nuuly

@turkeymonkey WOW! If you Nu, you Know!

The number of @nuuly boxes on a Sat am at Haddonfield UPS is 🤯

@evee1082 @RenttheRunway Please dm us so we can look more into this!

@nuuly @RenttheRunway Right…so I did that immediately when I opened my box. I just got an email saying that @nuuly received my feedback and that I’m helping other nuuly users’ experience? With two pieces in my box that are unwearable? Outrageous.

@SydMitchell Hi there! We apologize that you received items in poor condition. Email Support@Nuuly.com so they can help you.

@nuuly please take items out of rotation that are extremely used, you guys need to figure out your launder system cause I spend too much money to get clothes I can get from the bottom of my drawers. I’m sick of this!

@bachscocks @martysupreme Ooo! We'll share this with our team 🤗

Aight… @nuuly I think you should acquire the @martysupreme jacket. YALL ARE MY ONLY HOPE 🙏🏻

@rachelkinz_ Hi Rachel! Thank you for this feedback, and so sorry the substitution didn't work out for you! Please email Support@Nuuly.com so our team can make this right.

@nuuly you should add the option to pick a backup item in case of inventory issues. a bonus item for next month is great, but in the meantime you replaced my item with something super different that I can’t use

@britttlifts jaw is on the floor 😍

I was obsessed with the dresses I picked from my @nuuly order for my trip! I am definitely renting that yellow one again 😍 You can get $30 off your first order if you want to try it out: share.nuuly.com/brittany5442 🤍

@eungerh Hi! So sorry you received a substitution that won't work for you. DM us!

@nuuly has your team considered letting customers select back up items in case of replacement similar to instacart/doordash? Could reduce a lot of friction in a frustrating situation.

@SydMitchell Hi! Sorry that the items you want to rent are unavailable! Please check if you can size up or down by selecting the ⭐️s above the style name and sorting by your body stats. With all the newer items we have available, we recommend creating a closet list for backups as you browse.

@nuuly are you ever going to start buying more inventory? nothing I save is ever available and I always settle every month. this is crazy!

@MissMar10907907 Hi there! We have more than several new options available. If our most popular seasonal items are unavailable, please make sure to have backups saved as you browse the site/app by creating closet lists. DM us so we can look more into this.

@nuuly what is the point of a subscription where there is literally ZERO sizes left in any of your clothes. Worst money I’ve ever spent. Do not use Nuuly!!!!!! Beware! They never have any clothes to rent, especially seasonal clothes.

@MJMadda @macecadet Since this is a holiday week, it can take up to our normal 5 business days to get to you. If your items are arriving outside of our expected turnaround time, message our CS team at Support@Nuuly.com so they make this right.

@nuuly @macecadet I agree with this frustration, especially when items are out of stock. If there are a ton of items unavailable, AND it takes a week to get your clothes, what is the point?

@nuuly It would be really awesome if express shipping would be included in our memberships like in Rent The Runway. It’s kind of ridiculous that I pay per month but it ends up taking 5-6 days for my new clothes to arrive after returning the others. Pretty frustrating.

@MJMadda Hi! We’re sorry that you’re not finding what you’re looking for. We have several news items in, so pls make sure you’re checking to see if you can size up or down if you’re looking at more of our popular items.

@nuuly Has something changed at Nuuly? They seemed to have better stock over the summer, and were willing to remedy it by offering expedited shipping if they didn't, but now, not only are they missing a ton of items, they're shipments are taking a week to get to us. Disappointed.

@whineandcats Hi there! We're sorry that the items you want to rent are unavailable. Please check the reviews to see if you can size up or down by selecting the ⭐️s above the style name and sorting by your body stat. DM us if we can help with anything 💕

Everything is out of stock @nuuly please fix this.

@jaznbee Hi! Please dm us so we can look into this.

@Dblaa111512 Hi there! Please dm us so we can help ❤️

@nuuly I need help with an issue that I can not seem to resolve through the chat. I’m highly disappointed in my subscription with @nuuly 🤬

@thebestolaoluwa @zillenialblkgal 🤩🤩🤩

@zillenialblkgal @nuuly 🤍🤍💕

Thank you @nuuly for this AMAZING dress 👗

@anasauce415 Hi! We see you're in contact with our cs team now.

@nuuly please improve your customer service. The only way to contact you is through messages. An actual person responds but says it will take 1-2 business days??? I just want to reactive my account. Why would that take so long or why don’t you have a self service option for this?

@Magical2980 Hi there! Please email Support@Nuuly.com so the CS team can assist with this!

@nuuly I had an issue with my order and was speaking with Shawn via chat. My bag was reset so I could get items and now i can’t even login to get support there because it keeps telling me I have to make a payment but I was told I wouldn’t have to worry about that. Help please

@iamjessnellaa Feel free to dm us so we can look into this!