Officeworks

@HarryDunn23 Hi Harry, Your complaint has been sent to the relevant team, to look into this and investigate. A manager will get back to you asap.

Hi @Officeworks – I’ve lodged a complaint (Case OWF69ba04fd556d1) re: Punchbowl store refusing a replacement for a faulty printer. Already repaired once, still not working. Being told ACL “doesn’t apply to printers” is incorrect. Please escalate.

@cspence42 Hi Christine, Yes, we do accept old printers for recycling however it is based on if we have room to take it in. Please call your local store to see if they have room to recycle this for you.

@Officeworks Hi do Officeworks stores accept used printers? I live in South Morang and was wondering if any stores nearby will accept my old HP printer to recycle? Thanks

@kittykitson19 Hi Danni, Can you please PM us with further information about what you are referring to, so we can assist with this?

@Officeworks I am writing to urgently confirm whether the warranty group has communicated with Jandakot Officeworks to verify authorised store credit for the extended warranty claim, Replacement, has been received, . I have spent nearly two hours unsuccessfully trying to contact

@blahblahblaha0 Good Morning, Unfortunately we do not price beat with items that are on pre-order. We only price beat with items that are in stock at the time of sale.

@officeworks - do you 5% price beat the pre-order? amaysim.com.au/devices/phones…

@hanging1973 Hi Hang, Unfortunately, We do not have a tutorial link, but you can create on our website. Our photo book create option is a step-by-step guide. officeworks.com.au/print-copy/c/p…

@Officeworks can I get tutorials on creating photos book?

@HadfieldLinda Hi Linda, We apologise for the issues your daughter had in store. As this was an in-store purchase. Please take the item back to the store, with all the information you have, so the store manager can assist further with this issue. We apologise for the inconvenience caused.

@Officeworks case OWF6980a1b937ca9 from 2 Feb and I've still not had a response yet you've taken my money? Where is best to escalate this matter please?

@Vasaliwai3gd Thanks for contacting us. Sorry to hear about the issue. You can return the item to any Officeworks store with proof of purchase, or call 1300 633 423. Faults may be assessed and claims declined if due to misuse. See our Returns Policy online.

@Officeworks visited Epping store today — my laptop is hitting 100°C while charging. No replacement or loaner offered, and I was sent home with it, told I might be contacted. I’ve also emailed customer relations. Please advise on next steps.

@dtwestoz Please PM us with further information, such as your account number, so we can look into this further.

@Officeworks @Officeworks ??

@Officeworks can you help out with website access issues. Been going on for a few weeks now so company can’t place orders online unless we connect to another network. Suspect your web server is blocking us.

@nadine_reeves Sorry to hear about this issue – yes, please take item along with store receipt/tax invoice and original payment method into any of our stores for team member assistance.

@Officeworks i purchased a phone in October 2025 and it overheats when I charge it. Can I return it to an officeworks store and get a refund?

@Heidi_j713 Hi Heidi, I'm sorry for the issues you have had in the Orange store. I'm not sure how the team has explained this to you, and I apologise if they have confused you or provided the incorrect information. Please PM us, so we can assist further.

@Officeworks I was refused a Price Beat at your Orange store today because I was told you don’t match “online-only stores.” Where exactly is that stated in your Price Beat policy? Competitor link: kogan.com/au/buy/sony-wh…

@Vani6008134117 Hi Vani, Please PM us with further information, so we can assist you with your query :)

@Officeworks hello I need some help with my online order

@natjd89 Hi Natalie, I apologise for the issues you have had with your order and with our contact system. If you could please PM us with further information, such as an order number, so we can have a look into this and assist you further.

@Officeworks I've been waiting to recieve an activation key for the software download I purchased. Its supposed to be instant its been a few days. The live chat is useless and no one responded to my email yet.

@JDeol569 Thank you for your response. Please provide the store as this will assist us in redirecting your request to the appropriate channel. twitter.com/messages/compo…

@Officeworks Sent, would appreciate if you could help me resolve this quickly. Thanks

@Officeworks Why does your store take a whole week "preparing to ship". I have Year 12 subjects that I need to work for and I'm stuck without a device and all I've got is it will take 4 - 6 weeks. How is this reasonable time under ACL for a student.

