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@Cornerstone_h_w We were gifted a £100 voucher two weeks ago with a year expiry. Have found out via Tom’s personal Instagram account that the restaurant is closing at the end of the month. We have been trying to call & email for a refund to no avail. Please can we have an update?

@lekoman366687 @eurowings Were you on the Vienna to Düsseldorf flight? We are also waiting as long as this with no response. We paid good money to fly with Eurowings and their customer service is appalling. Reading Trust Pilot reviews (awful ratings) and it’s a common theme - Eurowings don’t care!!!

@eurowings And from personal experience...they will lose all the bags from the group. We are on day 8 and counting. Shameful

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@eurowings @Nemoprofeta_ Is it correct that someone should wait over a month for a response? You are quick to take customers money but not quick to return it when it’s rightly due.

@Nemoprofeta_ @nemoprofeta_ We regret the long waiting time. We can assure you that our colleagues in the specialist department will deal with your request and get in touch with you. We thank you for your understanding and kindly ask for a little more patience.

@eurowings Our luggage is lost and we have no idea where it is, this last week having logged online multiple times for an update is that you are “searching for our bags”. This was our honeymoon and we have lost thousands of pounds worth of belongings. Please urgently contact us

@eurowings dear Eurowings. I’m resorting to Twitter as there is zero update via the online baggage tracking and a complete lack of willingness from your staff to assist us.

@martin_compston Have you seen these? 🤣

She’s back 👀