PrepayPower

@Ph1l1p4 Hi @Ph1l1p4, please DM us with your account information to discuss this further.

@PrePay_tweets Power gone in clifden?

@o_troy48633 Hi @o_troy48633, please DM us with your account information to investigate this further for you.

@PrePay_tweets app not reading correctly this morning, topped up but not showing

@SarahConnorIE Hi aoifeh1916, please DM us with your account information and we can go through a full usage check with you to possibly help you reduce your costs where possible.

@aoifeh1916 I’m with @PrePay_tweets and had one of their reps at the door the other day. On hearing how much I’m paying (€180 pm) to heat 1 room and bath/shower once weekly he recommended I change providers! Landlord won’t permit it so I’m stuck 🤷‍♀️

Just a heads up for anyone who isn't aware, the cost of living crisis is insane and they're so many people struggling to keep afloat. I'm talking about electricity prices. If you are out of contract with your provider, you are put on a higher rate. I'm not someone who keeps on top of these things. If your contract is up, call your provider and ask for your rate to be lowered. I will warn your though, if you've got a outstanding balance, you will have to clear that before they will reduce your tariff. It's scandalous. People are constantly trying to play catch up due to the higher rate.

@alexvmurphyy Hi @alexvmurphyy, please DM us with your account information for further investigation.

@PrePay_tweets hi is your app down? I need to top up but it won’t let me.

@techbuzzinfo Hi @techbuzzinfo, PrePayPower and YUNO Energy are separate companies. If you have any queries regarding YUNO Energy, I would recommend contacting them directly.

@PrePay_tweets Come again

Local @CentraIRL have said its @PrePay_tweets are only accepting cash payments only and have been hit with a scam with signs on tills would they be able to comment on this I wonder

@techbuzzinfo Hi @techbuzzinfo, PrePayPower and YUNO Energy are separate companies. If you have any queries regarding YUNO Energy, I would recommend contacting them directly.

@PrePay_tweets Yuno is part of you what about the alleged scam

@techbuzzinfo team members would be more than happy to help you register. 5/5

@techbuzzinfo here, prepaypower.ie/topping/top-now. You can download the app in your phone using the app store for iPhone and the Google play store for Android. You can also find the link here: prepaypower.ie/support/mobile… If you have an issue registering the app after downloading one of our support 4/5

@mullane_shelly Hi @mullane_shelly, I am sorry to hear about your experience. Please DM us with your account information so that we can investigate this further for you.

@PrePay_tweets so... I am left without heating oil on the coldest days of the year, when your selling point is " you never run out of oil " 2 days minimum request to speak to a manager. #worstcustomerservice #zerohelp

@dairymuffin Hi @dairymuffin, please DM us with your account information to discuss this further.

@PrePay_tweets I cant topup on your website as its keeps erroring!!! I need it before 2pm!!!

@DerekTurner84 Hi @DerekTurner84, please DM us with your account information to discuss this further.

@Independent_ie Our gas is with @PrePay_tweets and want to move, but have to pay for the removal of the equipment. So we're stuck with them in a way

‘Switching gas provider has saved us over €100 a month. All it involved was someone coming to the house to update the meter’ buff.ly/TMl5xwM

@lisadoyle88 Hi @lisadoyle88, please DM us with your account information to discuss this further.

@PrePay_tweets would like to cancel please. Have tried ringing. You have quiet incompetent staff. So trying to contact you here.

@abbbie Hi @abbbie, Kindly DM us with your account details to look into this for you.

@peej018 Hi Patrick. Please DM us your account information, and we can look into this for you.

@PrePay_tweets topped up my meter but no top up code given and not showing online. Any help?

@jeffrudd31 Hi Jeff, really sorry to hear about the experience you had when trying to contact us. That’s not the standard we aim for. If you could send us a DM with your account details, we’ll look into this for you straight away.

@PrePay_tweets Tried speaking to a live representative TWICE by phone. The noise in the background was absolutely crazy. I could NOT HEAR A WORD of either people. What sort of farcical setup is the PrePay company running? My god, its terrible.

@LisaDem61688293 Hi @LisaDem61688293, please DM us with your account information so that we can investigate this further.

@PrePay_tweets Can’t top In shop, online or through app PLEASE help I’ve no electricity

@solenya44 Hi @solenya44, please DM us with your account information to discuss this further.

What's going on with @PrePay_tweets today app has been down for 3 hours and can't top up in shop surly a tweet to let people know what's the problem