Disney+ Help

@FrederickVilh ¡Hola, Frederick! Lamentamos los inconvenientes que presentas con el uso de la aplicación. Te invitamos a seguir los pasos sugeridos que encontrarás aquí: disneyplus.link/PlaybackTrouble. Si la situación persiste, contáctanos al final de la página para poder ayudarte. ¡Saludos!

@disneyplusla hay como 5 minutos de delay en la web respecto a la app de movil que esa ya tiene un delay respecto a señal de ESPN en TV. Que es esta basura???

¡Hola! Apreciamos tu interés en nuestro servicio, te recordamos que nuestro contenido puede variar por región, sin embargo, enviaremos el reporte a nuestro equipo encargado. Trabajamos para actualizar nuestra plataforma y traer más de tus contenidos favoritos, síguenos para no perderte de ninguna novedad. Déjanos tus comentarios en: disneyplus.link/Feedback. ¡Un saludo!

@KeniaOs_Data @disneyplusla @keniaos Yo nunca lo pude ver en Disney 😔 acá en Estados Unidos no está disponible

Disney reconoce a Kenia OS como un icono de la cultura popular y aprovecha su GRAN alcance para conectar a los personajes clásicos con las nuevas generaciones.

@undiegoextra ¡Hola! Lamentamos que tengas este inconveniente. Por favor, visita: disneyplus.link/PlaybackTrouble, y sigue los pasos indicados. Si el problema continúa, comunícate con nosotros a través de las opciones al final de la página del enlace. Lo revisaremos con más detalle. ¡Saludos!

Desfasado el audio de la imagen en el partido O’Higgins Vs São Paulo en @disneyplusla !!!!!

Olá! Agradecemos o seu interesse na série "DOC". No momento, não temos informações sobre o lançamento da segunda parte da 2ª temporada, mas vamos compartilhar o seu interesse com a equipe responsável. Você também pode fazer comentários e solicitações neste link: disneyplus.link/Feedback. Esperamos que essa informação ajude!

@DisneyPlusBR cadê a segunda parte da segunda temporada de Doc? 🥺🫠

Olá, Otavio! Lamentamos saber disso. O resgate, a elegibilidade e a disponibilidade de cada Benefício Disney+ variam de acordo com os termos e condições. Consulte os termos e condições para saber as datas e horários de vencimento e outros requisitos de elegibilidade aqui: disneyplus.com/perks. Caso precise de mais ajuda, fale conosco usando as opções encontradas no link: disneyplus.link/ContactUs. Esperamos que essa informação ajude!

@DisneyPlusHelp não estou conseguindo acessar os benefícios da assinatura, nem o time interno no Brasil conseguiram resolver KKK.

Hi Christopher! Apologies! We don't have any info to share at this time regarding the release of "The War Between The Land And Sea", but we'll be sure to express your interest! For now, we'd love to hear from you — let us know anything you'd like to see added in the future here: disneyplus.link/Feedback. Let us know if we can help with anything else!

@DisneyPlus @BBC I am highly disappointed in you. It has been almost six months and still no "The War Between the Land and the Sea" in the US, and almost a year with no home for Doctor Who in the US. A good chunk of Doctor Who is still unstreamable in the US.

@cathhiskey61 Hello Cath! Apologies for any inconvenience! We definitely want to look into this further, so when you have a chance, please connect with us via chat here: disneyplus.link/ContactUs. Hope this helps! Let us know if we can assist with anything else!

@DisneyPlusHelp Is there a way to do the chat? I really prefer not to make a phone call at the moment

@DisneyPlus WHYYYY does your website make it so difficult to change or update subscriptions. I’m trying to pay MORE for the espn plan to watch WWE and I can’t because I click resubscribe or select plan and it just goes back to the previous page.

@tracksuitd24034 Hi there! Sorry for any frustration. Let's fix that! To start, try working through: disneyplus.link/PlaybackTrouble. If the trouble continues after doing so, please connect with us by selecting the options at the bottom of the page linked. Thank you!

@DisneyPlus I just finished Dare Devil Rebirth. Well I guess I should say I tried. Your app on Xfinity freezes so much I got frustrated and walked away. Just like I did 1,000 times trying to watch this series.

¡Hola, Abelardo! Lamentamos la situación presentada. ¡Danos otra oportunidad! Por favor, contáctanos nuevamente a través de chat o llamada en: disneyplus.link/ContactUs. Te recomendamos que esta vez nos contactes vía teléfono usando el número indicativo: (+52) 55 4161-1106. Con gusto revisaremos tu caso. ¡Te esperamos!

@disneyplusla hola...trate de llamar a l numero de telefono de dismey plus mexico y no funciona, tambien 5541611106 , el webchat tambien esta roto! ayuda por favor

@xobarbiesndinos Hello Brittany! Apologies for the inconvenience! To adjust your Autoplay settings, tap or select the Profile icon > select 'Edit Profiles' > choose your Profile > toggle the switch next to Autoplay on or off and hit 'Done'. We hope this helps!

