Flutterwave Support

Explore our support resources here👇 You'll find a wealth of valuable guides and answers to frequently asked questions covering our extensive range of products and services. send.flutterwave.com/support/ flutterwave.com/ng/support developer.flutterwave.com flutterwave.com/ng/support/tui…

@omeiza827 Hello @omeiza827, Thank you for reaching out to Flutterwave. We apologize for the inconvenience and delay in enabling international payments on your account. Please send us a DM so we can assist you further. ~D.F

@FlwSupport I’ve contacted support multiple times regarding enabling international payments on my account, but the issue is still unresolved. This is affecting my business. Please can this be escalated and resolved

@phummzy @theflutterwave Hello @phummzy, Thank you for reaching out to Flutterwave. I am here to assist you. We are sorry about the transaction, and we would love to assist you further. Please note that your issue will be addressed via our direct messages. Thank you. E.B

@FlwSupport @theflutterwave @sendapphq I’ve had TWO failed transactions (£150 total) on Send App that were debited but not refunded. Refs: ST-10005589145 & ST-10005590326 Support confirmed escalation but no resolution after 72 hours. Please urgently assist.

@iamGbono_ Hello @iamGbono_, Thanks for reaching out, and we apologize for the delay. We’ve shared an update regarding your payment via DM. Please check at your convenience. Thank you. ~A.A

@FlwSupport hello, please check dm

@iFlex_JayD Hello @iflex_jayd Thank you for reaching out to Flutterwave. I’m here to assist you and ensure your concerns are addressed effectively. Kindly be informed that we have responded to your DM. Thank you. ~E.B

@FlwSupport please check dm

@itz__serdik Hello @itz__serdik, Thanks for getting in touch. I understand how important your message is, and I assure you that we are here to help. We have provided resolution regarding your payments via DM. Thank you. ~S.J

@FlwSupport Please check dm

Explore our support resources here👇 You'll find a wealth of valuable guides and answers to frequently asked questions covering our extensive range of products and services. send.flutterwave.com/support/ flutterwave.com/ng/support developer.flutterwave.com flutterwave.com/ng/support/tui…

@nalrosbuk Hello @nalrosbuk, Thank you for reaching out to Flutterwave. I’m here to assist you and ensure your concerns are addressed effectively. Kindly send us a DM to address the issue with your transaction complaint. Thank you. ~D.F

@FlwSupport I ordered for a pair of rechargeable lamps but no updates.

@Jope_Ghosty Hello @jope_ghosty, We are sorry for the delay with your transaction not being credited. We truly apologize for the inconvenience caused. Kindly note that we have sent you a DM regarding this issue. Please check at your earliest convenience. Thank you! ~A.A

@OPay_NG @FlwSupport @piggyvest What is the delays that all of this is successful and not be credited for over 9days

@Jope_Ghosty @wemabank @OPay_NG @cenbank Hello @jope_ghosty, Thank you for reaching out to Flutterwave. I’m here to assist you and ensure your concerns are addressed effectively. To assist you further with your transaction complaint, kindly send us a DM with the relevant details Thank you. ~D.F

@wemabank @OPay_NG @FlwSupport Let’s say from 5th to 7th till date yall have been trying to process a Transaction which the recipient of the account has already refunded the money on 7th and still I haven’t received my money it’s been 8days 😭😪 @cenbank MAE COME

@uzenith360 @theflutterwave Hello @uzenith360 This is not reflective of the experience we strive to provide, and we deeply apologize for any inconvenience experienced. Kindly click on the link below to send us a DM so that we can assist you further: twitter.com/messages/compo… Thank you. ~M.R

Is there anyone to bring back sanity? @theflutterwave @FlwSupport

@theflutterwave please do something urgent about your customer support team!!! 💔💔💔

@am_mrjosh @theflutterwave Hello @am_mrjosh, Thank you for reaching out to Flutterwave. I’m here to assist you and ensure your concerns are addressed effectively. I understand your concern regarding the repeated charges. Please send us a DM with more details so we can assist you promptly. ~D.F

