Moen

For anyone who relies on water. Must be a Moen.

@onetrickhobby Hello onetrickhobby. We are sorry to hear of the difficulty you are experiencing with your attempt to contact our warranty center. Please DM us your email address, address where the Moen product is installed, full product view picture & tell us what is happening. twitter.com/messages/compo…

@moen why have an email contact for support if no one responds?

@JNCO_Unchafed Hello JNCO_Unchafed. We sincerely apologize for this inconvenience. If we can be of any assistance, please DM us. twitter.com/messages/compo…

@moen not providing a physical install guide for a faucet, then when I try to scan the QR code for install instructions the page is down for maintenance. I'm not sure how you guys don't drown when it rains

@KarenKrenek Hello Karen. We apologize for any confusion - a coupon code offer has a discount range of 20-75% off the list price on the Moen Plus site. We sincerely appreciate your feedback.

@moen disappointed that you’re up to 75% off, is not really 75% off, it’s very misleading, and adds up to no discount at all, it’s false advertising. Was a Moen customer for 23 years, no longer a customer.

@jeffwilcox Hello Jeff. Your Flo device can be linked to 1 account at this time. Another person would need to log in with your credentials, which will allow them to access the account from multiple devices simultaneously and will get the same view and push notifications.

@moen we’ve moved from the older Flo app to the new one you have. I can’t find a way to invite someone else to the home to also get notifications and alerts related to the sensors. Does the system not support multiple users?

@alinadraculina I'm sorry to see the difficulty you are experiencing when submitting an email through our website. I have responded to your DM. twitter.com/messages/compo…

@moen I am somehow not allowed to send you a private message. And tried to submit a claim via website and that also was a fail.

@moen This started happening with my kitchen faucet and leaks are no fun! Can you please help?

@fishhyren Hello fishhyren. What you are experiencing is not consistent with the quality we strive to provide. twitter.com/messages/compo…

If you were thinking of buying a @Moen faucet (specifically kitchen) don't do it! 3 faucets in 13 months & thousands in damages to our kitchen & they will say damage isn't part of their warranty. You'd think a faucet is supposed to hold water, not leak in your cabinets ¯\_(ツ)_/¯

@fishhyren Please DM us your full name, email address, address where the Moen product is installed, a full product view picture of the fixture, tell us what year you purchased/installed it, tell us what issue(s) you are experiencing and send us a copy of your purchase receipt. twitter.com/messages/compo…

@STEVENJ511 Hello Steven. The 156724 Chateau roman tub handle is removed by holding the lever secure with one handle while unscrewing the base counterclockwise, refer to the following link: solutions.moen.com/Article_Librar… twitter.com/messages/compo…

@moen please provide me with instructions on how to remove the existing handle from my tub and replace it with the new one. Your website does not say how to remove it. Thanks

@anthony56664402 Moen provides promotions based on the manufacturer retail price. If you have any questions, please contact Moen Consumer Services at 800-289-6636. We are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time. twitter.com/messages/compo…

@moen There is no confusion and stop treating your customers are dumb 😀 I know what I observed and I am shocked that this prestigious brand would do such a scam unbelievable

@moen Moen is running scam by issuing fake discount coupons it happened to me when they sent me a code for 75% off and when I tried to copy paste the code it didn’t work the only way you can access is by clicking on the code link and prices were exactly same as regular ALERT.

@EvanMcClure9 Hello Evan, Moen would love to assist you with your Moen product. Please private message Moen a full picture of your faucet installed in your home, your full mailing address, your email address, and a brief description of your issue. twitter.com/messages/compo…

@moen Filled out the form on the website for the warranty, as one of the Eva faucets in our home needs two new cartridges. We’re the original homeowners, as the house was built in 2013. Never received a response back. Disappointed

@essentlyStacey Hello, Moen would love to assist you with your Moen product. Please private message Moen a full picture of your faucet installed in your home, your full mailing address, your email address, and proof of purchase. twitter.com/messages/compo…

@moen My new moen 87014EW delivered with a damaged connector box 169155. The water lines are a bit crushed and will not seat properly against the mounts on the wall, causing a leak. I need a new connector box 169155. Customer service keeps sending the wrong parts. Can you help?

@kour_inderpreet Good afternoon. I am sorry to hear you are having an issue with the Moen Flo product. We would like another opportunity to assist you. Please call our Smart Water Team at 1-800-289-6636 option 8.

Hey @Moen, why the pricing games? My Moen Flo is failing. Support said it’s out of warranty but gave a "Moen Plus" code to drop the price from $1040 to $675.99. Plot twist: Retail price is already $675.99 on your Moen website. Disappointed. 🛑 #CustomerService #MoenFlo #SmartHome

@KevinRhude Good morning Kevin. We are sorry that you are having an issue loading the instruction page. Please reach out to our Contact Center, so we can assist you further. Our Product Specialists can be reached at 1-800-289-6636 Mon-Fri from 8am-7pm EST.

@Keilshammer Good morning Steve. I have forwarded your comments along. We truly appreciate your feedback. Please reach out to our Contact Center if you need further assistance. Our Smart Water Team can be reached at 1-800-289-6636 option 8.

@moen The product I am referring to is Moen Flo. Pretty simple fantastic device but susceptible to user error which can damage the internal gears. Undo 4 screws and gears are exposed and super easy to switch out yet Moen won’t sell the gears?? So landfill for the entire unit??

Very disappointed in @moen for not making their products serviceable. We need to do our part for the #environment #environmental and stop things from becoming #waste #garbage because one small part needs to be replaced. Do better #moen

@ScottNations Hello Scott. You can use the AC Adapter, part # 169031 can be used instead of batteries.

@moen Can I replace the battery pack for my smart faucet with an a/c plug and transformer?

@gellmer Yay so glad to hear it. We will pass the feedback along to Chris and his boss 😉

@moen Just has the most incredible customer service experience with Chris. Give that guy a raise! 👍🏻👍🏻