Jay Rodhouse
225 posts


David Lloyd Long Ashton customer service is unacceptable. They ignore you again and again and it feels as though they want you to give up. Even when trying to cancel my membership as I felt for the price I was paying I wasn’t getting any security and not to mention the constant issues the gym had with air con units dripping everywhere, even on you as you train and wet floor signs with buckets being put out continuously. When I tried to cancel and explained I also couldn’t afford the monthly cost as I would have to re purchase all the equipment stolen they said, “ we are sorry to here this but you will still have to pay the full amount until the contract ends”.
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This isn’t usually what I’m about but since it has gone quiet with @DavidLloydUK and have give them multiple opportunities to reply I feel I have no choice.
On the 19/11/2024 my van was broken into in the what I thought was secure car park at David Lloyd Bristol Long Ashton.
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In the terms and conditions of the membership on there site which I will show below; this is what I beleive to be negligence on there behalf as the gates were not fixed or just left open and failure to provide proper CCTV to the car park which I believe to be failure to take reasonable care.

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A David Lloyd membership to use there facilities are priced up to £240pm depending on what package and grade of facility. I payed about £140pm which is still a lot for a gym facility but the whole reason I paid that premium so I could park my vehicle securely as everyone knows van theft is everywhere in the UK atm. The police won’t go anywhere near the situation.
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And are “only there as a deterrent”. This is what I was told by the area manager on the matter when I told him I will be perusing action. Also that the barriers “aren’t used to keep people out” “ anyone could still get in or around them”. My argument is that if the gates were working properly the vehicle wouldn’t have been able to gain access. Even if they just walked around them they physically would not of been able to carry the kit to their vehicle outside of the property without being caught or arousing a lot of suspicion. Therefore may have been able to avoid this situation all together.




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If you have ever been to a @DavidLloydUK facility you would know that when you sign up to be a member you are issued with a card that allows you to gain access to the site at the gates of the car park and then again to access the gym. On this day and days prior these barriers for the car park were said to be not working and had failed to be fixed.

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Subsequently resulting in my tools being stolen and leaving me with pretty much nothing to carry out my work within my business. I am a self-employed tradesman who relies on this equipment to earn money. I believe @DavidLloydUK was at fault and have evidence to suggest so.



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Jay Rodhouse retweetet

My bike is YZ250F, has blue trick parts, a little dent in the exhaust, has a damaged clutch lever, please share all I want is my bike back!!!!
Sophia-rose Sheriton@SSheriton
PLS SHARE !! this bike was stolen out of our garage at 3am last night in Ashton vale Bristol. They stole three bike but we’ve managed to get two back. Keep sharing our only hope is to get it around as much as we can. The picture on the right is without graphics. Please share!!
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@Wilshirerob @kerri18young My aswell drink water if your drinking red top 😂
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