NET-A-PORTER

@FrewinLinda Hi @Linda Frewin, thanks for your feedback, and we are sorry for the inconvenience caused. We have sent you a PM. Please check your inbox and reply so we can better assist you.

@NETAPORTER @THE40OUNCE Well my feedback won’t be good. Just received the dress I ordered and it’s got a hole in it!! Your customer service is dreadful.. just seen other similar comments. I won’t be buying from you again!!

I feel like shipping should be free for New York residents @NETAPORTER

@afnamas Hi @Samantha Wilkinson, a member of our Customer Care team has been in touch regarding this. If you need help with anything else, please DM your details.

The WORST customer service I have ever encountered - absolute crooks who keep your money and customers are POWERLESS to do anything about it. How is this legal? @BBCNews @NETAPORTER LOOK AT THEIR TRUST PILOT REVIEWS!!

@NETAPORTER absolutely shocking (unlawful) customer service - 8 weeks later and I’m STILL out of pocket and when I chase your customer service team, am given the generic ‘We are currently investigating the issue with DHL and will provide updates as soon as they become available’

@MaryStroke Hi Mariam, we are sorry to hear that this happened. Please DM us your order details and we will be happy to assist.

@NETAPORTER chose short term strategy. They said they ran an “internal investigation” and the item was “in perfect condition.” In simple terms, I was lying or imagining it. Yes, they saved a few dollars in the moment, but they lost a loyal customer who would spend more in future

Short term decisions vs long term strategy. This is where businesses either build trust or quietly lose it. 🧵 @NETAPORTER case study.

@mayony_k Hi there, please contact our customer care team directly - Customercare@net-a-porter.com

@NETAPORTER my order # 2611ZFZ5N2564M I need someone to contact me please

@afnamas Hi @afnamas, we're sorry for the less than desirable experience. Please email:customercare@net-a-porter.com with your details so that our team can look into this matter.

@JennLopez111 @NETAPORTER I sympathise! I’ve still not received any contact from them following their last message… it’s so bizarre! What happened to NAP?

@JennLopez111 Thank you for this information. This has been noted and passed along. We can confirm an investigation is currently taking place, and we will contact you via email once further information is known.

@NETAPORTER you should have a better customer service!! My gosh you’re selling expensive items and your customer service sucks!! 🙈🙈🙈🙈

@afnamas Please be assured, a member of our team is looking into this and will contact you as soon as possible.

@afnamas Hi @afnamas, we sorry for less than desirable experience. Please email customercare@net-a-porter.com with your details so that our team can look into this matter.

@nice_roger Hi @RodgeD, we are sorry for any inconvenience caused. We have sent you a DM, please check your inbox and reply so we can better assist you.

@lynnhill18 Hi @Lynn Hill, we are sorry for the delay in your delivery. We have sent you a DM, please check your inbox and reply so we can better assist you.

@NETAPORTER Eight days later and my order still not dispatched. Numerous messages to customer service results in a cancellation. Now I guess the refund will be equally slow. And they keep asking for feedback! #badfeedback

@ambstaggs Hi, during sales and promotions, returns can take slightly longer to be processed. To assist you further, please email us at feedback@net-a-porter.com and provide your order details.

@NETAPORTER - sharp decline in service levels. No invoice/return label, phoned and received via email, now no update on return? Already followed up via email. DHL website ‘delivered 11 Dec at 11.06’ - @NETAPORTER, insisting no update??…official complaint - where is my refund???

@J_Aljarallah Hi, we can see that a member of our customer care team contacted you via email regarding this. Please respond to the email if you require any further assistance.

@NETAPORTER I received no emails, it is been 13 hrs now no one contacted me, and the order still in ITALY !!! Are you kidding me

“The industry is in flux, so it’s really inspired me to… hone in on what stories I want to tell. I’ve been laser-focused on getting these projects up and running.” Issa Rae speaks to @OteghaUwagba for PORTER, shot by Deirdre Lewis & styled by Herin Choi bit.ly/3Sl8HoN

@J_Aljarallah We are sorry for the delay and a member of our Customer Care team will be in contact with you via email shortly.

@NETAPORTER I contacted them 3 days on a row asking for action but you did nothing, I sent 5 emails and no one replied. Although i chose express shipping, 3-4 days and today is the fourth and not even out Italy .. horrible experience and ignorant customer service

@J_Aljarallah Hi there, please contact our customer care team directly to discuss your order further.

@NETAPORTER @OteghaUwagba You never deliver on time, my order is 0612ZVBN92564M, and you don’t reply emails. You are a big scam

@itsdrealynn Hi @aries groove, thanks for your comment. We do not have student discounts at the moment. We are sorry for the inconvenience caused.

Wait… @NETAPORTER I know y’all didn’t get rid of student discounts… did y’all???

@roisinabdh Hi Roisin, we're sorry to learn this. Feel free to reach out to our customer service team on the available social channels.

@NETAPORTER worst customer service from a supposed luxury retailer. Loyal customer for years and getting treated like sh*t by your reps

@TrishaRoarty Hi @TrishaRoarty, thanks for reaching out. We recommend adding the STONE AND STRAND earring to your wishlist. If the item comes back into stock, you will be notified by email, and you will also see a Wishlist alert in your account, allowing you the chance to purchase it.

@NETAPORTER help! I bought these earrings years ago, 2022 I think. Loved them. Lost one 😭 Any chance a ‘c’ will come back into stock or are they discontinued but still on sale? @StoneandStrand Help me please! 😭 Thank you xx