EGOOfficial_Help

Hey, we're back in the office today 9-5.30 to answer all your q's. Waiting on a tracking number? We're getting all orders sent out ASAP 🙌🏼 x

@yonxyonna Hello, We can see that this has been resolved via DM :)

@EGOOfficialHelp can yall please answer my email/dm like this the worse yall customer service ever been

@abenaginger_ Hello, We are extremely sorry for the confusion. Please DM us stating this issue together with your order number and we will advise further.

My question is: why advertise next day delivery if ordered before 9pm, make me pay for it, and don’t be delivering it the next day ? Do you know how brazy that is @EGOOfficialHelp

@Lissiejoseph Hello, Please could you send us a private message. We will then be able to assist further

@EGOOfficialHelp why are my shoes breaking after not even 2 hours wearing them???????????

@moccathadoll Hello, We are very sorry for the confusion. Kindly DM us with your order details stating the issue and we will advise further.

@marie_zeena Hello, please can you drop us a private message so we can resolve the problem for you xx

@rabiamakbul Hello, We are very sorry for the confusion. We've responded to your DM for further assistance.

@TerriGranton Sorry we would need you to email us, as we are having a technical issue with Twitter. We will then be able to give you further assistance.

@EGOOfficialHelp I haven’t had my conf email & there’s an issue on the tracking link on the website. Can you tell me if my orders been dispatched? I’ve paid for NDD & it’s due today 👀

@TerriGranton please send us a DM for further information.

@wthmaia Please send us a DM for further information.

@EGOOfficialHelp The tracking number you guys gave me doesn’t work and I paid express shipping I need to know when my shoes will arrive

@wthmaia Please let us know about your order number so that we can further assist you.

@a_alonti Hi, we are very sorry to read that. Can you please send us a DM with your order number? We will then be able to give you further assistance. Thanks a lot.

@x_Shannonbrown Hi babe, we have responded to your DM 😘

@EGOOfficialHelp hi, my shoes have arrived faulty. How do I get an exchange ??

@x_Shannonbrown Hi, we are really sorry to read this. Please drop us a DM with your details and we can look into it xX

@bptwirra Hi Babe, Please drop us a DM for further information.

@bptwirra Hi Babe, Please drop us a DM for further information.

@Main_Sensation Hi ,can you please send us a DM, we will then be able to give you further assistance. Thanks a lot. xx

@thoughtsbyshan Hi, we are experiencing a high number of messages at the moment but we are working as hard as possible to get back to you. Thank you for your patience xX

@EGOOfficialHelp please check your dms guys. Thank you

@tough_cookiexo Hi, we can see we have replied to your DM Xx

@EGOOfficialHelp can you tell me when you plan on shipping out an order I paid for a week ago? 😐

@dontstresslee Hi babe, please kindly send us a direct message for further assistance 😘

@EGOOfficialHelp @egoofficial_ i need these shoes to get here ASAP. I didn’t pay priority shipping for no reason!

@isabellesmakeup Hi Babe, Can you please send us a DM so, we can further assist you. Thanks

@EGOOfficialHelp my shoes have arrived today and are damaged 🥺