MS3 Networks

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@edna_marple If you are unsure who your internet provider is please contact info@ms-3.co.uk and we will be able to help you with this.

@edna_marple We are a wholesale broadband provider which means that while we have deployed a full fibre network, we do not provide direct connections and instead allow partner internet providers to harness our network to offer their own packages.

After the completion of works by our team, we are happy to confirm that all services are restored. We ask if any end customers are still having any issues with their service, that they contact their internet service provider.

@thokkisam @carlkend87 Hi Sam, our team have now completed works which should see end customers' services now restored. If you are still experiencing issues with your service, please contact your internet service provider and they should be able to support further.

@carlkend87 @ms3comms Still nothing this morning - rebooted both ONT and Router.

Engineers have restored service to the majority of our customers and are completing final checks. Please accept our sincere apologies for today’s outage, which has impacted around 25% of our partner's end customers.

@aziz_ansari Hello Aziz, our team have now completed works which should have restored all services. If you are still experiencing issues with your connection, please contact your internet service provider and they should be able to support further.

@ms3comms Mine is still down (Hull)

Following our outage yesterday, which impacted around 25% of our partner's end customers, we continue to work to restore service to a number of customers still offline which we expect to be completed by 12pm today.

@edna_marple Good morning, our team have now completed works which should see end customers' services now restored. If you are still experiencing issues with your service, please contact your internet service provider and they should be able to support further.

@ms3comms It's midday STILL NO INTERNET

We would like to apologise once again and thank all of our partners and their end customers for their patience.

We will perform extensive reviews to ensure that the future chance of this happening is reduced.

Our Network Engineer has completed a reboot of the router which unfortunately has been unsuccessful. We have reloaded a fresh image to the router, completed another reboot and now restoring config settings. We thank you for your patience while we work to resolve this issue.

Dear customers, we would like to provide an update regarding an incident with our network. Our Network Engineer is on site at Telehouse in London and actively working on the router. We will update again once the router has been restarted. We thank you for your patience.

@rickinyorkshire @GlennBrumpton @misscrypto90 Good afternoon, please keep an eye on our page for any updates on the incident affecting our network

@GlennBrumpton @misscrypto90 @ms3comms Yep i'm in s yorks and mine is still down

@ms3comms I have no internet in HU5 & I see you have 54reports on downdetector. What is happening ms3?

@AdamHoltby Hi Adam, keep an eye on our page for any updates on the incident affecting our network

Hey @ms3comms, any ETA on the network issues? Is a fix today on the cards?

Next Update: 15:00 We thank you for your patience while our team works to resolve this issue.

Investigation: Unfortunately, the roll back of the change has not been successful. A Network Engineer has now been dispatched to Telehouse in London, to troubleshoot further. A complete reboot of the router will commence which we cannot restart successfully, remotely.

Dear customers, we would like to provide an update regarding an incident with our network. Fault Identified: Following a planned upgrade on a core router overnight, we identified an issue between the core router and an associated satellite switch.

@cooking_emily Good morning Emily, We have a known issue at the moment which we are working to resolve as soon as possible. We would advise you to contact your service provider for any further updates. Thanks, MS3 Networks

The Sailors' Children's Society have provided support to families of seafarers for over 200 years, helping them through bereavement, illness and other life-altering challenges by providing financial, practical and emotional support If you are able to, it's not too late to make a donation to the Just Giving page using this link- justgiving.com/team/ms3fundra…

On Friday, Team MS3 members completed an incredible walk from @FibreHull's shop in Scunthorpe Town Centre all the way to MS3 Networks' headquarters in Hessle. 7 members of Team MS3 completed the 34.9km walk, raising money for @SailorsChildren. This amazing feat was completed in 6 hours and 42 minutes.