CGU Insurance

If you've been impacted by recent fires, we're here to support you. Please call 13 24 80.

@garryrdempsey Hi Gaz, please send us a direct message or reach out to us via Facebook Messenger so we can help address your concerns. ~Adi

@CGUInsurance this is the worst insurance company I’ve ever experienced.. charged me $700 excess on two separate claims one for cyclone damage one for a stolen phone. DO NOT USE THIS COMPANY.

@claregarry6 Hi Clare, we're sorry to hear about your experience. Kindly direct message us so we can assist you further. Thank you. ~Adi

@CGUInsurance Fence fell down in the cyclone. Months later $800 claim still not paid. Had yet another phone call and asked if the excess was once a year or on every claim. Employee could not answer. We’ve also been told on multiple occasions employee will contact the builder as

@garryrdempsey Hi Gaz, sorry to hear about the delay. Please send us a direct message or reach out to us via Facebook Messenger so we can assist you further. ~Adi

@CGUInsurance Cyclone Alfred was in March.. it’s now June and my claim for fence replacement is still pending. This is a really bad reflection on your company and I am sure that #queenslanders will take note. #cyclonealfred #alfred

@JackieAnneV Hi Jackie, you can get a quote online at this link bit.ly/3SLcoVI We have a 21 day cooling off period should you decide not to proceed with the policy. Our phone consultants are back on deck Monday morning at 8am. ~Kaz

@_shannonwhite Thank you for contacting us. We send out renewal documents 4 weeks prior to renewal. You will receive it any time soon. If in case you have not received it in the next 2 weeks, please send us a DM. ~ Cindy

@CGUInsurance my policy anniversary is 20 Aug. Should I have received a renewal notice by now?

@will8585 Will you be able to message us through private message facebook.com/nrmainsurance/? ~ Cindy

@CGUInsurance Hi Cindy i cant send you guys messages as I’m not a verified user i could give you reference numbers

@CGUInsurance is there anyway i can cancel a policy without having to call up?

@will8585 Can you please send us a DM for us to further assist you with this? ~ Cindy

@CGUInsurance So i have now done this twice one i haven’t received a reply for 15 days and the other one 8 days.

@Hibiscus8923 Sadly as we do not have access to policy information here in the social team, please call the customer service team on 13 24 81 and they will be able to assist you directly. They are available from 8:00am - 8:00pm AEST Monday to Friday. ~Kaz

@SimonHolman Can you send us a DM for us to follow up on this for you? ~ Cindy

@kgcsj128 @CGUInsurance It was a direct debit, not a credit card charge. You can’t do a chargeback on a direct debit.

So @CGUInsurance have taken two payments out of our bank account without authorisation and we have no policies with them. Trying to deal with their customer support is awful. Wife spent 2 hours o the phone to them last night and an hour so far tonight. Getting nowhere 😡😡😡

@SimonHolman It is disappointing to hear about your experience. We would like to have a look into this. Can you please send us a DM for us to assist you? ~ Cindy

@RaqHowzat1990 Thank you for your patience. We are aware that the lines were down. This has now been fixed. You can call the team for assistance. ~ Cindy

@CGUInsurance I have tried to contact your phone lines for over an hour now and the line is dead, I can't even put my policy number in or anything. #help

@jparrie I'm sorry to learn about your experience. We hope you'll reconsider us in the future.~ Checo

@CGUInsurance It's fine, my broker has already found a much, much lower quote. Bye.

Home & Contents insurance up 38% this year! There are going to be lots of uninsured houses out there. Thanks @CGUInsurance But 29% of the premium is tax. Thanks NSW Labor. (I know, I don't really care, but the tax really pisses me off).

@harrypanopticon Thanks for sharing your concerns, due to character limitation here, could you please direct message us so that we can provide the necessary assistance. ~Adi

It does give a storm an extra dramatic experience when the electricity goes off and on repeatedly. Our gold plated electricity network can really be counted on by businesses. PS @CGUInsurance thanks for not repairing my guttering. You want to do another full roof inspection after this storm? /sarcasm #auspol

@stanthevan78 Apologies for the system issue on our webchat and thank you so much for bringing this to our attention. While we have this fixed, to avoid further delay, please direct message us more information regarding your complaint so we can assist you. ~Adi

Hey @CGUInsurance the submit button on your complaints page doesn’t work on mobiles. I’m sure it’s just an innocent mistake. #isntitironic

@ben_blackney Hi Ben sadly as we do not have access to policy information here in the social team, please call the customer service on 13 24 81 and they can go through your policy to ensure all of the information is current and you are getting the best possible price. ~Kaz

@paradox_girl I would need a bit more information from you please to send that to the correct team. Can I please get you to send us a DM for us to further assist you? ~ Cindy

@CGUInsurance @CGUInsurance @AFCA_org_au My responses from CGU have been downright rude. @abcnews There’s a good story here about the inhumane tactics of insurance companies - how they left a man to die due to ambiguous policy wording, now in ICU with acute kidney failure due to the delay

@abcnews Do you want a story about @CGUInsurance ‘s callous disregard for human life? How they left a man die in a condemned hospital die to ambiguous policy wording? How he nearly died from septic shock last week and now has acute kidney failure? Let me tell you the whole story.

@paradox_girl Hi, sorry to hear about your experience, I can understand your frustration. However, it is difficult to reply without knowing the circumstances of the claim. Feel free to send us a formal complaint by following the steps to this link; cgu.com.au/contact/feedba…. ~Checo

@CGUInsurance my husband almost died in a condemned hospital O/S because you chose to deny the travel insurance claim. The PDS clearly states 'Completion of your trip' when he had clearly not completed his trip. The agony - physical, mental, emotional will be with us forever...