Citizens Advice Broxbourne

If you need advice, we’re here to help. Call 0808 278 7915. We're here 9 am to 5 pm Mon to Fri. If you want to speak to a local adviser, call 10 am to 1 pm Mon to Weds. At other times, an adviser in the network may be able to help or if not, will ask us to call you back.

There will be a judicial review granted to challenge the operation of the two-child limit ‘non consensual conception’ exception in Universal Credit. You can read more about the challenge here buff.ly/41guCnp

Hertfordshire is lucky to have a great mediation service available for residents - Mediation Hertfordshire. The service is usually free for users. If you think you need help with a dispute, contact them via their website: buff.ly/3guLDjf

Which? has warned that scam companies claiming to be endorsed by “the British Lung Foundation charity” are pressuring homeowners over the phone to upgrade their loft insulation. The companies call themselves “UK Energy Hub” and “UK Eco Green Services” - buff.ly/4hHg5XB

Safer Places offer a helping hand for people who have experienced domestic or sexual abuse. They offer confidential, free and individual help to anyone who needs them. As they say, ‘domestic abuse doesn’t discriminate, and neither do we’. Contact them at buff.ly/3UKL235

Make sure your e-bike is safe by checking out the new Buy Safe Be Safe campaign by the OPSS. They can cause serious fires if damaged or used incorrectly. You can read Buy Safe, Be Safe: avoid e-bike and e-scooter fires on buff.ly/40Bg0hO

The Better Housing Better Health organisation aims to help keep residents warm and well at home and improve the energy efficiency of their homes, providing a single point of contact to get impartial expert advice and help save money. Find out more here- buff.ly/3UYFmQP

Don’t miss out on pension credit! It can be worth £3,900 per year. You may qualify if you are over pension age and on low income. For more information and to try the pension credit calculator, follow this link buff.ly/2YUR43T

Your local Food On Our Doorstep (FOOD) club is in Cheshunt, providing good-quality food at a low cost, while also reducing food waste. It costs £1 a year for a family to become a member and you must live or work within approximately 15 mins of a club - buff.ly/3YGPgKt

Community Alliance are hosting a drop-in funding fair on November 13th between 3-6pm at the Nigel Copping Community Building in Stanstead Abbotts- a great opportunity to connect directly with potential funders and community groups. More information here - buff.ly/4fg2vsx

From October 7th, new rules mean banks must pay back all victims of push payment fraud. Watch out for fake messages from scammers, read more at buff.ly/3NmYRR7.

Updated guidance for family mediators is available from The Family Mediation Council (FMC) for conducting Mediation Information and Assessment Meetings (MIAMs). For full guidance, follow this link: buff.ly/4eXk3Jk

Out of 2.2m households eligible for Pension Credit, 880,000 are not claiming. This could be because they are unaware they qualify. If you are claiming State Pension and on low income, check whether you could receive Pension Credit. More information on buff.ly/2Llydre

🏠 Are you sharing a home and renting with other people? It’s important you know what type of tenancy you have - this can affect your rights and responsibilities. Check our advice ⤵️ buff.ly/3WB4alx

Life can throw curve balls at any time and at any of us. There is no shame in asking someone to lend a helping hand when you most need it. We can offer advice and guidance in many areas- contact us to find out how we can help.

New guidance has been produced by the Local Government and Social Care Ombudsman (LGSCO) to help council housing officers who carry out medical assessments for housing applications. Full guidance can be found at: buff.ly/4dH8uF8

Safety alert for crafting water beads issued. They should be kept away from children under 5 and used carefully by others. You can read ‘OPSS issues Safety Alert to warn of the risks of water beads’ on buff.ly/3U4BXC3

If you’re on a low income, make sure you find out what benefits you might be able to get. Check your eligibility for benefits ⤵️ buff.ly/3ZTeXaj

Memory Support Hertfordshire is a new Community Dementia Service, funded by Hertfordshire County Council and will be run by a new partnership between Alzheimer Society, Age UK Hertfordshire and Carers in Herts. More information can be found at buff.ly/3XWI6Cy

Starting an apprenticeship soon? Congratulations! This means you’ll be starting a role in the workplace where you learn, gain experience and get paid. It’s important to know your rights. We can help with that ⤵️ buff.ly/47n7uEF

Which? is reporting an increase of personal alarm cold calling scams. Scammers call people and claim they are eligible for a free alarm, then ask for card details to pay for an ongoing subscription or a one-off fee. You can read the Which? article here: buff.ly/3Xqvqm5.