Cleartrip

#CTAlert Due to ongoing airspace restrictions in the Middle East, flights to the region as well as connecting journeys might be affected. Customers are advised to verify the latest flight status with their airline before heading to the airport. If your flight has been cancelled, you can easily request a refund through the "My Trips" tab on the Cleartrip app: 1. Select your booking 2. Tap "Cancel Flight" 3. Choose "Flight Cancelled/Rescheduled by Airline" to opt for a refund Please note it usually takes 5-7 working days for the refund amount to be validated from the airline before we can initiate the refund from our end. We request your patience in this regard. We will notify you once the refund is processed from our end.

@am_suraj47 Hi Suraj, we sincerely apologize for the frustration caused. We have just sent a detailed resolution email to your registered email address. Please check your inbox for the update. Thank you for your patience and understanding. ~Sonia

@Cleartrip @Cleartrip sent an email promising a FULL REFUND of ₹14,421, but their system just processed only ₹13,242. Still pocketing ₹1,179 in convenience fees for a flight they didn't operate! Jiya Sharma, please fix this "technical error" immediately. #AirSewa EU849614 @MoCA_GoI

@Cleartrip @airindia Flight AI910 (DXB-BOM, 21/03) was cancelled by the airline. This is an INVOLUNTARY cancellation, yet Cleartrip is still deducting cancellation charges. ​Fix this PNR: 8VS7SF (Trip ID: 260307116952) per DGCA norms or I will escalate to @AirSewaSupport.

@TausifTweetss For your reference, we have attached the policy link: cleartrip.com/flights/bookin… . ~Anurag (2/2)

@TausifTweetss We regret to inform you that, as mentioned at the time of booking and in our cancellation policy, the convenience fee is non-refundable in the event of a ticket cancellation by the user or a flight cancellation by the airline. (1/2)

@Cleartrip why am i charged the convenience fee if my flight is cancelled by the airline due to Middle East issue. What’s my fault in it? Should we stop booking from third party apps and book from the airline directly now??

@shoaaaaaaaaib_ We would like to inform you that we have processed the refund of the remaining amount of 2486 INR. It will reflect in your original mode of payment within 10 to 12 working days. Please note that the convenience fee is non-refundable. ~Anurag

@Cleartrip I need an explanation. Booked Air India Express (BLR-DMM) for ₹21,102. I cancelled leg 1 & got ₹9,233. The airline cancelled my return, yet I only got ₹8,433 back? Why am I being penalized for an airline cancellation?I want my full refund.This is unfair.260214478504

@Suryaka86271626 Your refund will be processed within the next 24 hours and will reflect in your original mode of payment within 10 to 12 working days. Please note that the convenience fee is non-refundable. ~Anurag (2/2)

@Suryaka86271626 We sincerely apologize for the inconvenience caused. We have raised the cancellation request as the flight was cancelled by the airline. (1/2)

Hi @Cleartrip I booked an Air India flight which got cancelled. The airline has already processed the refund, but the amount is still not credited to my account. Requesting Cleartrip to please check and update on the refund status at the earliest. This delay is really concerning.

@sumantrase56186 Hi Sumantra, We kindly request you to share a convenient time so that we can connect and assist you more effectively. Thank you for your understanding. ~Karan

@Cleartrip @Cleartrip you never provided any information . Your agents just left without any details , hence came on x for the customers to know the reality. Yesterday it was told 24 hours email to be received. No reply. I want an email @Cleartrip @tourismgoi @GulfAir

@Cleartrip I have been following up for my refund on cancelllation of my flight by airlines directly @GulfAir due current situation on 01 March . I have been asking @Cleartrip for refund since that point and till date i have not received any feedback from @Cleartrip case 29531276

@Nitmalviya03 Hi, In order to assist you more efficiently, we kindly request that you provide the Trip ID via DM. ~Karan twitter.com/messages/compo…

@EtihadHelp @Cleartrip The ticket was booked on Cleartrip. As per the discussion, I need to get in touch with you guys. Please provide me the email to send all the details.

@EtihadHelp My flight from Mumbai to Abu Dhabi on 22nd march 10:40 PM was cancelled. Etihad sent me an email with an alternate date to travel which I denied over the email seeking refund. I have already sent an email twice and there is no update from your side. Please help.

