eFax

@CarrieHKelly Hello Carrie, if you still have not reached our phone support at 8008787151 or our Online Chat support, please feel free to message us at socialsupport@efax.com with your account details and we would be happy to assist you in troubleshooting your account. ^RA

Five years ago, I purchased a subscription to a remote fax service. Most of the time it works fine. Several weeks ago, I couldn't sign into either the old or new websites. Finally, I was able to fax via email, but I still can't access old faxes for legal purposes. ANYONE? @Efax

@CarrieHKelly Hello Carrie, if you are still having issues, please feel free to message us at socialsupport@efax.com with your account details and we would be happy to assist! ^RA

I can't fax using efax on any system ... Chrome or Firefox. Something is wrong @Efax. Just had a 22 minute long conversation with a representative.

@VitoC2021 Hello @Vitoc2021, this is not the experience that we wish you to have. If you have not reached out to our Phone or Chat support, please feel free to message us at socialsupport@efax.com and we would be happy to assist! ^RA

@eFax Reached out multiple times via email multiple times. Requested cancellation before first port attempt. Finally cancelled and charged for a least 2 extra months and porting fees to leave (I brought number I had for at least 20 years). Never coming back to efax.

Wondering how to get a fax confirmation page? We break it down. efax.com/blog/fax-confi…

@VitoC2021 Hello @VitoC2021. You still need to cancel your account via website cancellation, Phone, or Chat Support, despite the number being ported out. If you have not reached out to our support yet, please feel free to message us at socialsupport@efax.com for further assistance. ^RA

@eFax Beware of efax. Apparently it is almost impossible to quit without incurring additional charges and still not be cancelled (even though fax number was ported months ago). They charged me again.

@moonbeamer6 Hello @moonbeamer6. If you have not reached out to our Phone or Live Chat Support, please do not hesitate to reach out to us via socialsupport@efax.com, and we would be happy to assist! ^RA

@eFax your support is useless. I emailed twice asking to cancel, no one responded, you forced a charge through on a locked card and now you refuse to refund me, even though I haven’t used the service and I need to money back today. I am filing a complaint.

@khadejahjdein Hello @khadejahjdein, if your account has been deactivated/cancelled, it can be reactivated by reaching out to our Phone or Chat Support. Information is available on this link: efax.com/contact/support. Otherwise, please feel free to message us at socialsupport@efax.com. ^RA

@eFax Hello, I am interested in reactivating my account. I do know that your company was made aware of some of the problems caused by #TheDivotAuthorization I hope that this did not have a negative effect on your business. Please contact cia.gov to inform the Central Intelligence Agency about any issues that may have arisen from knowledge about harassment affecting customers like myself. I sincerely appreciate your service and how it provided a way for me to communicate when other options failed. Please contact me about how I can reactivate my account. Thank you.

@mtdzen Hello @mtdzen, our service offerings may be different depending on your current region. For more information regarding our service plans, please do not hesitate to reach out to our Sales Department at 1-800-878-7151 for what's available for your current region. ^RA

@efax The monthly pricing displayed on efax.com/pricing is criminally incorrect. It's 100% fraud and you should feel bad.

@LuisFRocaPerez Hello @LuisFRocaPerez, this option will not be available if the account has a balance owed or if you are subscribed via Apple Subscriptions. Please feel free to reach out to our Phone, Chat, or via email at socialsupport@efax.com, and we would be happy to assist! ^RA

I will never do an @eFax account again! They're sure make it impossible to cancel an account! These instructions are worthless because do not exist on line. Please call them to cancel immediately.

@RhetTurnbull Hello @RhetTurnbull, this is not the impression that we wish you to have. You may have located an old ad from our service. Please feel free to message us at socialsupport@efax.com should you require more information regarding our service. ^RA

I need to send a couple of faxes and don't mind paying. Anyone know a service that doesn't require a subscription? I searched for "send fax no subscription" and top hit is @eFax stating "no subscription required" but every #!% plan is a subscription. Liars.

