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Sprinklr Ships Spring '26 Update With AI Agents, Copilots and Governance Tools Across CX Suite by @domnicastro dlvr.it/TRwBRP #AI #CustomerExperience

Most CDPs don't fail at the platform. CMSWire Contributor Brian Riback examines how data fragmentation, identity drift and lean teams undermine activation before it begins and what mid-market organizations must fix first. ow.ly/VfNY50YEOsR #CustomerDataPlatform #CDPReadiness #MarTech

Great CX at the Expense of Employees? That’s a Losing Strategy dlvr.it/TRvKrR #CustomerExperience #CX

Cloudflare has entered the CMS race. CMSWire EIC Dom Nicastro takes a closer look at EmDash, the new platform positioning itself as a WordPress 'spiritual successor' and what it could mean for the future of web publishing. ow.ly/aeF650YEigc #Cloudflare #WordPress #CMS

Five9 Appoints Jay Lee as Chief Marketing & Growth Officer by @domnicastro dlvr.it/TRv7PM #Marketing #GrowthStrategy

Most customer service teams still optimize for speed and closure. CMSWire Contributor Ankit Agrawal argues the real opportunity is real-time decisioning that shifts personalization inside the interaction, while outcomes are still reversible. ow.ly/bl1h50YCLRs #CustomerExperience #RealTimeAI #ContactCenter

The Real Problem With Conversational Commerce Starts After the Answer by @patelnixal dlvr.it/TRrQtY #ConversationalCommerce #ArtificialIntelligence

Meet EmDash, the Cloudflare CMS and WordPress 'Spiritual Successor' by @domnicastro dlvr.it/TRrMsV #Cloudflare #EmDash

NPS isn't the problem. CMSWire Contributor Sue Duris argues that years of treating a single metric as an entire CX strategy are the real issue, and swapping it out for CSAT or CES just repeats the same mistake. ow.ly/6PjB50YC8fb #NPS #CustomerExperience #CXStrategy

One of the most tech-savvy U.S. senators is sounding the alarm on AI. CMSWire Contributor Alex Kantrowitz sat down with Sen. Mark Warner, who predicts recent college grad unemployment could hit 30% as AI reshapes knowledge work and Washington scrambles to keep up. cmswire.com/digital-experi… #AIRisks #FutureOfWork #ArtificialIntelligence

Why NPS Became Customer Experience's Favorite Punching Bag dlvr.it/TRpNyT #CustomerExperience #NPS

Premium CX isn't declared by marketing. CMSWire Contributor Brian Riback breaks down how top hospitality brands engineer the baselines customers use to judge every experience and what CX leaders need to design instead of manage. ow.ly/WUS650YB315 #CustomerExperience #CXStrategy #BrandExperience

Your martech stack is growing. Your results aren't. CMSWire Columnist Pierre DeBois lays out a five-step framework to cut through vendor hype and choose analytics tools based on data connectivity and decision speed — not demo magic. ow.ly/cJuH50YAu2z #Martech #MarketingAnalytics #MarketingTechnology

You don't need an AI strategy. You need an AI starting point. Most marketers stall waiting for the perfect plan while the capability gap quietly grows. The professionals pulling ahead aren't more technical, they just started experimenting sooner and found what worked. 🔍 AI trainer Ed Gandia's advice: find where you're procrastinating and test one prompt that makes it 30% faster. ⚡ Reframe AI as a thought partner, a 12-person team on demand for $20 a month. 🚀 @ActiveCampaign research confirms it: Power Users who use AI daily save significantly more time and money than those who don't. The window is still open. But it's closing fast. Read more 👉 ow.ly/kWWe50YAuxE #AIMarketing #MarketingAutomation #AutonomousMarketing #AIAdoption #DigitalTransformation #MarketingLeadership #SponsoredContent

More AI tools. More SaaS. More APIs. CMSWire Columnist Scott Clark makes the case that enterprise architects are now the glue holding composable stacks together — and AI success depends on their work more than on the models themselves. ow.ly/YcEV50Yzxf3 #EnterpriseArchitecture #ComposableDX #DigitalExperience

Ever Heard of the Experience Tax? dlvr.it/TRk1Gc #CustomerExperience #ExperienceTax

Your NPS score dropped five points. Was it the website? A pricing change? The call center? NPS can't tell you. CMSWire Contributor Eric Karofsky makes the case for ditching perception metrics and letting AI behavioral data tell the real story. ow.ly/zhNn50Yz0li #CustomerExperience #NPS #CX

The questions CX leaders ask after the keynote reveal more than any dashboard. CMSWire Contributor Jeannie Walters breaks down 5 recurring questions from the Qualtrics X4 Summit and what they signal about alignment gaps inside your org. ow.ly/2kT350Yytvz #CustomerExperience #CXLeadership #QualtricX4

Agentic CX is delivering real ROI right now — but only in the right places. CMSWire Contributor Jim Iyoob breaks down where post-interaction automation and self-service are paying off and where the numbers still don't close. ow.ly/4itN50YxVo9 #AgenticAI #CustomerExperience #ContactCenter

The Contact Center Cost Cut That Actually Improves CX dlvr.it/TRflVw #ContactCenter #CustomerExperience