srinivas

@ICICILombard Still waiting on your “we will get back to you at the earliest.” least you could do is acknowledge the grievance email I sent days ago. No reply, no call not even a confirmation that it's received. Basic courtesy, basic process. Please ask someone to call me #CustomerService101

@Srnvs91 Hi Srinivas, we have made a note of your concern and informed our team. We will get back to you at the earliest. Thank you for your patience.

Paid ₹10K extra for @ICICILombard over showroom insurance, trusting their service via BMW/Triumph rider groups. Now, while grieving my mother's death, they rejected my genuine claim citing reg delayeven though it was in RTO bidding process. Extremely disheartening #ICICILombard

@srinivas_deepu @ICICILombard Would you believe it’s been 4 days since I wrote to their grievance cell — not even an acknowledgement, let alone a response. I’ve tried calling the insurance agent, the claims manager... no luck. Completely helpless. So much for premium service and “fair process”. #ICICILombard

Well-played @ICICILombard, you talk about human bonding and relationships and whatnot while throwing away the new policies and yet reject it as "negligence" during someones death?

@srinivas_deepu @ICICILombard Truly appreciate your voice on this. People really need to see through the glossy brochures and “premium” promises. This post isn’t about one claim--it’s awareness for others about how @ICICILombard treated a paying customer during a time of personal loss. #consumerRights

@ICICILombard Also worth noting: I’ve called @ICICILombard's customer care over 10 times in 2 days. Always “busy.” They say they’ll call back - never do. So not only do they deny genuine claims, they also make sure you can’t reach them. Premium silence, I guess. #InsuranceFail #ICICILombard

Dear Srinivas, Thank you for reaching out to ICICI Lombard. We’re writing in response to your case addressed through Twitter with regard to status of claim number MOT1XXXXXX4. Kindly check your DM for more details. We understand the wait may have been inconvenient, and sincerely appreciate your patience and understanding throughout this process. The resolution we’ve provided has been addressed in accordance with our commitment to fair service. If there are any further clarifications you need or additional assistance required, please do not hesitate to reach out. Once again, thank you for your trust in us, we look forward to continuing to serve you.

@ICICILombard 3/3 So yes, thanks again. I paid ₹10K more for your so-called “premium support”. I’ll now share this experience across rider groups and escalate to @IRDAI, the Ombudsman, and Consumer Court. Let’s see what real accountability looks like. #UnfairRejection #RidersCommunity

@ICICILombard 2/3 Reminder: I had a valid policy. Initiated RTO special number bid on 24 Apr. Lost that bid. Got next number and completed reg on 23 May. Accident happened while I was at my mother’s death rituals. You called this “gross negligence”. #ConsumerRightsIndia #BMWMotorradIndia

@ICICILombard 1/3 Thank you @ICICILombard for taking 4 working days to come back with the same generic rejection you gave earlier. You claim it’s “resolved” while ignoring every point I shared — including the loss of my mother #ClaimDenied #InsuranceFail #ICICILombard #JusticeForPolicyholders

@ICICILombard Sure. Thank you

@Srnvs91 Hi Srinivas, we have made a note of your post. We assure you that our officials will connect and assist you. Thank you.

ICICI Lombard employees came together to celebrate the remarkable ICICI Lombard Siddhivinayak Metro Station. We also invited few of our esteemed partners and customers at our Prabhadevi Service Centre. It was a heartfelt tribute to everyone who played a part in bringing this vision to life. It was also a moment for our team to engage with the immersive brand experience and look ahead to the exciting journey that lies ahead. As part of this special occasion, together with our partners and customers, we sought blessings at the Siddhivinayak Temple. This was followed by a walkthrough of our innovative brand experience on display at the station. We extend our gratitude to all who joined us for this celebration. Your presence truly made this event memorable. #MumbaiMetro #ICICILombardSiddhivinayakMetroStation #Metro3 #MumbaiMetro3

3/3 Calling this a "breach" or "gross negligence" disregards human realities. I had an active insurance policy. I followed every step per RTO norms. I'm shocked at the lack of empathy & legal flexibility. #humanrights

2/3 Unfortunately, my mother passed away on 28 Apr 2025. I had to stay at my grandfather’s home for post-death rituals for 11 days. My focus was family, not documents. Yet, I resumed the process and completed permanent registration on 23 May 2025, the day the new number opened.

1/3 ICICI Lombard claims “gross negligence” on my part as my bike wasn't registered when the accident occurred. In reality, I initiated RTO special number bidding on 24 Apr 2025 but lost the bid. I was awaiting the next number’s availability.

@ICICILombard This is the condition that I am in currently since 2 weeks and I have shared this with concerned insurance person as well. I am don't know how much more do you guys want me to endure but I have no option but to keep messaging and following up

@ICICILombard Your team has decided that the time frame where I mourned my mom's death was gross negligence and I believe my insurance was covered with vin and chasis number and expired registration is a traffic violation. Shame on you for making me do this during this time

@ICICILombard I have done with reference I'd, pics of my mother's death certificate and new registration done. I am hoping I can share a reply again as happy customer

@Srnvs91 Hi Srinivas, we apologize for the inconvenience caused. Kindly DM your policy and contact details for us to get in touch with you. twitter.com/messages/compo…

@ICICILombard Paid ₹10K extra for @ICICILombard over showroom insurance, trusting their service via BMW/Triumph rider groups. Now, while grieving my mother's death, they rejected my genuine claim citing reg delay-even though it was in RTO bidding process.Extremely disheartening #ICICILombard

Thokar lagi, par pocket safe rahi! Ghosh Babu made one smart move: “Achha kiya insurance liya!” Join ICICI Lombard in supporting the #AchhaKiyaInsuranceLiya campaign by GIC — because motor insurance is your first line of defence against unexpected expenses. Be road-ready. Stay protected. #ICICILombard #MotorInsurance #AchhaKiyaInsuranceLiya #GeneralInsuranceCouncil #GICIndia #MotorInsuranceAwareness

@SamsungIndia I have already given the detailed issue via messages with screenshots, photos and screen recording. Don't just give a template answer and expect people to think you actually care. Regarding personal details, you can Dm me and I will help you out. I will keep posting updates here

@Srnvs91 We request you to share with us your detailed concern and contact details via direct message (DM) so that we can assist you further. Thanks! twitter.com/messages/compo…

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@SamsungIndia @SamsungMobile Got a reference number via message to iniate chat and after numerous messages, I got connected with a human and they couldn't wait 10min and they want me to do all this for days and days

@SamsungIndia If only you guys worked as much on after market service rather than just marketing. Big samsung fan here but your service sucks big time. Simple storage cache issue and customer care suggest I go to service center so I went. Zero help and rude. I have a samsung s23 ultra 1tb