@bharatsawhney8 We would like to inform you that we have processed a refund of 950 INR to your original mode of payment. It should reflect within 10 to 12 working days. Please note that the insurance amount is non-refundable. ~Anurag

@Cleartrip I am still not receiving the full refund. Why have you deducted ₹1,405?

Cleartrip, this is unacceptable. Trip ID: 251123212158 Airline cancelled the flight, yet you are refusing to refund the convenience fee and insurance. If the service was not delivered, how can you justify charging any fee? Airline has already confirmed full refund eligibility, but Cleartrip is withholding part of the amount citing “policy.” This is unfair and against consumer rights. If the full refund is not processed immediately, I will escalate this to DGCA AirSewa and the Consumer Forum. @Cleartrip @DGCAIndia @MoCA_GoI

@iawasiakram For your reference, we have attached the policy link: cleartrip.com/flights/bookin… . ~Anurag (2/2)

@iawasiakram We regret to inform you that, as mentioned at the time of booking and in our cancellation policy, the convenience fee is non-refundable in the event of a ticket cancellation by the user or a flight cancellation by the airline. (1/2)

✈️ Flight Cancelled by Airline, Yet Charged Unfair Fees! 260216765794 Trip id PNR AIR INDIA 86BKE3 flight was cancelled by the airline, but Cleartrip has deducted a “convenience fee” from my refund. As per DGCA guidelines, no such fee should be charged when the airline cancels

@RUSHIT3112 Hi Rushit,​ thank you for sharing the details. Kindly allow us some time to review the matter thoroughly. We will get back to you promptly with the appropriate assistance and resolution. ~Karan

@Cleartrip @Cleartrip facing same issue now with the trip id 260215655530 Why everytime I’ve to talk to customer service, I’m on a vacation and same issue!! Pls fix this for me!

@Cleartrip booking ID 260209490060 I’ve booked this hotel online month back to which hotel says they rejected the booking and now I’m stranded Your customer care keeps me on hold and hungs up. I’m with my 3 year old kid and such poor customer service.!

@TausifTweetss Please note that the convenience fee is non-refundable. ~Anurag (2/2)

@TausifTweetss We sincerely apologize for the inconvenience caused. We have raised the cancellation request as the flight was cancelled by the airline. Your refund will be processed within the next 24 hours and will reflect in your original mode of payment within 10 to 12 working days. (1/2)

@aaronsaldanha96 Hi Aaron,​ thank you for sharing the details with us. Kindly allow us some time,​​ and we will get back to you with a resolution as soon as possible. ~Karan

@Cleartrip Case ID 29783726. Your team's service has been atrocious. I have lost thousands of rupees + hours of my time with no solution, despite many promises of resolution over the last 5 days. Resolve this now or i reserve all legal rights & remedies

@velusingar1 Hi, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our customer support. ~Anurag

@Cleartrip very excellent customer Support service.

@amreshshukla88 Hi, we are unable to retrieve any details with the PNR provided. We kindly request you to share your Trip ID, so we can review this further and assist you at the earliest. ~Priyanshu twitter.com/messages/compo…

@Cleartrip @IndiGo6E मेरा PNR OBLN6N है मैं चेक इन बैगेज में दो बैग ले जा सकता हु या नहीं । कृपया कन्फर्म बताइए ताकि मैं उसी अनुसार अपनी पैकेजिंग करूंगा।

@Cleartrip @IndiGo6E मैने एक टिकट लिया है बैंकॉक से गोरखपुर तक और 20 केजी चेक इन बैगेज के साथ। क्या मैं चेक इन में दो बैगेज ले जा सकता हु।

@RahulBussa3 We would be happy to look into it and assist you further in resolving the issue. ~Priyanshu (2/2) twitter.com/messages/compo…

@RahulBussa3 Hi, we are truly sorry to hear about your experience, and this is certainly not the kind of service we aim to provide. Could you kindly share your trip ID along with the details of your concern via DM. (1/2)

@Cleartrip payment debited for my international flight,but NO email, NO PNR, NOTHING! Your website is not loading and your customer support number isn’t even connecting. Now forced to rebook at higher prices Fix this immediately or refund ASAP. Totally unacceptable. #Cleartrip