Grind | Certified B Corp

@californias_mom Hey - please email our Customer Experience team (hello@grind.co.uk) as they'll be more than happy to help further 🙌 💓

@grind Hello I ordered something at your branch in Waterloo but haven’t got my refund yet

@Andy42Ward Hey Andy - please email our Customer Experience team (hello@grind.co.uk) as they'll be more than happy to help further 🙌 💓

@grind hi I’d love to order your coffee and get the free canister and cup using NEWCUP but it won’t let me 🤷 help please!

@Handle_Barred_ Hey 😊 We're so glad Ria could help!!! 🩷

Shout-out to Ria in @grind's online shop, really appreciate the help 😊

@stephenpollard We're sooo glad to hear you're enjoying our coffee! 😊🩷

Had two espressos today @grind It's rare to find properly excellent coffee, even in hyped coffee shops. @grind was really outstanding.

@grumpybrains Hey 👋 We're so sorry to see this - please could you send our team an email to shop@grind.co.uk and they'll be more than happy to help further! 💗

@grind I’m having some issues with your pods cracking and then me getting a dribble of coffee working through the machine… is this a common issue?

@Robin_RB123 Hey - please email our Customer Experience team (shop@grind.co.uk) as they'll be more than happy to help further! 🙌 💓

@grind hi I’ve just received what I thought was my first order from you and received an empty box! I’ve sent you an email but would appreciate if you could look at this as a matter it urgency because it is incredibly frustrating DM if you want more details.

@moopind Hey - please email our Customer Experience team (shop@grind.co.uk) as they'll be more than happy to help further! 🙌 💓

@grind I ordered and paid for next day delivery yesterday. I've not been told it's even dispatched. How to cancel the order for a refund please? Monday will be too late. Bad first experience

@georgelythe1 Hey George - please email our Customer Experience team (shop@grind.co.uk) as they'll be more than happy to help further! 🙌 💓

@grind Hi Grind. Could you help me get a snoopy tin? Every time I’ve tried the website it comes up with error. I wanted to get the tin with my last subscription order but wasn’t able to…

@moiazam Hey - please email our Customer Experience team (shop@grind.co.uk) as they'll be more than happy to help further! 🙌 💓

Also the tin you sent me is dinted. Pls advise.

Hi @grind. Just subscribed and got my guest bag. Can’t see the roast date. What is it pls.

@quityouagb Hey 👋 We're so sorry to see this - please could you send our team an email to shop@grind.co.uk and they'll be more than happy to help further! 💗

i loveeee when my @grind coffee has added smegma!

@skippz666 Hey 👋 We're so sorry to hear this - please could you send our team an email to shop@grind.co.uk and they'll be more than happy to help further! 💗

@grind hi. I ordered a couple of Peanuts enamel mugs today. I entered my email to get 10% off my first order, but didn’t get the discount at the checkout!

@Dibida011625 Hey - please email our Customer Experience team (shop@grind.co.uk) as they'll be more than happy to help further! 🙌 💓

@grind Hi, could you please help me cancel my order? Thanks!

@secretwolverine Our Pistachio and Coconut Pods are available on our website and in Grind cafes! 🩷

@grind will your new pistachio and coconut pods be available in stores?

@cheekydollar Hey - please email our Customer Experience team (shop@grind.co.uk) as they'll be more than happy to help further! 🙌 💓

@grind What was the issue with your Editions Kenya Coffee - i've been told to not consume it and throw it away! Is there a safety concern. This should have been made clear.

@matteatonelcock Hey Matt - please email our Customer Experience team (shop@grind.co.uk) as they'll be more than happy to help further! 🙌 💓

@pglewis @SageAppliances We're so happy we were able to help! 😊

@grind @SageAppliances New beans delivered @grind and they're delicious thanks. Working perfectly with coffee machine. Very much appreciated and amazing customer service.

2nd time trying @grind coffee beans in my @SageAppliances Oracle touch, and the beans are too dry / block the grinder. All others work. Is it the machine or the beans?

@lararufflecoles Hey Lara 👋 We're so sorry to hear this - please could you send our team an email to shop@grind.co.uk and they'll be more than happy to help further! 💗

@grind Hi, your Canary Wharf Market Hall brand has no idea about Mum's the Word. Felt really awkward so I just left. 🙃

@TomWardThomas Hey Tom 👋 We're so sorry to hear this - please could you send our team an email to shop@grind.co.uk and they'll be more than happy to help further! 💗

@grind I’ve had numerous batches now where the coffee comes out in a tiny drip and I have to start again. Maybe over filled pods? It happened a while ago and, thinking it was my machine, I broke it trying to fix it. Almost 30% of the pods I use have to be ditched and start again.

@UT2K44L Hey 👋 We're so sorry to hear this - please could you send our team an email to shop@grind.co.uk and they'll be more than happy to help further! 💗

Anyone else find that @grind capsules just don't work well in their machine? I get like half the coffee and my machine seems to run for longer than with other capsules