PQ (Patrick Quattlebaum)

I should have been a pair of ragged claws Scuttling across the floors of silent seas.

How can a systems thinking approach and service design bring strategy to your organization? @ptquattlebaum sits down with @LigerMarketing to discuss how #servicedesign can help orgs deliver value and better experiences. thisisharmonic.com/claw-podcast/ #ThisIsHarmonic #podcast

Three-by-threes are the new two-by-twos. @ptquattlebaum on assessing Service Design challenges at #canux

What do you focus on first when changing a workplace culture? Alla Weinberg, principal of design operations, discusses unsafe workplace cultures and how to change them with @brendanjarvis of Brave UX. #thisisharmonic #WorkplaceCulture #CultureDesign thisisharmonic.com/alla-weinberg-…

Listen to how service design can shape the future of the organization with @ptquattlebaum and the @ThisisHCD podcast team. thisisharmonic.com/pq-hcd-podcast/ #HCDPodcast #ServiceDesign #ThisIsHarmonic #Podcast #HCD

Are you curious about transitioning your career into service design? In our latest blog, Yeji Han shares her journey from UX to service design at Harmonic Design: thisisharmonic.com/design-nomad/ #serviceDesign #ThisIsHarmonic #UX #uxdesign

#Serviceorigami is a modeling technique to visualize a user's experience going through a service. See it in action at the Measuring For Sustainability Readiness By Design Workshop. Join the waitlist at thisisharmonic.com/measuring-for-… #servicedesign #ThisIsHarmonic

Join us for our Measuring for Sustainability Readiness by Design workshop on Aug 29. In this virtual workshop, we will explore the balance between desirability, viability, feasibility, and sustainability in the design process. thisisharmonic.com/measuring-for-… #workshop #sustainability

It’s Twitter until I upgrade my app; when I’m forced to upgrade, i’m out

For seniors on Medicare, we capped the cost of insulin at $35 and out-of-pocket spending for prescription drugs at $2,000 a year. It’s a game-changer.

I am 80 and 8 months. I’ve had it. Quit screwing around. Irrevocably outlaw the term “human resources. It is demeaning and disgusting. It literally nauseates me.

Passing stranger! you do not know how longingly I look upon you,
You must be he I was seeking…(it comes to me as of a dream)
I have somewhere surely lived a life of joy with you
I am to wait, I do not doubt I am to meet you again,
I am to see to it that I do not lose you- ww

Are you looking for the key element to enhance your services? Understanding the role of participation in your culture is crucial. Discover how to create the ideal conditions for a collaborative culture- thisisharmonic.com/participation #CollaborationMatters #ThisIsHarmonic #ServiceDesign

Harmonic CEO @ptquattlebaum (PQ) and Melanie Huggins, executive director of Richland Library @accessfreely, shared insights on the transformative power of service design at the 2023 ALA Annual Conference via @amlibraries. thisisharmonic.com/rethinking-eve… #ServiceDesign #ALAAC23

Wondering what makes a UX practitioner a great service designer? Harmonic's Principal of Design Research, Stephen Taylor, shares his top three traits to look for - thisisharmonic.com/qualities-ux-t… #UX #ServiceDesign

Harmonic Design's CEO and co-founder, @ptquattlebaum (PQ), is featured in this week's Service Design Show episode. You'll hear PQ's perspectives on leading a #servicedesign consultancy, the future of the service design field, & more! youtube.com/watch?v=Fjro-O… #ThisIsHarmonic

4 of 5 stars to Bird by Bird by Anne Lamott goodreads.com/review/show/11…

Creating a Culture of Service Orientation: Unlocking Greater Value for All Service Participants @thisisharmonic/creating-a-culture-of-service-orientation-unlocking-greater-value-for-all-service-participants-a142849399fb" target="_blank" rel="nofollow noopener">medium.com/@thisisharmoni… #ThisisHarmonic #servicedesign

Thanks to all who spoke and attended the 20x20 Night yesterday! #thisisharmonic #practiceweek

Shop directly from Rosenfeld Media and receive a free ebook with your paperback purchase. Shop: rfld.me/2ShNL1f?utm_ca… Our ebooks come in four DRM-free formats (PDF, ePUB, MOBI, and DAISY).