Post Office

@Anbu_Batumalai Hi Anbu, sorry to hear you weren't happy with the process. Unfortunately we don't have access to insurance products here and they all have dedicated teams. I can only advise you to call the team back if you're unhappy with your experience.

@PostOffice spoke to the CS agent, cancelled the insurance as i am selling my car. was informed it cost £36 to cancel. I should hv left the insurance live untill end of term which 9th May. I spent my time to call and incur £36 and your cover is only for 350 days instead of 365 days.

@PostOffice I have car insurance with you. When I took the insurance, we need to do online but when we sell the car, I am asked contact ur customer service. I dont uave time to wait in queue. dont u have email to contact?

@aliciagracecb document printer may offer this service at their own discretion. 2/2

@aliciagracecb Hi Alicia, Post Office Ltd do not provide a label printing service, our branches can print returns labels if you have a QR code, but if your label has already been generated the majority of our branches do not have the facilities to print this. Select branches that have a 1/2

@PostOffice hello, can your whitelands way branch in bicester print prepaid labels?

@Cat_onabike Hi, I'm sorry to see this. Can you please send us a DM with more information?

@JamesAsser @PostOffice New Post Office policy: no self-service, more queuing. The self-service area in Brixton PO is permanently blocked off. It's a major branch with every PO service. But you can't even drop off a parcel without queueing for counter service. The queue often goes out into the street./1

I recently visited the @PostOffice Cash Hub that serves East London. We spoke about access to cash, the impact of street bank closures and cash infrastructure and movement. I also had a briefing on how to recognise counterfeit notes using features like holograms.

@sammcinnerny Hi, I'm sorry to hear this. Can you please send us a DM with more information?

Just watched a woman leave @PostOffice branch close to tears after being shouted at over a simple question about tracked postage. Confusion over services is normal. Humiliating customers is not. People deserve patience, clarity and basic respect at the counter. Do better.

@NatashaHings Can you tell me a bit more about what happened? The time, the branch information and the name of any team members you were served by?

Imagine walking to a @PostOffice and wanting to buy an envelope because you don’t have any at home, and there are no shops nearby; to be told they don’t have any. Not only this, but to be repeatedly met with resistant, rude and unhelpful ‘customer service’.

@NatashaHings Hi Natasha, sorry to hear this. Could you send us a DM with more details? x.com/messages/compo…

@CGarboid Thanks for confirming. Could you DM with a photo of your receipt Paul? x.com/messages/compo…

@PostOffice WH Smith’s Ventura retail park Tamworth.

@PostOffice so WH Smith p/o have just over charged me. Not happy. Postage already paid for and wanted to upgrade for recorded signed for. She said I have to pay for postage again as you can’t buy separate. Which is wrong.

@CGarboid Hi Paul, what service had you pre-purchased please?

@MooncalfPaul Hi Paul, the rates on the board may be limited to higher value transactions. The branch should go through the available rate and the amount of exchange before you proceed with the transaction. Was this not the case?

@PostOffice buying euros London rd. Southampton. Advertised 1.1 exchanged by trying to charge £97.00 when it should cost£90.00 . Fraud, misleading, trades description act violation

@scattyapril Hi, I'm sorry to hear this. Could you DM with more info? x.com/messages/compo…

@PostOffice very shocked with your member of staff yesterday. Suffer from very bad anxiety and your member of staff was rude and I was trying to close my Id so others couldn’t see she was more concerned with having to open the id up again

@d_riley93 Could you please send us over a DM with a photo of the back of the envelope? x.com/messages/compo…

@PostOffice just tried sending this package 24hr tracked with a signature. Staff in the post office said because it’s in a special delivery envelope it’s has to be send via special delivery. I’ve never had this problem before. This is the first time.

@d_riley93 Hi Daniel, if you're using a Special Delivery envelope this should be processed as Special Delivery as you've already paid for this service.

@Happyengland79 Hi, if this is regarding a @RoyalMail delivery driver, you'd need to reach out to them directly as they're a separate company to ourselves.

@PostOffice one of your drivers tried to drive onto a building site and when told he couldn't be on site he started being obtuse! If they are not smart enough to know you shouldn't just drive onto a building site then they probably have a lot more issues too.

@halfstarved0808 with this. Thanks - Joanne 2/2

@halfstarved0808 Hi sorry to hear this. We can look into this for you, can I please invite you to a private message with the following info; Full Name, Post Code, Date of Birth, Last 4 digits. Our customer services are also open to call on +442079370280 and a member from our team can help you 1/2

@PostOffice Due to fly out tomorrow and the Travel Card Money system is down - seems to happen regularly according to the threads. When are system going to be back up and reliable?

@Sam_TH with this. Thanks - Joanne 2/2

@Sam_TH Hi sorry to hear this. We can look into this for you, can I please invite you to a private message with the following info; Full Name, Post Code, Date of Birth, Last 4 digits. Our customer services are also open to call on +442079370280 and a member from our team can help you 1/2

@PostOffice can’t top up my travel card. Updated app but just keep getting this. Is this being fixed?