Twitch Support@TwitchSupport
A note on our work to combat viewbotting, from CEO Dan Clancy:
There’s been a lot of discussion recently about viewbotting on Twitch, and I wanted to share an update on our enforcement efforts.
Viewbotting is bad for our business. We don't benefit from it, and we believe it harms the creator ecosystem overall. However, effectively combatting viewbotting is challenging. As we deploy updates to our real-time detection algorithms, viewbotting companies quickly respond with updates to avoid detection. Also, our detection systems must be precise to ensure that legitimate viewers are appropriately counted.
Today, we’re introducing a new enforcement type that we plan to roll out over the next few weeks. For channels identified as persistently viewbotting, we will apply a cap to the streamer’s CCV for a fixed period of time, on all of the Twitch surfaces. The cap will be based upon historical data regarding that creator’s non-viewbotted traffic. Repeated violations will result in longer penalties. Streamers will be notified when an enforcement is applied, along with the duration of the penalty, and can appeal through the appeals portal.
While streamers will be notified, we will not make a follow-on announcement when we begin issuing these enforcements, and will not publicly share details about when and where these enforcements are applied. Unfortunately, providing details simply makes it easier for companies to work around our interventions.
We believe this approach will help us make meaningful progress against viewbotting. We will continue refining our systems and expand when we apply these enforcements over time.
- Dan Clancy
