OfficialPLT_CS

This account is no longer monitored. We are unable to resolve customer queries on this account. Please refer to plt.shop/ContactUs to review all the options to contact our support team✨

@pookiepunisher Hey, so sorry to hear about this. Please drop us a DM with your order number, full name and email address linked to PLT along with your query and I will definitely check this out for you as soon as possible. -Jessabelle U

@caitlinmorgs Hi there, I am sorry to hear that you are having trouble making your return. Please can you DM us your order number and email address? - Naqash

@OfficialPLT_CS I am trying to return some items but it is saying they are unavailable for return, I only got them delivered on Monday can someone help please?

@_WickedHeart Hi I'm sorry to hear that your order is not yet delivered to you. Please DM us your order number, email address so I could look into this for you. - NheilPatrick

@OfficialPLT_CS i’ve yet to receive updates on my shipping. order was supposed to have been delivered today and it hasn’t updated since the 23rd

@Jamie___Leigh90 Hey, so sorry to hear about this. Please drop us a DM with your order number, full name and email address linked to PLT along with your query and I will definitely check this out for you ASAP - Jhon

@OfficialPLT_CS sent a parcel back well over a week ago? Still no email to say you've received it? But according to my tracking you've had it for days? Thanks

@moncaton please can you drop us a DM with your order number and email address, we will take a look for you as we do still use inpost as a courier - Suhail

@elinorrlewiss sorry to hear this! Please send us private DM with your order number and name of missing item so we can look into this for you - Saba

@Nellrneste1 Hey, I'm sorry to hear you're having trouble with your order, please can you DM us with your order number and email address so we can look into this for you, thanks - Sophie

@OfficialPLT_CS please I’ll like an update on my order. I can’t seem to find where it’s at

@KayahHazell Hello Kayah, I am really sorry to hear you haven't received your parcel especially as you have royalty delivery. Can you please send me a DM with your order number so I can look into this for you. - Heather

@annalisegandy Please do allow the 15 days return timeframe from the date you returned the item back to us for your parcel to reach our warehouse and for the refund to be process . - Jayson

@OfficialPLT_CS Order No: 123-1030992-1765245 and Order No: 123-1085209-7407594 - annalise.larasati@hotmail.com

@OfficialPLT_CS how long do refunds take? And can you check that both items have been refunded?

@annalisegandy Hi Annalise! Thank you for reaching out on us! Let me help you to answer your query regarding with our refund. Refunds can only take 48 hours to reflect in your account if you've used Klarna, Clearpay and Paypal. While for debit card/credit card it will take no -

@H60444010H Thank you for reaching out. I apologize for what happened to you. I can help you with this. Kindly direct message us so I can sort this out for you. - Joven

@OfficialPLT_CS hi I got sent a 30% off code and when I try use it it says I already have (I haven’t) please can you help

@Sarahcorson4 Hey there Sarah, sorry to hear your refund is incorrect, please dm us with your order number and email address and we'll be able to look into this for you ASAP. - Bea

@OfficialPLT_CS my refund is incorrect for one of my orders? I sent back all my items but one item is missing from the refund

@Lauren_kelsall Hi Lauren, I'm so sorry to hear this! Please could you dm us and we will advise further on this. - Shaunna

@OfficialPLT_CS I have been charged twice, two different amounts to two different cards for the same item. Please can you issue a refund asap.

@TamsynLouiseAsh Hey, so sorry to hear about this. Please drop us a DM with your order number, full name and email address linked to PLT along with your concern with us. - Kyla

never buying @OfficialPLT @OfficialPLT_CS cargos again brought 4 pairs washed & dried how they said and have all come out 3 inches shorter at £30 a pair save your money wore them all once

@LauuJones Hi @LauuJones thank you for letting me know about this. For me to help you further with this, could you please send me a direct message. - Jaychelle

Hi @OfficialPLT @OfficialPLT_CS are you able to explain why I ordered the same pair of trousers in two colours are they are completely different sizes, one too big and one too small, and why my new top is covered in make up 😊

@bizza_x Hey, please drop us a DM with your order number, full name and email address linked to PLT along with your query and I will definitely check this out for you ASAP - GeorgeBrian

@OfficialPLT @OfficialPLT_CS how’ve you had 2 of my returns delivered back to you on 16th April and I’ve had no email confirmation yet saying they’re getting processed

@KerryChapmak Thank you for reaching out. I apologize for what happened to you. I can help you with this. Kindly direct message us so I can sort this out for you. - Joven

@OfficialPLT_CS I have don you why is no one replying privately?????

@youandneo Please check your DM'S and we will help you. - Zoe

@OfficialPLT @OfficialPLT_CS still awaiting a refund for a return that was made and delivered last week. I've viewed tracking and it's shown as having reached you back - can someone assist?