@mneylon Hello Michele, if you are using a VPN, we would recommend you to disable it. Alternatively, please do not hesitate to reach out to Sales via online Chat or via phone at 1-800-878-7151. ^RA

@eFax when I go to your site it sends me to /eu and NONE of the links work Can't get to pricing Can't get to the contact pages or anything else

@RepToolChest @eFaxCorporate Hello @RepToolChest. Our service cancellation is available via your web log-in or with our 24/7 Phone or Chat support. More info is available here: efax.com/cancel and should you require more information, please feel free to message us at socialsupport@efax.com.^RA

WARNING: @eFax makes it easy to sign up and very, very hard to cancel. It took me about 20 minutes to finally get the service agent to close my account. I would never use @eFax or @eFaxCorporate again.

@dancewithaisy Hello Aisy, Cancellation instructions are available on the welcome letter or via this link efax.com/cancel. If you have not reached out to our 24/7 phone or chat support, please feel free to message us at socalsupport@efax.com and we would be happy to review your account

@eFax I need my refund!!!! You are a fraud! There is no clear way to unsubscribe from your service online and you charge cummulative and late fee for unused service! Are you kidding me! Called your customer service and y'all are telling me I'm not qualified for a refund???

@dansm15 @eFaxCorporate Hello @dansm15. This is not the experience that we wish you to have. For urgent issues, please reach out to our 24/7 Phone support at 8008787151 or via our Online Chat support. For non-urgent inquiries, please message us at socialsupport@efax.com. ^RA

@ohmycher Hello @ohmycher. This is not the experience that we wish you to have. If you have not reached out to our 24/7 Phone support at 1-800-287-3499(US), please feel free to reach out to us at socialsupport@efax.com and we would be happy to assist! ^RA

@bhill71 Hello @bhill71. This is not the experience that we wish you to have. Please feel free to message us at socialsupport@efax.com with your account details and we would be happy to assist! ^RA

@eFax I need to speak to not a supervisor, but someone in charge of your customer service department immediately I was rudely spoken to when I called to let the representative know she gave me full information. I need someone to reach out to me immediately.

@Lynnejenni Hello @Lynnejenni. We would be happy to assist! Please do not hesitate to reach out to our phone support at 18002873499 or message us at socialsupport@efax.com with your account details for further assistance. ^RA

@eFax Dear E-fax, I have been subscribed to you for years and today I find out you double billed me. Kindly fix this glitch asap. I tried to message through your website but there are only a select few issues you will answer and correcting your mistake is not one of them.

Say goodbye to wires when you fax with eFax! efax.com/blog/how-to-fa…

@analydiamonaco Hello @analydiamonaco. We would be happy to assist! Please do not hesitate to reach out to our phone support at 18002873499 or message us at socialsupport@efax.com with your account details for further assistance. ^RA

Hey, @eFax I received an email from you asking to update my CC - but I haven’t used your service in a year. Can you confirm that I just have a one-off use account and not a monthly account? Thanks!

@artistic_soul Hello Artistic Soul, Our service can certainly send faxes to traditional fax machines without issue! If you have any problems doing so please do not hesitate to reach out to us by phone, chat, email or direct message and we will be happy to help! ^JW

@eFax so both recipient & sender have to have an efax account to use your service?

@jschro1 @maxemail We would be happy to assist you in regards to your inquiry. Please message us at socialsupport@efax.com or DM us with your account details and we would be happy to assist! Thank you,MS

Great now that @maxemail has gone to @efax, looks like I will be dropping them as bill has gone from $24 year to $84/yr ouch!

@MattTGrant @webby2001 Hello @MattTGrant, faxes require a 1 to 1 connection that relies on synchronized data transfer vs email messaging which stores your data in one package and gets passed around to many servers until it reaches the destination. Please feel free to message us for more information.^RA

@webby2001 now you got me wondering: is there a difference between an eFax and an emailed PDF