Old Navy

@gwoodtannock Hi Gina, we are so sorry to hear that you are having issues with returning items you ordered online. Please DM us with your order number and email address you used to place the order so we can look into the options available. We look forward to hearing from you!

@OldNavy very disappointed that you have made it much more difficult to return items bought online. Used to be able to return to the store. Now many items are return by mail only.

@chapterofRafael Hi, Thank you for reaching out regarding your order. To help us look into the matter, could you please DM us with the order number, and either the email address or phone number associated with the order? We look forward to hearing from you. ~ ON Customer Relations

@OldNavy disgusting!

@getperfekt Hi, Thank you for reaching out regarding your order status. To help us look into the order, could you please DM us with the order number, full name and either the email address or phone number associated with the order? We look forward to hearing from you. ~ ON Customer Relations

@OldNavy I’ve been waiting for 3 weeks for a package I ordered in March to arrive. Contained gifts for Easter and now two birthdays that have past and the delivery date continues to get pushed with no real update. Need an honest update and probably a replaced order please

@getperfekt So sorry about the delay—especially knowing these were meant for Easter and birthday gifts. We understand how frustrating this is and want to help. Please send us a private message with your order number and the email used at checkout so we can look into this right away.

@HopeLoveLaughMA Thanks for sharing this with us. Clean, comfortable stores are important to us. Please feel free to DM us with the specific store location so we can share your feedback with the appropriate team for review. Thanks for shopping with us!

Dear @OldNavy - please dust your stores.

@realdarinmangan Hi Darin - sorry for any confusion. We did send you a DM regarding a concern. If you didn’t see it or have another issue, please DM us again with your order # and the email or phone on the order so we can help. ~ ON Customer Relations

@OldNavy Follow me so I can DM you

@OldNavy I just opened two packages of shorts. The navy ones had two white splotches on them, the khakis had a stain on them. Are you selling me used clothes?

@realdarinmangan Hi Darin, we are so sorry that you aren't able to send us a DM! If you still need assistance, please call us at 1-800-OLD-NAVY (1-800-653-6289) and one of our Customer Service representatives will be happy to assist. We look forward to speaking with you.

@shhhhhhhhell Hi Shell, we are so sorry to hear that the items you purchased for your daughter's Easter basket stuffers weren't included in your bag. We certainly understand your disappointment! We recommend contacting the store where the purchase was made so they can look into this for you.

Hey @OldNavy .. I got 90% of our daughters Easter basket stuffers from your check out lanes. Your cash register even commented on all of it. Why last night when I go to assemble the baskets do I find that not a single one was in the bag? And no, there wasn't a second bag.

@alanna_pc Hi Alanna, we're so happy to hear how much you loved these sneakers. We'll be sure to let our team know you'd like to see something similar come back. For now, we suggest you to keep an eye on our 'New Arrivals' this Spring/Summer!

@OldNavy I really need yall to bring back these white sneakers from last year. Mine are destroyed on the inside and I have not been able to find anything comparable

@autiliabarros Hi Ev! Thanks for the info, we’re so sorry you received the wrong order. That’s definitely not the experience we want. Please DM us your order number, name, and the email or phone number on the order so we can look into this and help make it right. ~ Old Navy Customer Relations

@OldNavy i did a whole big order for my baby’s clothes and yall send me somebody else’s order… how yall do that???

@rkrrrLin Hi Edamami! Thanks for reaching out about your order. We’re sorry for the trouble and would be happy to help. Please DM us with your order number, the name on the order, and the email address or phone number associated with it so we can take a closer look. ~ON Customer Relations

@OldNavy I paid for 2-day express shipping, but my order was sent ground and won’t arrive until next week. UPS confirmed the label. Why was I charged for express if you shipped it slower? That is a deceptive business practice.

@Hargnett Thanks so much for the suggestion—we love hearing ideas like this! We’ll be sure to share your feedback with our team. For now, you can save items from your cart to come back to at a later time. We hope you see your feedback making a difference soon. Thanks for shopping with us!

@OldNavy any chance of getting a favorites button on your website to save things we like?

@gretchi Hi Gretchen! We’re sorry to hear you had trouble with our chat. We’re happy to take a look at your order—please DM us your order number and the email used at checkout so we can help.

@OldNavy your chat is not smart. I got an old tracking number in an email and app for my current order. Am I going to be sent the right one?

@BeamTeam916 Hi there, We’re really sorry for the frustration. Our rewards program recently changed with the new Encore Rewards update, and we’d love to help clear things up. Please send us a DM so we can take a closer look at your account. Jonathan - Old Navy Customer Relations

Hey @OldNavy I had saved up nearly $50 of rewards from using the your store credit card and because of the Encore system change it’s now only worth $10.🤬 Kind of shady that the app now conveniently only shows how many points instead of $ amount earned. Shady and wrong af 🖕

@Cindy92488515 @couponfollow Great question! Sign up for promo emails for the latest deals and we also recommend joining our free Encore Rewards for free shipping on qualifying orders, points, and exclusive offers. Select “Sign in or Join”. We can't wait to shop with you!

@oldnavy any available coupon codes to redeem? couponfollow.com/site/oldnavy.c… via @couponfollow

@SD1923 Hi there, we are concerned to hear that you are having issues with the delivery of your order and apologize for any frustration. Please DM us with the order number and the email address you used to place it so we can look into this. We look forward to hearing from you!

@OldNavy Absolutelt zero clue where a package of 8 items has gone. Received a shipping notice on 3/11 - when following the tracking you see this. No package. No items. Nothing delivered.

@alyssayuan We're glad you spoke up, Alyssa! We're happy to assist with any options available and just ask that you DM us with your order number and the email address provided at checkout so that we may proceed. We look forward to hearing back from you!

@OldNavy Recieved my order but one of my items was missing. Submitted a claim and it refunded me for the item...I still want the item 😤

@asqrrl We’re really sorry to hear about your experience—it’s not the level of service we want for any customer, especially someone with history and loyalty to our brand. Please send us a DM with more details, including the date and time of your store visit and the store location.

Leaving @OldNavy because the neither of the two associates welcomed me in but spoke to the person who entered 30s after me and the couple that left 1min after me. Before you start I’m a former company employee so I know the sales floor policies well.

@countermade Hello @countermade, We're sorry to hear about your instore experience, we'd love to further hear about this. Please give us a call at 1-800-OLDNAVY or send us a private message with more details. ~ Old Navy Customer Relations

Hey @OldNavy without using chat, how can I raise an issue regarding an in store experience?