@Dok_qld Hi Dok, thank you for reaching out. Please note that our Customer Service Centre is closed for Public Holidays. Sincerest apologies for the inconvenience caused.

@Officeworks is your 1300 OFFICE customer service working today?

@LaurenM52768554 Hi Lauren, we’re sorry for the frustration this has caused. We’ve replied to you via direct message to assist further and provide the correct contact details so this can be resolved. Please check your DMs.

@Officeworks @Officeworks I will be making a formal complaint to fair trading Australia if officeworks does not refund me today

@Officeworks I purchased a laptop online 2 days ago, after competing the payment I was never sent an order confirmation nor did a page confirming the order pop up. The payment went through and has been charged to my credit card.

@Jura_Crypto Hi Joe, thanks for getting in touch, we’ve replied to your message directly and provided guidance on the next steps. Please check your inbox when you have a moment.

@Officeworks I purchased an A1 combo #Bambulab 3D printer on boxing day. It had a screen fault out of the box (common). Officeworks is impossible to get a hold of and Bambu Lab won't repair because Officeworks is not an authorised distributor (which Officeworks did not disclose)

@SandyBawa555 Hi Sandy, I apologise for the delay in response. Yes this is being followed up with the team, if you would like an update, please send us a private message for further information.

@Officeworks @ambuds59586 @retailaustralia @acccgovau I am still waiting for the response from you team. I have shared my phone no and email still nothing. Are you guys actually going to look into it not ?

@Officeworks your store in Brisbane browns plains did fraud with me and your manager Brei was the main culprit. In short Jose sold me ex display printer and after discount it was $349. Store manager denied the price and also told me after paying for it that it doesn’t come ink. I was in state with my wife today on the 12th of Dec to buy a printer and after talking to the representative from the store Jose. After comparing few models we decided to go for brother inkjet A3 MFC-J5955DW which was on clearance for $399 and Jose was able to knock down another $50. So while talking to him about the printer he also mentioned ghat this printer comes with ink for one year which was written on the printer and also 2 years of warranty as we were little worried being ex display printer. He was about to finish his shift so he handed over to Michael another store rep and Micheal told me to wait while he will go and find the ink, power cable and manual. He wasn’t able to find the package which comes with the printer. So he went to the floor and grabbed all the 4 inks which goes with the printer. He was also discussing with another rep about the cost for the ink and etc. so he came to me after like 15 to 20 min so at this time I was already in store for more than an hour. He came to me and told me that he can’t do the price which is $349 Jose told me and we agreed on and this is happening after he went to check for the ink and everything. So I was hearing the conversation which he was having with another rep after he picked up the ink from the floor. Micheal was talking about the cost of all the inks and mentioning that they manager won’t allow them to give that ink and adjust the price as they are not able to find the default package which comes with the printer. So after this I asked Micheal to call the manager so I can talk about the price which we agreed on with Jose. She came in and mentioned that Jose wasn’t authorised for give that discount. I explained her that they discount was not only for ex display he also had another printer in box and being discontinued he can also waive $50 on that but we agreed on the one on floor without box for $349. She refused to owner the price and I would like to add that at this moment Jose and Micheal both know the price we agreed on. So we both were arguing mean while another senior Rep Sami was hearing the conversation and she interrupted and told the manager to call someone and also owner the price Jose and we agreed on. So after making few calls she told she is able to do that price and I went to the billing counter. While the counter girl was scanning the items as I had few other items as well I mentioned her that I am also waiting for the ink for the printer. She didn’t mentioned or said anything till then and after I paid for the printer and asked for the ink. She said that I have to pay extra for the ink as being in ex display printer doesn’t come with anything and it will be as it is. I was shocked and frustrated at same time. I was in store for more than hour and half and now the manager Brei again came into picture and told me that printer doesn’t come with the ink. I lost my self as I was already frustrated and disappointed that this wasn’t the way I was expecting them to treat me. When I kept on asking the ink and she kept denying we again had heated argument and she told me she is calling the police. So after some time police came and I explained them that this store manager is doing fraud with me. They told me to take this is ACCC or any other authority. So I am writing to you guys and I am also attaching the receipts which I paid for and I have to get the refund as they refused to give me the ink which we agreed on. This is clear case of fraud and misrepresentation.