Cleartrip

#CTAlert Due to ongoing airspace restrictions in the Middle East, flights to the region as well as connecting journeys might be affected. Customers are advised to verify the latest flight status with their airline before heading to the airport. If your flight has been cancelled, you can easily request a refund through the "My Trips" tab on the Cleartrip app: 1. Select your booking 2. Tap "Cancel Flight" 3. Choose "Flight Cancelled/Rescheduled by Airline" to opt for a refund Please note it usually takes 5-7 working days for the refund amount to be validated from the airline before we can initiate the refund from our end. We request your patience in this regard. We will notify you once the refund is processed from our end.

@SYodha0909 We kindly request you to feel free to reach out if you need any further assistance. You can contact us via: Call: UAE Helpline at +971 4875 4545 WhatsApp: +971 50 267 2234 Email: contacts@cleartrip.ae Thank you for your understanding. ~Karan

@Cleartrip @CleartripAE I had not received the refund for my flight cancelled by airline on 28th Feb. your phones number , Whatspp number and email are not responsive. It looks like a fraudulent behavior. My trip Id is 260227247988. Your portal showing refunded but money is not received

#CTServiceUpdate Hi everyone, due to ongoing strikes in parts of Delhi NCR, our operations are currently impacted, leading to higher-than-usual call volumes and longer wait times. For quicker assistance, please feel free to DM us here, and we’ll be happy to help you right away. Thanks for your patience.

@uppal_kamal Thank you for your patience. ~Karan (2/2)

@uppal_kamal Hi Kamal, we understand the importance of your request. Although we appealed to the airline for a medical waiver, they have maintained their policy and declined a full refund. As a result, the refund has been finalized based on the applicable fare rules. (1/2)

@Cleartrip No response from Cleartrip even after final reminder sent today. Medical refund (Trip ID ending 3668, PNR 84***2) pending since 18 Mar due to documented medical reasons. No airline ref/status shared. Vietnam Airlines has directed to you. Request urgent resolution.

@cardoholic007 Hi, we apologize for the delay and understand it may be frustrating. We are actively working on your concern and will provide an update as soon as possible. Thank you for your continued patience. ~Karan

@Cleartrip Why it is always that you are checking! Same response from customer care as well

@HDFCBank_Cares @HDFC_Bank @Cleartrip did hotel booking on smartbuy platform thru cleartrip... R360 Booking ID: 17759846040501 Partner Ref ID: 260412693290 Booked on: 12 Apr 26..upon confirming with hotel, hotel has rejected booking...no support from smart but and cleartrip.

@cardoholic007 Hi, we apologize for the delay and understand it may be frustrating. We are actively working on your concern and will provide an update as soon as possible. Thank you for your continued patience. ~Karan

@Cleartrip @tourismgoi @gssjodhpur @jagograhakjago Hotel representative said they have rate issues going on with cleartrip and therefore can not allow booking thru cleartrip..Certain obligations are not fullfilled by cleartrip for hotel

@cardoholic007 Hi, we apologize for the delay and understand it may be frustrating. We are actively working on your concern and will provide an update as soon as possible. Thank you for your continued patience. ~Karan

@Cleartrip @tourismgoi @gssjodhpur @jagograhakjago Cleartrip and HDFC smart buy are holding no accountability for getting confirmed booking from hotel @HDFCBank_Cares

@cardoholic007 Hi, we apologize for the delay and understand it may be frustrating. We are actively working on your concern and will provide an update as soon as possible. Thank you for your continued patience. ~Karan

@Cleartrip Why there is no reply from you ?

@HimaniGandhi85 Hi Himani, we apologize for the delay and understand it may be frustrating. We are actively working on your concern and will provide an update as soon as possible. Thank you for your continued patience. ~Karan

@Cleartrip you deduct the money for hotel booking and then don’t provide booking it’s 22 k I paid for 2 nights my booking id 260421358346

@merishi Hi Rishabh, kindly share your contact details along with the trip details via DM, and we will arrange a callback for you. ~Jiya

@Cleartrip Worse IVR care service. I called to book international flight tickets because I was not able to make booking on app. They transferred my call here and there 6 times but I was not able to reach reservation department. It’s been already 1 hour struggling.