Just to prevent having to use @DisneyPlus bc this is so annoying 🙄 like I honestly do not even understand why it doesn't go to the next episode when EVERY other streaming service does I'm ready to cancel my subscription over it. Sincerely a tired, BUSY MOM who doesn't have time

Why hasn't @DisneyPlus caught up yet? Because I'll tell you what, I am SICK AND TIRED of having to press a button to hit "play next episode " every 5 minutes because it doesn't automatically switch to the next episode 🤦🏼‍♀️😭🙄 it's gotten so bad that ill find ANYTHING I can on YT

@Galaxy315ghosts Hi Ember! Thanks for reaching out! While the cinema trailer for "Hoppers" is available to stream on Disney+, we currently don't have a release date to share. Stay tuned for more details! Let us know if we can assist with anything else!

@JosephE27245817 @itsthebeavdino @DisneyPlus @Pixar U sure it's not a "special look" or the actual movie?? Bc I would love to watch it lmao😭

#HOPPERS is expected to premiere on Disney+ on June 10. A week after its physical releases.

@Burger_Snob Hello! Thanks for sharing this with us — we'll definitely pass it along to the appropriate teams for you! Feel free to share additional details anytime here: disneyplus.link/Feedback. Let us know if we can help with anything else!

@DisneyPlus Please make a few user experience changes in the tvOS app: 1. Turn CC on or off with two guestures rather than numerous. Turning on requires 12. Turning off requires 7. 2. Detect region and put English at the top if you detect US region.

Hej Pär! Tack för att du hörde av dig gällande Europa League. Vi har ingen studio segment för matcherna. Under tiden vill vi gärna höra från dig - berätta om innehåll du vill att vi kan lägga till i framtiden här: disneyplus.link/Feedback Om du behöver ytterligare hjälp är du välkommen att kontakta vår livesupport via chatt eller telefon. Kontaktalternativ finns längst ner på den här länken: help.disneyplus.com Vi finns här för att hjälpa dig!

Ingen studio inför Europa Leagues semifinaler? 🙄🤷‍♂️ @DisneyPlus @LeonardJN

@cultureenrichuk Hey there! We're sorry to hear you're having trouble with the subtitles! To start, try working through the steps listed here: disneyplus.link/VideoLanguage. If that doesn't work, please contact us via phone or chat for further assistance. Thank you!

Watching @DisneyPlus on @skytv is infuriating! The speed of the subtitles do not match the audio! #disneyplus #skytv

¡Hola! Gracias por tu interés en la serie "Mentes criminales". Por el momento, no hay una fecha oficial confirmada para el estreno de su temporada 19 en Disney+. Haremos llegar tu petición a nuestro equipo y te invitamos a dejarnos tu solicitud en el siguiente enlace: disneyplus.link/Feedback. Te recomendamos estar pendiente de nuestras redes y de la app, donde compartiremos cualquier novedad tan pronto esté disponible. ¡Saludos!

@DisneyPlusES espero que no tardéis

Hi Kevin! So sorry for the confusion! While Disney+ Premium on demand programming doesn't have ad breaks, programs may be sponsored and you may see promos for other movies and shows. When live streams and special events are made available on the service, they may also have ad breaks. Find out more here: disneyplus.link/Ads. Let us know if you have any further questions.

@netflix @DisneyPlus watching ads on a streaming platform is not cool! Especially when the show you're watching is old! Netflix, watching ads when you're watching @WWE_Raw is totally uncool! It's supposed to be LIVE! I'm just about to pull the plug and not watch @WWE AT ALL!

@SundinDoug Hi Doug! We're sorry to hear you're having trouble. Let's fix that! To start, try working through: disneyplus.link/PlaybackTrouble. If the trouble continues after doing so, please connect with us by selecting the options at the bottom of the page linked. Thank you!

Hi @DisneyPlus, are you aware that it's cheaper and easier for someone to torrent your content with out buffering and screen ratios changing, than it is to watch on a chromecast, android phone or Samsung TV? You can have my dollars if you actually figure out basic streaming.

¡Hola! Sentimos que tengas este inconveniente para abrir la página web. Te recomendamos que consultes: disneyplus.link/Error73, para conocer las causas posibles y sigas los pasos. Si el inconveniente continúa, contáctanos directamente para recibir ayuda personalizada. Encontrarás las opciones de chat y teléfono al final de la página del enlace. ¡Saludos!

@disneyplusla no se puede acceder a la página desde cualquier navegador en PC. La página figura caída hace 2 días ya.

@JaeMunna Hi Justin! Thanks for sharing this with us — we'll definitely pass it along to the appropriate teams for you! Feel free to share additional feedback anytime by selecting Give Feedback here: help.disneyplus.com. Let us know if we can help with anything else!

Please for the love of god give us a solo Vader series @DisneyPlus