Blacks Cust. Svc.

Need Support? For any order related or general customer service queries, please follow the contact us link above. This Twitter page is no longer actively supported

@ButDrowning Need Support? For any order related or general customer service queries, please follow the contact us links in the bio

@BlacksHelpTeam Hello - Evri were supposed to deliver my order on Monday, cancelled at the last minute and I've heard nothing since. Order 609528470.

@owndancefloor Need Support? For any order related or general customer service queries, please follow the contact us links in the bio

@Pookienuffnuff Need Support? For any order related or general customer service queries, please follow the contact us links in the bio

@BlacksHelpTeam i had the new Berghaus air tent in yellow in my basket ready to purchase and now its dissapeared. Whats going on?!

@annclarkerocks @Evri__Parcel__ Need Support? For any order related or general customer service queries, please follow the contact us links in the bio

@RoRo251993 Need Support? For any order related or general customer service queries, please follow the contact us links in the bio

@BlacksHelpTeam how can I contact you.

@honestdave1437 Need Support? For any order related or general customer service queries, please follow the contact us links in the bio

@Surfer15583 Hi. Thanks for contacting. I'm sorry to read that you're chasing a response. I've checked and I'm unable to locate the DM. Please resend the DM with your query, full name, full billing address with postcode and order number. Thanks, Hirra.

@BlacksHelpTeam Haven’t had a reply

@BlacksHelpTeam sent a pm

@n8udd Hello Nathan, Thank you for contacting us. I am sorry for this. Please find the correct link: blacks.co.uk/16231201/bergh…. Regards, Alex.

@n8udd Hi Nathan, Thanks for contacting us. The Nightfall 6.1 has the NEW Nightfall blackout technology and inflatable beams that perform better than nightfall 6. For more information you can visit our website:blacks.co.uk/16231201/bergh… -Shaiza

@TomTombreen Hi Tom, Thanks for contacting. Sorry to read about your experience. Please be advised your DM will be looked into and a member of our customer care team will get back to you as soon as possible. Kind regards

@BlacksHelpTeam Thanks DM sent although not sure anyone understands the importance of promising next day delivery and the consequences of failing on that promise. Hiking without hiking boots is never a good idea (or holiday!).

@BlacksHelpTeam going hiking tomorrow-boots ordered, next day delivery paid for, customer services contacted to ensure next day delivery possible. Just got a text saying there’s a problem - order delayed-please help.

@SharpStu Hi, I’m really sorry to hear this can you please dm us with your order number, email address, full name and billing address and your query and we will assist you as fast as possible. Kind Regards, Farhan.

@BlacksHelpTeam Hello, been trying to place an order online. Got to payment section, entered card details, my bank required approving in their app, done, pymt gone through but your website showing incomplete. #help

@BlakosM Hi Blake. Thank you for contacting us. I am sorry to hear that. Please send us a DM with your order number, full name and billing address so that we can look into this further. Thanks – Owen.

@BlacksHelpTeam Hi there. I purchased a tent last Thursday and I am still yet to receive any notification about shipping.

@Liam_LTR Hi, I am sorry to hear this. So that we can look into this further please could you DM us with your order number, full name and billing address including postcode so that we can look further into this for you. Sarah, Blacks Customer Care Team

@BlacksHelpTeam Ordered a North Face Duffel bag, delivery was delayed 4 times and it arrives with a security tag on! Need it for a trip departing tomorrow. Can I get compensation for having to drive an hour to the nearest store??? Absolutely ridiculous

@laaur3nxox Hi, Thank you for contacting us. Please can you DM us in regards to your order so we can have a look into your query. Kind regards, Haris

@chrswde Hello Chris, I am sorry to hear this. Please DM us with your full name, order number and billing address including the postcode, and we will be able to assist you further. Thanks, Kasim.

@Glasgow77190615 @blacks_online Hi, Thank you for contacting us. I do apologise for this. Please be advised that our team is getting back to everyone's dm as soon as possible. I kindly request you to allow some time for a response. Kind regards, Aish.

@Glasgow77190615 @blacks_online Hello, I am sorry to hear this. Please DM us with your order number, full name and billing address including the postcode and email used for the order, so we can assist you further. - Thanks Ellie