@FlwSupport @theflutterwave, I hope you guys have quality assurance officers in your team that validates everything before pushing it out to users Who validated the use of INDULGE MFB in your payment gateway, I have been charged #50 for tax 5 times today for trying to send 20k

@ManuelMide @son_coyg @Reb_Beecee @AirtelNigeria @OPay_NG Hello @son_coyg, Thank you for reaching out to us. We are sorry to hear about the issue you with your transaction. We want to assure you that we are here to help. We have sent you a direct message to address this matter. Please take a moment to check it. Thank you! -E.B

@son_coyg @Reb_Beecee @FlwSupport @AirtelNigeria @OPay_NG Ole levrybody @AirtelNigeria @FlwSupport @OPay_NG

@FlwSupport I’m having issues with my transaction @AirtelNigeria another culprit Since March 6th

Hello @ArataJared, We’re sorry for the delay in resolving your issue and the unclear communication. We truly apologize for the inconvenience this has caused you. Please note that we have sent you a message via DM regarding this issue. Kindly check at your earliest convenience. Thank you. ~A.A

@FlwSupport @theflutterwave check dm and respond..Your customer care is wanting..I have many tickets opened with you and no solution at all...Just emails and lies that my issues as being worked on

@son_coyg Hello @son_coyg, We apologize for the issue experienced with your transaction. Please note that we have sent you a message via DM regarding this issue. Kindly check at your earliest convenience. Thank you. ~A.A

@AirtelNigeria @FlwSupport @OPay_NG Please get it resolved tonight

@son_coyg @AirtelNigeria Hello @son_coyg, We are sorry to hear that you are experiencing issues with your transaction. We are here to assist you. We have sent you a DM requesting more information. Kindly check at your earliest convenience. Thank you. ~C.C

@1blessedPr @theflutterwave Hello @1blessedpr, We're sorry for the issue you've had with your CAC registration and our response so far. Please send us a DM so we can assist you further. Thank you! ~A.A

@FlwSupport @theflutterwave registration process it's fucked up and stressfull with no good customer service response. they keep rejecting my CAC/IT No.

Hello @AtoBradley, Thank you for bringing this to our attention. We understand that you were unable to receive payments from your customers today because all transactions failed, and we apologize for the inconvenience this has caused. Rest assured, we are here to assist you. Kindly note that we'll be in your DM for further engagement concerning this issue. Thank you! -Z.A

@FlwSupport all my payments from customers failed today. Please I will appreciate if I can get feedback from support. There may be something wrong somewhere I would love to get it fiexed as soon as possible🥲🙏

@MercyOnovo27332 @theflutterwave Hello @mercyonovo27332 I understand that you can not transfer out of your app, and I apologize for any inconvenience this may have caused you. Kindly click on the link below to send us a DM so that we can assist you further: twitter.com/messages/compo… Thank you. ~M.R

@FlwSupport @theflutterwave please i cant transfer out out of my app please assit

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@Jope_Ghosty @OPay_NG @wemabank Hello @jope_ghosty Thank you for contacting Flutterwave! I apologize for any inconvenience due to your payment, and we would love to assist you further Kindly click on this link to send us a DM twitter.com/messages/compo… Thank you E.B

@familyboy01 Hello @familyboy01 We understand your concerns and apologize for any inconvenience experienced as well as the delayed response. Kindly click on the link below to send us a DM so that we can assist you further: twitter.com/messages/compo… Thank you. ~M.R

@FlwSupport so your platform is now used for scamming people!!!!, No response no mail

@Ranmdy_ Hello, We understand your concerns and apologize for any inconvenience experienced as a result. Kindly click on the link below to send us a DM so that we can assist you further: twitter.com/messages/compo… Thank you. ~M.R

@FlwSupport Why should customers have to hunt down transaction details on a separate site? If someone's confused about a charge, that's already a UX failure. The burden shouldn't be on users to investigate disputes happen because your system didn't care

There’s a quick and easy way to see why and where you got charged by Flutterwave. Just go to ➡️ dispute.flutterwave.com ⬅️ to check the transaction details.