Here's the sort of messaging I have to use constantly with our users––for 8 months now!!
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Chloe Sladden
5.7K posts
Chloe Sladden
@ChloeS
Co-founder of Honeycomb, enabling shared parenting through trusted community @HoneycombFamily. Founding Partner @HashtagAngels. Alum of @Twitter.
San Francisco, CA, USA Beigetreten Mart 2007
1.7K Folgt169.6K Follower
Anyone else having issues with @NotionHQ customer service and bugs? We’ve had unresolved major bugs that affect our business for 7 months. Cannot get a commitment for a fix or any urgency.
Chloe Sladden@ChloeS
I would switch platforms in an instance if the work involved wasn’t so immense. Given how we bet on Notion for our business, and built Notion links throughout our user experience (assuming a well-known major company would deliver), this feels like a hostage situation.
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I would switch platforms in an instance if the work involved wasn’t so immense. Given how we bet on Notion for our business, and built Notion links throughout our user experience (assuming a well-known major company would deliver), this feels like a hostage situation.
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@NotionHQ We use Notion for our user FAQs and guides. We use toggle menus and link to block to send them to specific answers. These links have not worked for a month now. What is the point of a paid service that fails at the single key value prop we are paying for?
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It’s now been 7 MONTHS and this is not resolved and we’ve been given no info into when or even IF it will be solved. I still have to pull teeth to get responses.
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Hi Chloe, we're sorry to hear about your experience with us in the last few months and understand your frustration. This doesn't reflect the experience we want for our customers. We're escalating this internally and we'll have our team reach out to you via the email thread we have with you now (ticket #4815918). Thanks for following up.
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@NotionHQ Any update? This is causing confusion and frustration for our users, makes us look bad and certainly means I'm not recommending Notion to others.
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@NotionHQ We're having the worst experience as new Notion paid subscribers. So many bugs, including one that has been unresolved for a month now that renders Notion almost useless for us.
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"I have more faith in Congress’s ability to refine a law than I do in the social platforms’ willingness to change without one." @profgalloway in open.substack.com/pub/jonathanha…
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Couldn't agree more with these points, but I do believe we can relearn to build parent community in ways that don't require us all to be hyperlocal (though that's dreamy and important). And it all starts with our elementary schools: myhoneycomb.app/connect
Stephanie H. Murray@stephmurrayyyy
As someone who very much does want a village and indeed has it (I currently have 4 neighborhood kids under 6 at my house joining us for dinner. Part of a baby swapping system I started in 2021), after having pretty painstakingly built it over years, I want to make two points...
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@stephmurrayyyy My thesis is that elementary schools are key and provide the last universal social structure in the US. Hyper local is great but just not available to all.
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@stephmurrayyyy I love this thread, thank you so much for writing it. I'm writing a playbook to help parents re-learn how to tolerate the realities of building real life community. I would LOVE your input. Can I DM you?
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As someone who very much does want a village and indeed has it (I currently have 4 neighborhood kids under 6 at my house joining us for dinner. Part of a baby swapping system I started in 2021), after having pretty painstakingly built it over years, I want to make two points...
Cartoons Hate Her!@CartoonsHateHer
Today I write about how many parents who bemoan the loss of a "village" don't actually want one, because it would require them to interact with other people.
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@linakhanFTC Check out @cordblood They require a phone call to cancel, claiming security issues, when there are a hundred digital ways to ensure online authenticity. A year after canceling, I'm charged again, get on the phone and sure enough they try to market to me, not help me cancel.
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1. Given complaints about unauthorized charges & impossible-to-cancel billing, FTC has issued a policy statement making clear that firms that trick customers into signing up for subscriptions or trap them when they try to cancel are breaking the law. ftc.gov/news-events/pr…
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I'm a big believer in Lenore's @LetGrowOrg and her great work to help us bring independence back to childhood. If parents felt less anxious thanks to being in stronger parent communities, it would be easier to create less anxious childhoods. It gets better, together!
Lenore Skenazy@FreeRangeKids
For kids to connect it helps if parents can, too. One new way is via @honeycombfamily. I saw a demo. It mashes up family accounts + school calendar but best of all, it gives parents the contact info of other parents, like the old class list. myhoneycomb.app/go
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I deeply appreciate @JonHaidt’s work but I strongly disagree with him in his answer to @ProfEmilyOster’s question about how parents can solve our collective action problem. We literally don’t have other parents’ info; parent communities are very weak.
parentdata.org/phones-and-the…
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Well, I guess I have to put it here too! First time live tweets were curated to live TV. With love to @robinsloan @franklentz, h/t @leahlamb for reminding me it's been 16 years!
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When did parenting become so hard? When it became so lonely.
Honeycomb@HoneycombFamily
Surgeon General issued a General Advisory today about how parents are in trouble. It's no longer a secret: parenting is too stressful. Policy & workplace changes are crucial, but parents need ways to make their lives better, now. Enter: Honeycomb 🧡 nytimes.com/2024/08/28/opi…
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