get a response from their legal team.
I’m a malware victim being treated as a perpetrator. I’ve offered to verify my identity, reset credentials, and cooperate fully. Proton won’t engage. I’ve filed formal complaints with both the UK ICO and the Swiss FDPIC.
@ProtonMail@andyyen I’ve been a paying Proton customer for years. In October 2025, my account was suspended after my device was compromised by malware (confirmed by Apple). Instead of helping me recover my account, Proton locked me out of everything — personal emails…