Servify

@ravi_patel2918 and do our best to assist you. Thank you for your patience and understanding. We’re here to help. (3/3)

@ravi_patel2918 IMEI. However, we absolutely want to support you further in resolving this. We request you to kindly share either: • Extended Warranty plan confirmation email, or • Plan invoice with validity details Once we receive this, we will re-check everything on priority (2/3)

This is completely unacceptable and highly unprofessional. First, you clearly confirmed that my device was replaced under the plan, and now you’re suddenly claiming there is no active coverage for the same IMEI? This is a direct contradiction and shows serious mismanagement on your end. Stop implying that I’m providing incorrect information. The issue is clearly from your system or your coordination with the brand. If this is not resolved immediately, I will be forced to escalate this matter legally and file a formal complaint for misleading service and harassment. Resolve this properly instead of giving conflicting statements. @ServifyHQ @sreevathsap

@ravi_patel2918 our best to assist you. Thank you for your patience and understanding. We’re here to help. (3/3)

@ravi_patel2918 IMEI. However, we absolutely want to support you further in resolving this. We request you to kindly share either: • Extended Warranty plan confirmation email, or • Plan invoice with validity details Once we receive this, we will re-check everything on priority and do (2/3)

@ravi_patel2918 We truly understand your concern and sincerely apologize for the confusion caused here. Based on our verification, the ADLD plan that was purchased earlier, and the same has expired in 2025. This is the reason why no active coverage is currently reflecting against the (1/3)

@ravi_patel2918 this, we will re-check everything on priority and do our best to assist you. Thank you for your patience and understanding. We’re here to help. (3/3)

@ravi_patel2918 active coverage is currently reflecting against the IMEI. However, we absolutely want to support you further in resolving this. We request you to kindly share either: • Extended Warranty plan confirmation email, or • Plan invoice with validity details Once we receive (2/3)

Samsung has clearly confirmed that I have purchased a care pack from Servify and that the resolution is to be provided by your team. Despite this, you are continuously denying the existence of any active plan for the same IMEI. This contradiction is completely unacceptable. Please re-verify your records immediately and proceed with the resolution without further delay. I expect a clear and final response, not repeated copy-paste replies. If this is not resolved, I will escalate this matter further. @ServifyHQ

@ravi_patel2918 happy to review. We appreciate your understanding. (3/3)

@ravi_patel2918 device as per the brand’s records, we regret to inform you that we will not be able to proceed further with this request. If you have any additional documents or proof of plan coverage that can help us reassess this case, you may share the same with us, and we will be (2/3)

First Servify said my device was already replaced (which is FALSE). Now they’re saying I don’t have an active plan. So which one is true? I’m still using my original Samsung Galaxy Z Fold 6 with box & IMEI proof. No bill after 2+ years, but that doesn’t erase my insurance. This is harassment & misrepresentation. #Servify #InsuranceScam #FraudAlert #ConsumerRights @ServifyHQ @sreevathsap @consaff

@ravi_patel2918 this further. We will keep you informed with the correct update at the earliest. Thank you for your patience and cooperation. (2/2)

@ravi_patel2918 We sincerely regret any confusion caused. Please be assured that we are currently rechecking the details with the Samsung team to verify if there is any active plan associated with the IMEI shared by you. We request you to kindly allow us some time while we investigate (1/2)

Hello, This claim is completely false and unacceptable. I am still using my original Samsung Galaxy Z Fold 6 from the day of purchase. I have the original box with matching IMEI, and I have never received any replacement device, especially not a Galaxy Z Fold 7. If your records show otherwise, then there is a serious error or misrepresentation from your end. I am ready to share full proof (device + IMEI + box) immediately. Please correct this misinformation and resolve my issue, or I will escalate this matter to consumer authorities for false claims and denial of service. @ServifyHQ @SamsungIndia @sreevathsap

@vivekkmr587 @SamsungIndia We are looking into the concern. We have escalated this matter to the relevant team and will update you shortly. Appreciate your patience in this regard.

@ServifyHQ @SamsungIndia @SamsungIndia @ServifyHQ Screen was having one minor scratch and back cover was little broken and as ADLD was there ,had thought to change so. But never imagined it will cause totally Change of screen appearanace and comfortability while handling phone. Have been cheated.

@SamsungIndia never buy samsung s25 ultra as this is totally scam. Had been provided servify ADLD and given mobile to get repiared for screen change and back side change. SCREEN seems totally duplicate and back sode also looks very change than previous one. Pls suggest

@iamshashankn @J_B_park @sreevathsap @jacker_j As discussed over the call, We are looking into the concern. We have escalated this matter to the relevant team and will update you shortly. Appreciate your patience in this regard.

This is a clear "Deficiency in Service." @j_b_park @SreevathsaP @jacker_j — My business is suffering due to internal sync errors between your companies. Is this the "Business Continuity" promised for Enterprise Edition?

@SamsungIndia & @Servify are playing ping-pong with my approved claim [OEGVDKTO14XL] Servify says 'Approved', Samsung says 'GSPIN Expired'. It's an Enterprise Edition device with 3yr warranty! Stuck in service at Hubli. Who is responsible? #SamsungCare #ConsumerRights #Servify

@ravi_patel2918 with the brand to ensure there’s no active coverage linked to your device. We’ve also reached out to you via DM to assist you in detail. We request you to please check your messages and share any supporting details so we can help you further. (2/2)

@ravi_patel2918 We’re sorry to hear about your experience and understand your concern. We’ve reviewed your case and would like to clarify that we’re currently unable to validate an active protection plan against the device details shared. That said, we’re actively checking this further (1/2)

Shameful experience with Servify. My Samsung Galaxy Z Fold 6 has a clear manufacturing defect, but they are refusing to replace it even after I paid for insurance. It’s been 2+ years since purchase. I don’t have the bill/email, but that doesn’t justify rejecting a genuine claim. Taking money for insurance and then denying support is nothing but cheating customers. Avoid Servify. Worst service in the industry. #Servify #InsuranceScam #ConsumerRights #WorstService @ServifyHQ @SamsungIndia @jagograhakjago @consaff @sreevathsap

@iamshashankn @SamsungIndia @Servify @SamsungSupport We are looking into the concern. We have escalated this matter to the relevant team and will update you shortly. Appreciate your patience in this regard.

@SamsungIndia @Servify @SamsungSupport Enterprise Edition device stuck! Claim [ID] shows APPROVED in Servify app, but Samsung refuses GSPIN citing "Expiry." 1. Breach of 3yr Warranty. 2. Approved = legally binding. 3. Business user suffering. Fix this! #SamsungCare #Servify