My Customer Lens | always-on client listening

Most firms hear plenty of feedback. Few turn it into strong Client Signal their whole firm can act on. The 1st step towards taking action with impact, is to improve the shared evidence base that informs decision-making. #ListenDifferently linkedin.com/pulse/your-fir…

Finalists for the LawNet Awards 2024 Excellence in Client Care category, generously sponsored by @Moneypenny are Bell Lamb & Joynson Solicitors Farnfields Solicitors Protopapas LLP Tozers LLP #LNconf24 @BLJSolicitors @Farnfields_Sols @TozersLaw

How client-centric is your #lawfirm's #clientlistening programme? Would prospective clients be impressed if you outlined your feedback process in your pitch documents? It's not done, but why not? Have a read of this week's newsletter 👇 linkedin.com/pulse/client-c… @MyCustomerLens

@MyCustomerLens Well done MyCustomerLens, you've been voted among the UK's MarTech 50! See the ranking - supported by @TytoPR - in full: businesscloud.co.uk/martech-50-uks…

Check out Paul latest newsletter article: Discovering new insights that win more bids linkedin.com/pulse/discover… #bd #b2b #clientlistening #businesdevelopment #lawfirmmarketing

Your clients don't want to be researched or measured, they want to feel heard. This week's newsletter looks at how fwd-looking firms are embracing always-on #clientlistening to discover all the signals being shared by their clients & prospects. #cx linkedin.com/posts/paul-j-r…

As you evolve your #clientlistening keep Mark Twain in mind. “It’s not what you don’t know that gets you into trouble. It’s what you know for sure that just ain’t so”. If you’re hearing “but I know my clients” then this one’s for you 👇 linkedin.com/pulse/its-what…

My final LinkedIn newsletter of 2023: 7 ways your customers see you’re not listening Starting this newsletter has been a fun way to organise my thoughts & learn from others linkedin.com/pulse/7-ways-y… #clientlistening #clientexperience #professionalservices

How do you unify the voice of your clients and create a harmonious orchestra 🎶 rather than a lone violin? 🎻 Find out in this week's newsletter 👇 linkedin.com/pulse/unify-yo… #ClientListening #ListenDifferently

Congratulations to Wolferstans LLP @wolferstans - winners of Excellence in Client Care!  👏👏👏 #LNawards23 @ReviewSolicitor

Looking forward to a great day of conversation, collaboration and inspiration at the Marketing & BD Leaders Conference in London #BriefingMBD23 #ListenDifferently @MyCustomerLens

We're looking forward to being part of the @Briefinglegal #BriefingMBD23 Conference next week, with @Pjdroberts facilitating several conversations with #BD and #Marketing leaders. #lawfirmmarketing #clientlistening

Check out the latest article in Paul's newsletter: Using AI to measure your brand promises linkedin.com/pulse/using-ai… via @LinkedIn #lawfirms #AI #brand #clientlistening

Productively Unproductive marketoonist.com/2023/09/produc… Looks like I was ahead of the curve leaving slack last year...

“Leaders need to listen, really hard. Not to find the flaws in the other persons argument. Listen so hard that YOU might change YOUR mind”! So many great quotes in this talk from Blaire Palmer #LegalMgmt23 #JoinTheAlternative

“We’re on the cusp of the revolution about how we utilise human talent in business” - attention grabbing opening from Blaire Palmer at #LegalMgmt23 #JoinTheAlternative

Duncan Jackson from Buckles sharing a great perspective on the need for greater commerciality and shifting the mindset from being a lawyer to being in the business of law #LegalMgmt23 #JoinTheAlternative

Thought provoking opening keynote from Sarah Walker-Smith at #LegalMgmt23 looking at trends firms are facing, including blurred boundaries, cooperation and ruthless client focus #JoinTheAlternative @altevents_

Looking forward to a great day at #LegalMgmt23 If you’re hear, come say hello, enter our prize draw and pick up some @Tunnocks chocolates! #JoinTheAlternative

According to LexisNexis, 79% of #lawfirms are worried about client retention. Read my LinkedIn article for ideas on how to write the business case for #customerexperience #clientlistening linkedin.com/pulse/write-bu…