Samantha Lovelace

@kingofark Weird…I was just thinking the same thing about books on designing better organizations 🤔

I suddenly realized that cognate linkages is THE perfect way to describe how, under the influence of fears, hypes and consultancies, people in organizations choose to undergo a thousand cycles of indisputably significant reformations while keeping the underlying status quo intact

@kingofark Awesome!!! How’d you do that?!

@lovelace And beautiful too

I’m totally in love with paper bread tags. 🤩 To the brilliant design team who created these masterful little objects, “Thank you”. ❤️

Thank you again Express Towing Ottawa drivers and @ottawacity bylaw for being great humans. #empathy #greathumans #cityofottawa #gba+

No matter if you’re designing the rules or enforcing them: remember that the people who have to follow them will make mistakes. And when they do, the consequences might be mightier than you (or anyone for that matter) could have ever imagined.

I just want to take a moment to publicly thank the two drivers at express towing in Ottawa and @ottawacity bylaw today. They took time to wake up the neighbourhood before towing the cars on the street. ☺️ I’ve never been so happy to hear a truck horn.

@spydergrrl It was such a great nerdy afternoon☺️ also totally needed over here!

@shlmld Also appreciate your suggestion of “user centred measurement models”. ☺️ what would such a model look like?

@lovelace A user centred design process can start at any point in its linear rationalization, if one acts within an iterative way-of-working. Starting with measurement, one would be able to see current measurement standards, and focus on making user centered measurement models.

What happens if we start the user centred design process at “measurement” instead of problem identification/observation? What would that change about how we design?

@shlmld I completely agree, and I’m hung up on your note “If one acts within an iterative way-of-working.” What if the design process in practice isn’t iterative? Or if it is, it’s timelines of iteration are years between release and problem identification/observation?

@kingofark Ooooooo good point. That makes measurement almost a type of forbidden fruit! And now I wonder with a larger lens…what happens when we start there 😈

@lovelace Measurement is too political to start with. Measurement is a chain of clarification that bleeds to the power structure under which design happens. Problem identification often fails because it hits the wall of political boundary before it hits the wall of clarity.

@bethmaru If i explore more, I’ll let you know if I find anything :)

Listening to Maya Shankar on People I Mostly Admire and find myself wondering: what is the difference between behavioural economics and ux? podcasts.apple.com/ca/podcast/peo…

@kingofark Perhaps pulling from behavioural theory to inform the UX 🤔

@kingofark I was also thinking there might be something about when we do/apply which that could indicate some differences. In relation to your explanation, I believe that would mean that UX comes first in definition and the behavioural sciences follow once a thing exists.