HIES
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HIES
@HIES_Scheme
CTSI Approved Consumer Code for the renewables sector - for peace of mind request a quote from HIES accredited installers
United Kingdom Beigetreten Nisan 2012
2K Folgt961 Follower

Our office will be closed from Friday 3rd April until Tuesday 7th April 2026.
📞 Phone lines will also be unavailable during this time. Please reach out before the bank holiday or once we reopen on Tuesday 7th April 2026 on 0344 324 5242 or at info@hiesscheme.org.uk

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📢 BUS regulatory changes coming in 2026
In Dec 2025, DESNZ announced upcoming changes to the Boiler Upgrade Scheme to boost uptake. So far, 2 changes have been confirmed, expected to take effect early this year.
Read our summary on the HIES blog 👇
hiesscheme.org.uk/2026/01/09/upc…
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Customer complaints can be challenging for any business. When you become a HIES member, you can receive support to resolve issues effectively with our free dispute resolution service.
Learn more: hiesscheme.org.uk/what-we-do/alt…

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Our phone lines are now open again following the festive break.
You can reach us today from 9:00am on 0344 324 5242 or by emailing info@hiesscheme.org.uk
If you need any assistance, we’re here to help 😊
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Due to a staff event, our office will close at 12:30pm on 12th December 2025.
📞Our phone lines will close at 12:00pm.
If you require assistance, please contact us before this date or after we reopen on Monday 15th December 2025 at 0344 324 5242 or info@hiesscheme.org.uk.
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Our phone lines will be closing at 3:00pm today due to staff training.
If you require assistance, please contact us before this time on 0344 324 5242 or info@hiesscheme.org.uk
Phone lines will re-open on Monday 8th December 2025 at 9:00am.
We appreciate your understanding.
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Installers - your voice matters!
NHIC & Innovate UK want to hear the real challenges you face.
Take their 10-minute survey and help strengthen the installer voice.
👉 form.typeform.com/to/czHrd8ca

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