Tech-Wales Ltd

You want to give your clients and their VIPets the very best care & making sure they can contact you in a convenient way for them is giving the best customer experience. Horizon Contact is the perfect solution with great features inc auto call back & SMS  oal.lu/ezRXh

Our Mobile network is built exclusively for the UK business market. With over 20 yrs’ experience in B2B communications, we understand what you need, both with your mobile product and with the service and support that underpins it. oal.lu/VW7do

The UK is going through an interesting comms period with regards to the PSTN switch-off but Germany have already gone through this journey.  We thought we'd find out what went well and what lessons were learnt in the process. Watch here oal.lu/CkEmw

We’re about to enter the era of All-IP infrastructure. By 2025 the old copper telephone network will be switched off and in its place, the cloud. You can find lots of guidance for a smooth transition on our partner Gamma's series of podcasts. Listen here oal.lu/BE7I7

Looking for an easy to set up cloud-based phone service that provides online access to a full range of call routing, monitoring & management tools? Inbound Instant call management is accessed through a secure web portal enabling your team to work flexibly  oal.lu/Ii7MP

In 2025, the Public Switched Telephone Network (PSTN) is being switched off which means everyone, including businesses, currently using the network will need to move to another service. Don't worry it's simple to swap to VOIP call us now to find out more.  oal.lu/fxoST

Whether you're a tech enthusiast, a business leader or simply curious about the future of connectivity, you'll find many great insights in this blog from our tech partner Gamma: The Sunsetting of 3G & Advanced Connectivity. Read it here: oal.lu/9JDoU

Do you know how many Business calls you are getting, how they are being handled or by who? Horizon reporting offers key measurements. There is a growing need for in-depth call management reporting & wallboard integration to gain a real-time understanding  oal.lu/IOXX7

Client experience is the sum of all interactions a client has with your law firm, from hearing about your firm to closing their case. CX is the new frontier on which law firms are competing. Clients expect to communicate via webchat or email not call.  oal.lu/wKpe1

We know the importance of making sure your SLA's are always maintained. With our MS Teams Phone solution we developed SIP Trunk Call Manager so your business can provide uninterrupted CX if unexpected events like severe weather or network outages occur.   oal.lu/lSg2D

How can you make your patients experience better when they want to contact you? They get frustrated being stuck in a call queue, they want to know their position in the queue. How about an automated call back service, so they don’t have to queue at all?  oal.lu/WE5xv

Is it time to give Microsoft Teams a calling capability? Direct Routing is a highly customisable approach that allows your business to maintain existing service provider agreements and use on premises/hybrid hardware. Call us to find out how  oal.lu/Z4Mgm

The sunset of 3G marks a significant milestone in our journey to faster, more efficient connectivity. Make sure your business is prepared to reap the rewards presented by the 5th gen of mobile. 5G networks prominence in the future cannot be understated  oal.lu/sFD8K

Have you switched onto Full Fibre yet? Ultrafast FTTP broadband services deliver reliable higher speeds, seriously increasing your capabilities, productivity and output, and removing any reliance on copper-based PSTN which will be switched off in 2025.  oal.lu/McR6a

As a small biz owner your number is essential to your business & you've invested a lot into it over time. PhoneLine+ has been designed to replace your landline service using VoIP tech to deliver voice calls over broadband all at a highly competitive price  oal.lu/eHsnN

Why your business will benefit from Horizon Part 2 Improving customer quality by ensuring a consistent customer experience, regardless of your teams' location. Improves business outcome by aiding staff efficiency and productivity, therefore saving time.  oal.lu/Sh1L6

There are many benefits of Operator Connect for Microsoft Teams. A seamless comms experience for your Tech support & 99.99% uptime SLAs enhance the support service, while direct peering creates a one-to-one network connection for enhanced reliability.  oal.lu/e3hRo

With business travel back on, our business Mobile package can help you control your expenditure when travelling overseas. We have a range of Business Traveller bolt-ons to suit your schedule, reducing the risk of bill shock and unexpected data charges   oal.lu/8wgBr

Mobile Static IP is suited for businesses across all industries. Static IP enables you to exercise surveillance utilising security such as CCTV cameras, as well as network security and control over connections. Find out more  oal.lu/RayV8

How your business will benefit from Horizon .Optimise business investment - Proactively plan business resources based on tangible data. Retain top talent - Create a positive work enviroment: flexible working plan enhancing employee experience & well-being  oal.lu/C5gCt