Conversation Design Institute

Conversation design isn’t just about what users see! This clip highlights key insights from our HoneyBook training case study, where disciplined evaluation and iteration elevated performance and trust. Read more on our website: hubs.la/Q0483PcG0 #AITraining

n generative systems, we must design for trust not only from the user’s perspective. In this Unprompted episode, Grace discusses why user research and post-launch iteration are more critical than ever. Watch here: hubs.la/Q0483Svj0 #Unprompted #AITrust #UserResearch

Who you'll meet at #BBB26 Conversation designers. Data engineers. Product managers. CX leaders. Founders. Researchers. Innovation leads from Verint, KPN, Seamly, Google DeepMind, Telefonica. $449 GA, Bring a colleague offer available: hubs.la/Q044Mcf-0

Conversation design is no longer experimental. It is a professional discipline. Designing AI conversations requires research, behavioural insight, structure, and collaboration across teams. Enroll here: hubs.la/Q0462-Gj0 #ConversationDesign #ConversationalAI

Scripting is not conversation design. In this webinar snippet, we unpack why writing dialogue is only a small part of the work and why meaningful conversational systems require much more than scripts. #ConversationDesign

Meet the #BBB26 Conference Chair: Hans van Dam. Founder of Conversation Design Institute (5,000+ trained professionals). Former copywriter, chatbot designer, now industry leader. Building BBB26 for our community. April 28-30, Barcelona. Tickets: hubs.la/Q044McHX0

What happens when a global telco applies rigorous design to conversational AI? In our Deutsche Telekom case study, see how structured research, alignment across product teams, and design discipline improved user experience and system performance. Watch: hubs.la/Q0450M2q0

LLMs changed the tools. They did not remove the discipline. In this episode of Unprompted, Grace reflects on how the profession is adapting in the age of GenAI. #Unprompted #GenerativeAI #ConversationDesign #LLM #AIDiscipline

AI systems do not improve on their own. Behind every reliable model is structured training, evaluation, and iteration. This course focuses on the practical workflows needed to train AI systems responsibly. Enroll here: hubs.la/Q0462GW30 #AI

1 Day Left Join our CDI webinar: How to Govern AI with Allegra Guinan (Lumiera). Learn how to build AI value while managing real-world risk. Register here: hubs.la/Q046cW320 #webinar #GenerativeAI #ConversationDesign

Speaker Spotlight: Dr Alice Kerly @TheCAICompany COO & Co-founder, 20 years in conversational AI, PhD in AI in Education Consultant, mentor, trainer combining cutting-edge tech with human language & psychology, At #BBB26 Tickets: hubs.la/Q044HlQH0

Behind the scenes at #BBB26: Speaker scheduling across 8 time zones. Transforming a 13th-century museum with Aim Group. Inviting 90,000+ from the @22Network_BCN ecosystem and @TechBarcelona. Worth it? Absolutely. Tickets: hubs.la/Q044McsQ0

Conversations that train smarter systems. HoneyBook partnered with CDI to strengthen how their AI is trained, evaluated, and iterated over time . Discover the full case study on our website. 🔗 Visit our website or check this url: hubs.la/Q044tr360 #CaseStudy #AIQuality

Scripting is surface. Conversation design is structure. In this Unprompted conversation, Grace explains why writing lines is not the same as designing systems. #Unprompted #ConversationDesign #UXStrategy

When you’re running thousands — or millions of automated conversations, quality can’t be accidental. The course is now live. If you’re serious about scaling conversational AI without losing trust, this is where the work happens. hubs.la/Q045C_hY0 #CDI

Successful conversational AI is rarely accidental. The CDI Method provides a structured framework to move from idea to production. If you are building AI systems that need to scale beyond MVP, method matters. Enroll here: hubs.la/Q0462yR_0 #ConversationDesign

Join Allegra Guinan (Lumiera) for our CDI webinar held on 19 March, on How to Govern AI — exploring practical ways to build value while managing AI risk. Save your spot: hubs.la/Q046cYZ00 #CDI #webinar #ConversationDesign #ai

Innovation Partner: @22Network_BCN Europe's leading innovation district. 250+ innovation companies. 4,500 businesses. 90,000+ professionals. €8.9B ecosystem #BBB26 connects global AI leaders with Barcelona's thriving tech community Tickets:hubs.la/Q044M9yP0 #Innovation

#BBB26 general admission. Two tickets, one price. $449 gets two people into Beyond Boundaries in Barcelona this April. Keynotes from Voiceflow, The CAI Company, Verint and Rasa. 27+ speakers. Workshops. Awards. Book: hubs.la/Q044M7q20 #ConversationalAI #BeyondBoundarie

Speaker Spotlight: Darren Ford, The CAI Company Founder & CEO at #BBB26 Barcelona, April 28-30. General admission tickets are now on sale at US$449+ bring a colleague offer); one day pass at US$299 and VIP tickets US$649. hubs.la/Q044M9yj0 #DataScience