@ayush_purohit_ Since the refund has already been finalized and settled, we are unable to offer any alternate resolution at this stage. ~Jiya (2/2)

@ayush_purohit_ Hi, we regret the inconvenience caused. Upon checking with our team, we found that the booking had already been cancelled and the refund has been successfully processed to the agency’s account. (1/2)

@Cleartrip silently deducted ₹450 from my refund AFTER I instructed "cancel & refund Rs5,274 to original payment method" 3 times & after ur Escalation Desk committed full refund in writing ₹450 fee was never disclosed before processing Trip ID: 260407900166 @Cleartrip fix this

@uppal_kamal Hi, we understand your concern. Please note that the medical waiver request was already raised and reviewed by the airline, however they have not approved a full waiver and the refund has been processed as per fare rules. ~Jiya

@Cleartrip Hi, I have NOT authorized a standard cancellation. A partial refund is not a resolution for a documented medical emergency. I have already escalated this regulatory non-compliance to the Ministry of Civil Aviation and HDFC Bank via email. Iexpect a full waiver as per the law

@_ran_8_ Hi Ranadheer, we regret the delay in processing your refund. Please note that the refund is currently pending from the airline’s end. As soon as we receive it, we will initiate the same from our end. ~Jiya

@Cleartrip @MoCA_GoI @DGCAIndia @airsewa_MoCA @AirSewaIndia

Dear Cleartrip Customer Service, I am writing to express my strong dissatisfaction with the handling of my flight cancellation and the subsequent refund process. Kindly treat this as urgent. Trip ID: 260310689782 Case ID: 30036076 @Cleartrip

@mufasaYC Hi Mustafa, we sincerely apologize for the inconvenience you've experienced. Please share your Trip ID via DM so we can assist you more efficiently and provide further support. ~Upasana twitter.com/messages/compo…

@Cleartrip hah, so when you get money from an airline, you'll don't have to do the math/accounting thereby realizing "oh this is because XYZ flight was canceled, we should process the refunds for all that booked XYZ flight with us".

Mom booked flights through Cleartrip and the airlines canceled them on the day of flight. Cleartrip didn’t automatically issue a refund, claiming they don’t monitor cancellations. So, you have to manually request it on the phone. This feels unethical, especially since Cleartrip gets the refund from the airlines but doesn’t automatically pass it to the consumer!

@SharanKukreja Hi Sharan, as discussed over the call we hope your query has been resolved. If you need any further assistance, please feel free to reach out to us. ~Upasana

@Cleartrip Just for context @Cleartrip - we have now been on calls for 5 hours today for a simple rebooking due to cancellation by a partner airline. I have cumulatively been on calls for over 15 hours. You still havent been able to resolve the issue.

.@Cleartrip - I have been put through a lot of anxiety because of the errors made by your tele booking support team. My cleartrip ID is 1111478. I need a resolution. This is unnecessarily stressful because you can piggy back on allowing a refund 1 day prior to the flight.

@SharanKukreja Hi Sharan, as discussed over the call we hope your query has been resolved. If you need any further assistance, please feel free to reach out to us. ~Upasana

@Cleartrip The airline has nothing to do with it. There is a commercial waiver policy. Charges can be done under that. I have been harassed to no end. You haven't saved a rebooking. Now it may lead to auto cancellation. This is incompetence. Please fix it in the next couple of hours.

@abinesh_n_x While it is taking longer than anticipated, please rest assured that we will update you as soon as we receive any information. We truly appreciate your patience. ~Upasana (2/2)

@abinesh_n_x Hi Abinesh, we sincerely apologize for the delay and understand the urgency of this matter. We are actively coordinating with the team to resolve it as quickly as possible. (1/2)

@ThaiAirAsia @Cleartrip It has been 25 days and my refund is still not processed. This level of delay and customer support is highly disappointing.I request you to take this seriously and provide an immediate update along with a clear timeline for the refund. Trip id : 2601214160

@SpunkyShivam Hi Shivam, we understand the urgency of your concern. Please note that your case is currently pending with the airline, and we are awaiting their response. Rest assured, we will inform you as soon as we receive any updates. ~Sonia

@Cleartrip Any update?

@lifeindiatravel Hi,​ we apologize for the delay,​ as it has been pending for some time. Please be assured that the refund request has been raised with the airline,​ and we are closely following up. We will inform you as soon as we have any updates. ~Sonia

@Cleartrip Reminder

@Cleartrip flight has canceled req full refund