you are having we would be more than happy to look into this for you!

@BetfredHelp Why isn't there a customer service number available to call you on? what is the number to contact you as you gave tried to call me and i can't call back?

⏳

@fatedinho Hi, per the terms and conditions, Accumulator Free Bets cannot be used on each way accumulators. Thanks

@BetfredHelp getting an error message trying to place an acca e/w bet with my free bets, can you advise?

@1HarveyStevens So I can look into this for you, please could you confirm the following details: username, full name, postcode, date of birth, and the answer to your security question?

@sandyw1328 that you know this please do let us know! 2/2

@sandyw1328 The free bets in question have some limitations, most notably that they cannot be interrelated markets so must all include selections from separate events, the bets cannot be listed each way either unfortunately. Should you still encounter issues in using these free bets now 1/2

@BetfredHelp Hi I’ve got a free £20 welcome accumulator free bet . How do I use this ? I’ve tried to put on a Cheltenham accumulator but won’t accept it ?? Any ideas

@__W1LK0_ Hi, as long as you enter the code before depositing, you'll be fine. You can enter the code post-registration by going to your Balance -> Add a promo Code.

@BetfredHelp hi, just signed up because of the welcome offer but think I forgot to use the promo code. Will I still get it?

@beautyilt Could you DM us in regards to this please?

@BetfredHelp 1.2k spins - £14.2 in wins Mystery spins is absolute lie, you can deposit and wager every day, never got over 5 spins (which is guaranteed)

@BrynPenrose1 Hi Bryn, online we were five places ew on 2:00 Cheltenham yesterday.

@BetfredHelp Hi in the 2.00 at Cheltenham was it first 3 or 4 please on each way bets??

@chill_stan40677 @omilana_niko Hi, Please DM us so we can look into this for you.

@BetfredHelp Can you offer odds on Plymouth surviving relegation and is it possible to place in store