Xbox Support

For all of your official Xbox support-related needs, be sure to follow our primary handle, @XboxSupport, right away!

@OrieShaw Oh no! Does anything on this guide here: xbx.lv/1ecHAIe help with what you're seeing? ^AK

@Jimer223 Oh right on! Happy to hear it :) ^NX

@Whiturr Oh shoot. Sorry to hear about the frustration. If there's ever any technical support needed, let us know :) ^NX

@Whiturr Shoot, to make sure, are you talking about the phone or chat team? What's the next step? ^NX

@Jimer223 Hi! If you sign into xbx.lv/1vXfBfP & click the far left tile, do you see an active suspension? ^AK

@Vontae1Clark_ We don't have an ETA for resolution, but you can check for updates here: xbox.com/status ^JZ

@edgardonchelo It might be related to the status alert we have up at: Xbox.com/status but our teams are on the case! ^JZ

@RobertP40987212 Thanks for the info. That actually shows the time the issue started in GMT. ^SB

@LOSTLOVEN Hey there! Our teams are checking in that currently. More info at: xbx.lv/XBLstus ^MD

@Jimer223 looks like this should now be resolved. A power cycle may help as well: xbx.lv/19Pxh2o ^FC

@SkyGolem1 Request for that controller. Steps to do that can be found here: xbx.lv/1mOzVjT 2/2 ^RZ

@SkyGolem1 Sorry to hear that happened! I'm afraid if the store won't exchange your bundle, you'll need to set up a Service 1/2 ^RZ

@cdg_l Was the code redeemed successfully? Were you on a PC/Mac, a tablet/phone, or on the console? ^NX

@Jay_wax77 You bet! Can you try the steps here: xbx.lv/1bIZjO9 for that and let us know if that helps? ^QZ

@ChrisGr43549786 Can you please follow @XboxSupport? We'd like to send you some questions :) ^NX

@LATOLATINO Ah! Lets try the steps in our slow performance guide xbx.lv/1c44kmb to see if that helps matters. ^CH

@jamieeeee_g Are you referring to the new Xbox One update? Please let us know. ^FC

@Jokerrsabeastt Hey there, this page will show you exactly when to expect it: xbx.lv/1Y4Y32v Anything else we can help with? ^BD

@SwiftxTrickshot What is the exact message you're getting? Can you send us a pic of the whole error? ^SB