Officeworks

@AggressiveQuant @AggressiveQuant we're sorry to hear of the trouble with your router, and for the concerns surrounding its return. Please feel free to send us a DM with the details, and we can follow up with the appropriate team. twitter.com/messages/compo…

Strongly recommend people avoid @Officeworks for anything tech. Purchased a router there 3 months ago. Came home to it having failed last week. Took it back. Just checked in on the repair to find it's still sitting in the store nearly a week later. Abominable customer service.

@GautamHingorani Hi @GautamHingorani, thanks for your update. To ensure we can assist you appropriately, please send us a direct message.

@Officeworks I tried visiting the store near me, they said that it is under the Microsoft warranty and they can't do anything except sending it for repair which can take up to 4 weeks. I had bought the extra care cover hoping that I would be able to get an easy replacement, but no difference.

Bought a Surface Laptop Go 3 from @Officeworks on 17 July 2025 with extra cover, and now it won’t boot — SSD not detected. I’m a student with an assignment due in 3 days. Being told repairs may take 7 weeks with no replacement provided @Officeworks @MicrosoftAU — please help

@EdgarKeide37341 Hi Bloop.kei, thank you for reaching out and apologies to hear of the delay in your order. To be able to assist, can you please provide DM us your order number.

@Officeworks Hello! I bought a custom-printed shirt for click and collect, on March 9th, and now its the 24th, and the order tracker is still showing preparing your order. Does it genuinely take this long? or is it a problem on my part? thankyou!

@HarryDunn23 Hi Harry, Your complaint has been sent to the relevant team, to look into this and investigate. A manager will get back to you asap.

Hi @Officeworks – I’ve lodged a complaint (Case OWF69ba04fd556d1) re: Punchbowl store refusing a replacement for a faulty printer. Already repaired once, still not working. Being told ACL “doesn’t apply to printers” is incorrect. Please escalate.

@cspence42 Hi Christine, Yes, we do accept old printers for recycling however it is based on if we have room to take it in. Please call your local store to see if they have room to recycle this for you.

@Officeworks Hi do Officeworks stores accept used printers? I live in South Morang and was wondering if any stores nearby will accept my old HP printer to recycle? Thanks

@kittykitson19 Hi Danni, Can you please PM us with further information about what you are referring to, so we can assist with this?

@Officeworks I am writing to urgently confirm whether the warranty group has communicated with Jandakot Officeworks to verify authorised store credit for the extended warranty claim, Replacement, has been received, . I have spent nearly two hours unsuccessfully trying to contact

@blahblahblaha0 Good Morning, Unfortunately we do not price beat with items that are on pre-order. We only price beat with items that are in stock at the time of sale.

@officeworks - do you 5% price beat the pre-order? amaysim.com.au/devices/phones…

@hanging1973 Hi Hang, Unfortunately, We do not have a tutorial link, but you can create on our website. Our photo book create option is a step-by-step guide. officeworks.com.au/print-copy/c/p…

@Officeworks can I get tutorials on creating photos book?

@HadfieldLinda Hi Linda, We apologise for the issues your daughter had in store. As this was an in-store purchase. Please take the item back to the store, with all the information you have, so the store manager can assist further with this issue. We apologise for the inconvenience caused.

@Officeworks case OWF6980a1b937ca9 from 2 Feb and I've still not had a response yet you've taken my money? Where is best to escalate this matter please?

@Vasaliwai3gd Thanks for contacting us. Sorry to hear about the issue. You can return the item to any Officeworks store with proof of purchase, or call 1300 633 423. Faults may be assessed and claims declined if due to misuse. See our Returns Policy online.

@Officeworks visited Epping store today — my laptop is hitting 100°C while charging. No replacement or loaner offered, and I was sent home with it, told I might be contacted. I’ve also emailed customer relations. Please advise on next steps.

@dtwestoz Please PM us with further information, such as your account number, so we can look into this further.

@Officeworks @Officeworks ??

@Officeworks can you help out with website access issues. Been going on for a few weeks now so company can’t place orders online unless we connect to another network. Suspect your web server is blocking us.

@nadine_reeves Sorry to hear about this issue – yes, please take item along with store receipt/tax invoice and original payment method into any of our stores for team member assistance.

@Officeworks i purchased a phone in October 2025 and it overheats when I charge it. Can I return it to an officeworks store and get a refund?

@Heidi_j713 Hi Heidi, I'm sorry for the issues you have had in the Orange store. I'm not sure how the team has explained this to you, and I apologise if they have confused you or provided the incorrect information. Please PM us, so we can assist further.

@Officeworks I was refused a Price Beat at your Orange store today because I was told you don’t match “online-only stores.” Where exactly is that stated in your Price Beat policy? Competitor link: kogan.com/au/buy/sony-wh…

@Vani6008134117 Hi Vani, Please PM us with further information, so we can assist you with your query :)

@Officeworks hello I need some help with my online order

@natjd89 Hi Natalie, I apologise for the issues you have had with your order and with our contact system. If you could please PM us with further information, such as an order number, so we can have a look into this and assist you further.

@Officeworks I've been waiting to recieve an activation key for the software download I purchased. Its supposed to be instant its been a few days. The live chat is useless and no one responded to my email yet.

@JDeol569 Thank you for your response. Please provide the store as this will assist us in redirecting your request to the appropriate channel. twitter.com/messages/compo…

@Officeworks Sent, would appreciate if you could help me resolve this quickly. Thanks

@Officeworks Why does your store take a whole week "preparing to ship". I have Year 12 subjects that I need to work for and I'm stuck without a device and all I've got is it will take 4 - 6 weeks. How is this reasonable time under ACL for a student.

@Dok_qld Hi Dok, thank you for reaching out. Please note that our Customer Service Centre is closed for Public Holidays. Sincerest apologies for the inconvenience caused.

@Officeworks is your 1300 OFFICE customer service working today?